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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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23 Sep 2021 Maladministration Leeds City Council (201914467) Case 201914467 · Managing Relations The resident complained about the landlord’s response to her complaint about the condition of the property when first let and … 23 Sep 2021 Mediation Somerset West and Taunton Council (202106296) Case 202106296 · Managing Relations The complaint is in relation to the resident’s reports of issues with staff conduct. 22 Sep 2021 Maladministration Lambeth Council (201914310) Case 201914310 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on … 22 Sep 2021 Mediation Milton Keynes Council (202016940) Case 202016940 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected 22 Sep 2021 Outside Jurisdiction Southwark Council (202103621) Case 202103621 · Financial The complaint is about the resident’s liability for rent arrears. 21 Sep 2021 No Maladministration Barking and Dagenham Council (202002471) Case 202002471 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and request for anti-ASB measures. … 21 Sep 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202107582) Case 202107582 · Local Authority / ALMO or TMO The complaint refers to the landlord’s handling of: communal cleaning at the resident’s property. the resident’s Subject Access Requests. The … 20 Sep 2021 No Maladministration Wandsworth Council (202013932) Case 202013932 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the installation of a children’s play area outside … 17 Sep 2021 Outside Jurisdiction Camden Council (202102563) Case 202102563 · Local Authority / ALMO or TMO REPORT COMPLAINT 202102563 Camden Council 17 September 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 16 Sep 2021 Maladministration Islington Council (202015622) Case 202015622 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of her reports of damp and leaks at her property, and its response … 15 Sep 2021 No Maladministration Fareham Borough Council (202016061) Case 202016061 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of overgrown hedges from a neighbouring property. 15 Sep 2021 Partial Maladministration Lambeth Council (202011261) Case 202011261 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s concerns around the safety of electrical works carried out in September … 15 Sep 2021 Outside Jurisdiction Norwich City Council (202015236) Case 202015236 · Local Authority / ALMO or TMO The complaint is about service charges for sheltered housing support and alarm costs 15 Sep 2021 Outside Jurisdiction Tower Hamlets Council (202102251) Case 202102251 · Financial The complaint is about the Council’s handling of the resident’s application for housing, and its handling of the resident’s queries … 15 Sep 2021 Maladministration Westminster City Council (202009817) Case 202009817 · Local Authority / ALMO or TMO The resident complains about the landlord’s response to her claim for a discretionary disturbance payment, and her subsequent formal complaint … 15 Sep 2021 Reasonable Redress Westminster City Council (202100773) Case 202100773 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s request for repairs to his toilet and the level of … 13 Sep 2021 Reasonable Redress Westminster City Council (201810206) Case 201810206 · Managing Relations The complaint was about the landlord's handling of the resident's: Reports of leaks in the property. Reports about a blocked … 11 Sep 2021 Outside Jurisdiction North East Derbyshire District Council (201911894) Case 201911894 · Local Authority / ALMO or TMO It has been difficult to engage with the resident to clarify the issues which they wish to bring as part … 9 Sep 2021 Mediation Hammersmith and Fulham Council (202108851) Case 202108851 · Local Authority / ALMO or TMO The complaint is about the length of time taken to carry out repairs. 9 Sep 2021 No Maladministration Slough Borough Council (202006996) Case 202006996 · Local Authority / ALMO or TMO The complaint is about: The level of compensation offered by the landlord in relation to its handling of roof repairs … 8 Sep 2021 No Maladministration Brent Council (202106027) Case 202106027 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of cracks in her home. 6 Sep 2021 Maladministration Camden Council (202011960) Case 202011960 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground … 6 Sep 2021 No Maladministration Havering Council (202015681) Case 202015681 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for the replacement of window vents. 6 Sep 2021 Maladministration Islington Council (202108137) Case 202108137 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for repairs to her garden. 2 Sep 2021 Partial Maladministration Haringey Council (202011998) Case 202011998 · Local Authority / ALMO or TMO The complaint is about: The resident’s liability to pay service charges for works which she is dissatisfied with. The landlord’s … 2 Sep 2021 No Maladministration Wandsworth Council (201900330) Case 201900330 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s … 1 Sep 2021 No Maladministration Leeds City Council (202105984) Case 202105984 · Managing Relations The complaints are about: the landlord’s response to the resident’s report of an incident involving an operative working at a … 31 Aug 2021 Maladministration Brent Council (202013798) Case 202013798 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about cracking in the walls at her property. 31 Aug 2021 Maladministration Darlington Borough Council (202012091) Case 202012091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's allegations of unacceptable staff conduct towards him. The Ombudsman has … 31 Aug 2021 No Maladministration Hackney Council (202000552) Case 202000552 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 31 Aug 2021 Partial Maladministration Islington Council (202013257) Case 202013257 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns that it issued him a warning letter preventing him … 31 Aug 2021 No Maladministration Kingston upon Hull City Council (202011898) Case 202011898 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports about: the condition of the property at the start … 31 Aug 2021 Partial Maladministration Leicester City Council (202001448) Case 202001448 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s handling of repairs to the resident’s roof and ceiling. The landlord’s response to concerns … 31 Aug 2021 Maladministration Luton Borough Council (202013316) Case 202013316 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 27 Aug 2021 Maladministration Birmingham City Council (202015613) Case 202015613 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for the repair or replacement of her kitchen units. 27 Aug 2021 Partial Maladministration Mid Suffolk District Council (201911656) Case 201911656 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs carried out at the resident’s new property. The landlord’s handling of … 27 Aug 2021 No Maladministration Rotherham Metropolitan Borough Council (202008393) Case 202008393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to … 26 Aug 2021 Partial Maladministration Selby District Council (202100356) Case 202100356 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 25 Aug 2021 Partial Maladministration Bristol City Council (202009132) Case 202009132 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about anti-social behaviour (ASB). Handling of the replacement of … 25 Aug 2021 No Maladministration Haringey Council (202104095) Case 202104095 · Old Property Condition migrated-2025 The complaint is about the landlord’s request for the resident to remove the security gate/grill from her front door. 25 Aug 2021 Mediation Leeds City Council (202015686) Case 202015686 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs to the shed. 25 Aug 2021 Outside Jurisdiction Waltham Forest Council (202103705) Case 202103705 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to decline a request for reimbursement of costs for fencing works. 25 Aug 2021 Partial Maladministration Wandsworth Council (202010348) Case 202010348 · Financial The complaint is about: The landlord’s handling of the resident’s complaint in 2020 about outstanding repairs. The resident’s dispute of … 24 Aug 2021 No Maladministration Birmingham City Council (202011984) Case 202011984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of blocked toilets. 24 Aug 2021 No Maladministration Croydon Council (202012506) Case 202012506 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The condition … 23 Aug 2021 Partial Maladministration Southwark Council (202010225) Case 202010225 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of damage caused to his kitchen ceiling and its … 19 Aug 2021 Maladministration Brent Council (201811888) Case 201811888 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports and complaints about costs and charges she incurred from … 19 Aug 2021 Partial Maladministration Cambridge City Council (202010811) Case 202010811 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs at the resident’s property. the resident’s request for an adaptation to … 19 Aug 2021 Mediation Hammersmith and Fulham Council (202007623) Case 202007623 · Local Authority / ALMO or TMO REPORT COMPLAINT 202007623 Hammersmith and Fulham Council 19 August 2021 Our approach Under our early resolution process, the Ombudsman works … 19 Aug 2021 Maladministration Lambeth Council (202104328) Case 202104328 · Local Authority / ALMO or TMO The complaint is about: The landlord’s communication to the resident about the annual gas safety check at her property. The …