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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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31 May 2024 Maladministration Cornwall Housing Limited (202219381) Case 202219381 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak from the roof at her property. … 31 May 2024 Maladministration Derby Homes Limited (202323553) Case 202323553 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports that the property was unsuitable and needed adaptations. The … 31 May 2024 Partial Maladministration Flagship Housing Group Limited (202304884) Case 202304884 · Financial The complaint is about: The amount of compensation offered by the landlord to replace damaged items. The landlord’s handling of … 31 May 2024 Partial Maladministration Hexagon Housing Association Limited (202205797) Case 202205797 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of the resident’s reports that the emergency escape route from the property was compromised. … 31 May 2024 Partial Maladministration Hightown Housing Association Limited (202229801) Case 202229801 · Financial The complaint is about: The landlord’s handling of the resident’s request for reimbursement of flooring and increased heating bills as … 31 May 2024 Maladministration Home Group Limited (202302337) Case 202302337 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns about its administration of the service charge accounts; concerns … 31 May 2024 No Maladministration One Housing Group Limited (202304913) Case 202304913 · Financial REPORT COMPLAINT 202304913 One Housing Group Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 May 2024 Maladministration Orbit Group Limited (202224036) Case 202224036 · Financial The complaint is about the landlord’s handling of the resident’s concern that her communal electricity charge included the cost of … 31 May 2024 No Maladministration Orbit Housing Association Limited (202309282) Case 202309282 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) from her neighbour. This report has … 31 May 2024 Maladministration Orbit Housing Association Limited (202322643) Case 202322643 · Managing Relations The complaint is about the landlord's response to various reports of repairs within the property, including damp and mould. The … 31 May 2024 Maladministration Orbit Housing Association Limited (202327625) Case 202327625 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s … 31 May 2024 Partial Maladministration Origin Housing Limited (202303657) Case 202303657 · Financial REPORT COMPLAINT 202303657 Origin Housing Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 May 2024 Partial Maladministration The Guinness Partnership Limited (202307352) Case 202307352 · Managing Relations The complaint is about the landlord’s: investigation of the resident’s reports about vibration noise; complaints handling. 31 May 2024 Partial Maladministration The Riverside Group Limited (202227117) Case 202227117 · Estate Management The complaint is about the landlord’s handling of: Construction works near to the property and the impact these had on … 30 May 2024 Reasonable Redress A2Dominion Housing Group Limited (202300662) Case 202300662 · Managing Relations The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its … 30 May 2024 Partial Maladministration Agudas Israel Housing Association Limited (202227019) Case 202227019 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs at the resident’s property. The resident’s concerns that the landlord failed … 30 May 2024 No Maladministration Clarion Housing Association Limited (202212524) Case 202212524 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (‘ASB’). The Ombudsman has also considered … 30 May 2024 Maladministration Clarion Housing Association Limited (202217008) Case 202217008 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of rubbish accumulation in the resident’s garden and associated staff behaviour. … 30 May 2024 Maladministration Clarion Housing Association Limited (202218339) Case 202218339 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a fly infestation. The Ombudsman has also considered … 30 May 2024 Partial Maladministration Flagship Housing Group Limited (202215333) Case 202215333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the … 30 May 2024 No Maladministration Gloucester City Homes Limited (202311899) Case 202311899 · Estate Management The complaint is about the landlord's handling of the implementation of a pre-payment meter for heat and hot water in … 30 May 2024 Maladministration Grand Union Housing Group Limited (202301029) Case 202301029 · Managing Relations The complaint is about the landlord's handling of: Repairs to the resident’s boiler, a leak from a pipe, and damage … 30 May 2024 Partial Maladministration Vivid Housing Limited (202304389) Case 202304389 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Historic reports of anti-social behaviour (ASB). Reports of ASB which … 29 May 2024 Maladministration A2Dominion Housing Group Limited (202307731) Case 202307731 · Managing Relations The complaint is about the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report … 29 May 2024 No Maladministration Chelmer Housing Partnership Limited (202308683) Case 202308683 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) by her neighbour and her … 29 May 2024 Maladministration Origin Housing Limited (202307848) Case 202307848 · Old Complaints Handling categories The complaint concerns the landlord's: handling of the resident’s reports of ASB from the neighbour. handling of the related complaint. 29 May 2024 Partial Maladministration Platform Housing Group Limited (202308458) Case 202308458 · Occupancy Rights The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident … 29 May 2024 Maladministration Richmond Housing Partnership Limited (202219068) Case 202219068 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling. 29 May 2024 Maladministration Southern Housing Group Limited (202328032) Case 202328032 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint. 28 May 2024 Partial Maladministration Clarion Housing Association Limited (202216654) Case 202216654 · Estate Management The complaint is about: The time taken for the landlord to change the name on the resident’s account and issue … 28 May 2024 Maladministration Clarion Housing Association Limited (202218447) Case 202218447 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 28 May 2024 Partial Maladministration Cobalt Housing Limited (202228902) Case 202228902 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a … 28 May 2024 Reasonable Redress Orbit Group Limited (202220029) Case 202220029 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system. 28 May 2024 Partial Maladministration Paragon Asra Housing Limited (202219733) Case 202219733 · Managing Relations This complaint is about the landlord’s handling of: Reports of issues with windows. Reports of a pest infestation. Reports of … 28 May 2024 Maladministration The Guinness Partnership Limited (202302555) Case 202302555 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about bathroom repairs. 28 May 2024 Partial Maladministration The Guinness Partnership Limited (202303418) Case 202303418 · Financial REPORT COMPLAINT 202303418 The Guinness Partnership Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 May 2024 Maladministration The Guinness Partnership Limited (202304209) Case 202304209 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about gas safety at her property. 28 May 2024 Maladministration Your Housing Limited (202233522) Case 202233522 · Managing Relations REPORT COMPLAINT 202233522 Your Housing Group Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 May 2024 Maladministration Hyde Housing Association Limited (202303768) Case 202303768 · Managing Relations The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling. 24 May 2024 Maladministration Longhurst Group Limited (202230008) Case 202230008 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and … 24 May 2024 No Maladministration Ongo Homes Limited (202229742) Case 202229742 · Financial The complaint is about the landlord’s handling of: The length of time it took the landlord to carry out boiler … 23 May 2024 Maladministration East Midlands Housing Group Limited (202313586) Case 202313586 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Service has also considered … 23 May 2024 Maladministration First Choice Homes Oldham Limited (202228820) Case 202228820 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 23 May 2024 Partial Maladministration Richmond Housing Partnership Limited (202312125) Case 202312125 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: A leak and the associated damp and mould. … 23 May 2024 Maladministration The Riverside Group Limited (202304865) Case 202304865 · Old Complaints Handling categories REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 May 2024 Partial Maladministration Aster Group Limited (202306225) Case 202306225 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint about its contractor. The … 22 May 2024 Reasonable Redress ForHousing Limited (202329305) Case 202329305 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. 22 May 2024 Reasonable Redress One Housing Group Limited (202225613) Case 202225613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply. 21 May 2024 Maladministration Accent Housing Limited (202234586) Case 202234586 · Estate Management The complaint is about the landlord's handling of the resident's reports of communal repairs. 21 May 2024 Maladministration Places for People Group Limited (202300466) Case 202300466 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling …