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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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19 Aug 2021 Maladministration Uttlesford District Council (202005573) Case 202005573 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of a boundary hedge maintenance dispute. The landlord’s associated complaint handling. 18 Aug 2021 No Maladministration Cambridge City Council (202010402) Case 202010402 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: request for a housing transfer; reports of antisocial behaviour (ASB). 18 Aug 2021 No Maladministration East Devon District Council (202011449) Case 202011449 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The landlord’s handling … 17 Aug 2021 No Maladministration Selby District Council (202002870) Case 202002870 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about a lack of lintels at the property, and … 16 Aug 2021 Outside Jurisdiction London Borough of Hackney (202012859) Case 202012859 · Local Authority / ALMO or TMO REPORT COMPLAINT 202012859 Hackney Council 16 August 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 15 Aug 2021 Outside Jurisdiction Leeds City Council (202101985) Case 202101985 · Local Authority / ALMO or TMO The complaint concerns liability to pay service charges for heating. 13 Aug 2021 Reasonable Redress Newham Council (202002208) Case 202002208 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information following a Tenants and Leaseholder Forum and … 12 Aug 2021 Partial Maladministration Camden Council (202001280) Case 202001280 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise and vibrations from the pipework in the … 12 Aug 2021 Maladministration Southwark Council (202013386) Case 202013386 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property … 11 Aug 2021 Partial Maladministration Camden Council (202005428) Case 202005428 · Local Authority / ALMO or TMO REPORT COMPLAINT 202005428 Camden Council 11 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Aug 2021 Outside Jurisdiction Charnwood Borough Council (202017121) Case 202017121 · Local Authority / ALMO or TMO The complaint is about the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the … 9 Aug 2021 Maladministration Birmingham City Council (202006454) Case 202006454 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about asbestos containing materials at his property and related … 9 Aug 2021 Maladministration Camden Council (201909725) Case 201909725 · Local Authority / ALMO or TMO The complaint is about the landlord’s: 9 Aug 2021 No Maladministration Gravesham Borough Council (202014010) Case 202014010 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s … 9 Aug 2021 Maladministration Harlow District Council (202011433) Case 202011433 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of mould and damp in the property. Complaint handling. 9 Aug 2021 Maladministration Wigan Metropolitan Borough Council (201906755) Case 201906755 · Financial This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. … 6 Aug 2021 Maladministration Hammersmith and Fulham Council (202100618) Case 202100618 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the roof into his property. 6 Aug 2021 Mediation Rugby Borough Council (202100293) Case 202100293 · Local Authority / ALMO or TMO The complaint is about the level of compensation offered for items removed from the resident’s shed 5 Aug 2021 No Maladministration Basildon Borough Council (202014143) Case 202014143 · Financial The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s … 5 Aug 2021 Outside Jurisdiction Brent Council (202003690) Case 202003690 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for a permanent decant. 5 Aug 2021 Outside Jurisdiction Northumberland Council (202014130) Case 202014130 · Local Authority / ALMO or TMO The complaint concerns the resident’s application for housing, including a separate application for his son. 5 Aug 2021 Outside Jurisdiction Tower Hamlets Council (201913189) Case 201913189 · Financial The complaint concerns: 5 Aug 2021 Mediation Westminster City Council (202106284) Case 202106284 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s reports concerning hot water at the property. 4 Aug 2021 Partial Maladministration Birmingham City Council (201910272) Case 201910272 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Complaint handling. Response to the resident’s concerns regarding adaptation works undertaken in the property’s … 4 Aug 2021 Maladministration Islington Council (202012886) Case 202012886 · Managing Relations The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof. The … 4 Aug 2021 No Maladministration Runnymede Borough Council (202009034) Case 202009034 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the applicant’s request to be added to his parent’s tenancy agreement. The … 3 Aug 2021 Reasonable Redress Leeds City Council (202014123) Case 202014123 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of a blocked toilet. 3 Aug 2021 Partial Maladministration Milton Keynes Council (201802315) Case 201802315 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: faults with the resident’s boiler and the length of time that passed … 2 Aug 2021 No Maladministration Lincoln City Council (201906536) Case 201906536 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled reports of: noise and vibration from the water pipes in the resident’s property. … 2 Aug 2021 Outside Jurisdiction Southwark Council (202104317) Case 202104317 · Local Authority / ALMO or TMO The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of … 30 Jul 2021 Outside Jurisdiction Broxtowe Borough Council (201913786) Case 201913786 · Local Authority / ALMO or TMO The complaint concerns the Council’s handling of reports of repair required to the resident’s garage roof. 30 Jul 2021 No Maladministration Islington Council (202017241) Case 202017241 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s suggestions in relation to the antisocial behaviour (ASB) he experienced … 30 Jul 2021 Partial Maladministration Lambeth Council (202006032) Case 202006032 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) complaint made against the resident. The landlord’s response … 30 Jul 2021 Maladministration Leeds City Council (202102741) Case 202102741 · Local Authority / ALMO or TMO The complaint concerns the time taken by the landlord to repair the resident’s lounge ceiling, following a leak from the … 30 Jul 2021 No Maladministration Thurrock Council (202100915) Case 202100915 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance and Anti-Social Behaviour (ASB). 30 Jul 2021 Reasonable Redress Tower Hamlets Council (202013924) Case 202013924 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s water ingress and mould reports. 30 Jul 2021 No Maladministration Waverley Borough Council (202013619) Case 202013619 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. … 30 Jul 2021 Reasonable Redress Westminster City Council (202011847) Case 202011847 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s requests to repair or replace the communal carpet. 29 Jul 2021 Partial Maladministration Bristol City Council (201915801) Case 201915801 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to their concerns about the functionality of the CCTV cameras. 29 Jul 2021 No Maladministration Cambridge City Council (202001801) Case 202001801 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of his neighbour’s barking dog. 29 Jul 2021 Reasonable Redress Hammersmith and Fulham Council (202013211) Case 202013211 · Local Authority / ALMO or TMO The resident has complained about: The handling of damp repairs at their previous home. The handling of the decant from … 29 Jul 2021 Maladministration Southwark Council (202004464) Case 202004464 · Health and Safety (inc. building safety) The resident has complained about the landlord’s handling of asbestos in her home. 29 Jul 2021 Partial Maladministration Southwark Council (202008200) Case 202008200 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman … 27 Jul 2021 Partial Maladministration Camden Council (202013322) Case 202013322 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The resident’s … 26 Jul 2021 Maladministration Greenwich Council (202006184) Case 202006184 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of an odour in his property. 23 Jul 2021 Outside Jurisdiction Newham Council (202101367) Case 202101367 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property. 23 Jul 2021 No Maladministration Welwyn Hatfield Borough Council (202013840) Case 202013840 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis … 22 Jul 2021 Mediation Newham Council (202009415) Case 202009415 · Local Authority / ALMO or TMO The complaint is about the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent … 22 Jul 2021 Outside Jurisdiction South Tyneside Council (202105807) Case 202105807 · Local Authority / ALMO or TMO The complaint concerns reports of an abandoned vehicle in a parking bay opposite the resident’s property. 21 Jul 2021 Maladministration Havering Council (202008258) Case 202008258 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s reports of mould at her property and the remedial works offered …