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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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21 May 2024 Partial Maladministration Regenda Limited (202220342) Case 202220342 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front … 21 May 2024 Maladministration SHAL Housing Limited (202233228) Case 202233228 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet … 20 May 2024 Partial Maladministration Clarion Housing Association Limited (202212505) Case 202212505 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects . The landlord’s handling of the resident’s … 20 May 2024 Partial Maladministration ForHousing Limited (202313858) Case 202313858 · Financial The complaint is about the landlord’s handling of: The reported damp and mould issues. The resident’s request for compensation for … 20 May 2024 Maladministration Homes Plus Limited (202304135) Case 202304135 · Managing Relations The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated … 17 May 2024 Partial Maladministration Abri Group Limited (202302263) Case 202302263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint. 17 May 2024 Partial Maladministration Clarion Housing Association Limited (202212033) Case 202212033 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a boundary dispute with a neighbouring property. the resident’s reports of anti … 17 May 2024 Maladministration Hyde Housing Association Limited (202324603) Case 202324603 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the oven and fan. 17 May 2024 Reasonable Redress Midland Heart Limited (202226563) Case 202226563 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the … 17 May 2024 Maladministration NSAH (Alliance Homes) Limited (202224581) Case 202224581 · Information and data management The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his … 17 May 2024 Maladministration Onward Homes Limited (202223799) Case 202223799 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The … 16 May 2024 Maladministration Hyde Housing Association Limited (202301819) Case 202301819 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her … 16 May 2024 Maladministration Orbit Group Limited (202229374) Case 202229374 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door … 15 May 2024 Partial Maladministration Gateway Housing Association Limited (202216373) Case 202216373 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of allegations of anti-social behaviour (ASB) about the resident. Handling of the resident’s … 15 May 2024 Partial Maladministration Home Group Limited (202115852) Case 202115852 · Managing Relations REPORT COMPLAINT 202115852 Home Group Limited 15 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 May 2024 Outside Jurisdiction One Vision Housing Limited (202205697) Case 202205697 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application. 15 May 2024 Reasonable Redress Orbit Group Limited (202213948) Case 202213948 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property. 15 May 2024 No Maladministration Paragon Asra Housing Limited (202214972) Case 202214972 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the … 14 May 2024 Partial Maladministration Platform Housing Group Limited (202305172) Case 202305172 · Estate Management This complaint is about the landlord’s response to: The resident’s concerns about the frequency of lift breakdowns at his block … 14 May 2024 Partial Maladministration The Guinness Partnership Limited (202222516) Case 202222516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of heat loss and repairs to the lounge window … 13 May 2024 Maladministration Clarion Housing Association Limited (202207370) Case 202207370 · Health and Safety (inc. building safety) REPORT COMPLAINT 202207370 Clarion Housing Association Limited 13 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 May 2024 Reasonable Redress Hyde Housing Association Limited (202329319) Case 202329319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a report of a leak and associated repairs. 13 May 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224863) Case 202224863 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about its request for rent in advance of a … 13 May 2024 Partial Maladministration The Guinness Partnership Limited (202225938) Case 202225938 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to sell her shared ownership property. The Ombudsman has … 13 May 2024 Maladministration Torus62 Limited (202308116) Case 202308116 · Financial The complaint is about the landlord's handling of: The resident’s reports about damp and mould. The resident’s concerns about damage … 13 May 2024 Reasonable Redress Torus62 Limited (202310813) Case 202310813 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports … 10 May 2024 Partial Maladministration First Choice Homes Oldham Limited (202230298) Case 202230298 · Managing Relations This complaint is about the landlord’s: Response to the resident’s request to buy the property’s freehold. Complaint handling. 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202125832) Case 202125832 · Financial The complaint is about the landlord’s: Response to the resident’s report of a roof leak and other outstanding repairs. Response … 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202323115) Case 202323115 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling … 9 May 2024 Maladministration Beyond Housing Limited (202306387) Case 202306387 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. … 9 May 2024 Maladministration Ongo Homes Limited (202231174) Case 202231174 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident … 9 May 2024 Maladministration Paragon Asra Housing Limited (202122275) Case 202122275 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has … 8 May 2024 Reasonable Redress Abri Group Limited (202234700) Case 202234700 · Managing Relations REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 May 2024 Partial Maladministration Gentoo Group Limited (202301802) Case 202301802 · Managing Relations The complaint is about the landlord’s handling of: Plastering repairs to the resident’s bedroom and living room. Repairs reported by … 8 May 2024 Partial Maladministration Platform Housing Group Limited (202226057) Case 202226057 · Financial The complaint is about: The landlord’s handling of the rent account. The installation of solar panels and provision of certification. … 8 May 2024 No Maladministration Torus62 Limited (202310199) Case 202310199 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about the condition of the kitchen. 7 May 2024 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202310927) Case 202310927 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to repair issues. Response to the resident’s request to be rehoused. 7 May 2024 Partial Maladministration Paragon Asra Housing Limited (202304553) Case 202304553 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s home, and the resulting damp and mould. … 7 May 2024 No Maladministration Regenda Limited (202219696) Case 202219696 · Financial The complaint is about the landlord’s handling of the resident’s: Reports that its contractors had disconnected the gas fire. Request … 3 May 2024 Maladministration Hyde Housing Association Limited (202316294) Case 202316294 · Managing Relations This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman … 3 May 2024 Maladministration Magna Housing Limited (202311171) Case 202311171 · Managing Relations The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the … 2 May 2024 Maladministration Longhurst Group Limited (202224549) Case 202224549 · Estate Management The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint. 2 May 2024 Partial Maladministration Places for People Group Limited (202214143) Case 202214143 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom … 1 May 2024 No Maladministration ForHousing Limited (202301617) Case 202301617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering … 1 May 2024 Reasonable Redress Midland Heart Limited (202226268) Case 202226268 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of defects reported by the resident of a new build property. 1 May 2024 No Maladministration One Manchester Limited (202211510) Case 202211510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the request for rehousing. … 1 May 2024 Maladministration Richmond Housing Partnership Limited (202217130) Case 202217130 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of leaks in the roof and the associated damp … 30 Apr 2024 Maladministration Accent Housing Limited (202211923) Case 202211923 · Financial The complaint is about the landlord’s handling of a leak, including its decision not to compensate the resident. The Ombudsman … 30 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202211388) Case 202211388 · Financial The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the … 30 Apr 2024 Maladministration Clarion Housing Association Limited (202231171) Case 202231171 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property.