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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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27 Jun 2024 Maladministration Southern Housing Group Limited (202301490) Case 202301490 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request … 27 Jun 2024 Maladministration Stonewater Limited (202301661) Case 202301661 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould in the resident’s property. The landlord’s … 26 Jun 2024 Partial Maladministration B3 Living Limited (202227991) Case 202227991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of: Light pollution. Noise transference. Smells in the property. The Ombudsman … 26 Jun 2024 Maladministration Clarion Housing Association Limited (202223067) Case 202223067 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of reports of a lack of loft insulation and the associated complaint. 26 Jun 2024 Maladministration ForHousing Limited (202302381) Case 202302381 · Old Property Condition migrated-2025 The complaint is about delays to repairs in the property and the compensation awarded. 26 Jun 2024 Maladministration Hornsey Housing Trust Limited (202222077) Case 202222077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) and its subsequent decision not … 26 Jun 2024 Partial Maladministration Longhurst Group Limited (202227504) Case 202227504 · Managing Relations The complaint concerns the landlord’s handling of the resident’s concerns about the air source heating pump (ASHP) in her home. … 26 Jun 2024 Maladministration Longhurst Group Limited (202319059) Case 202319059 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. … 26 Jun 2024 Partial Maladministration Paradigm Housing Group Limited (202222919) Case 202222919 · Old Complaints Handling categories The complaint is about the landlord’s response to reports about: Pests (pigeons and associated debris). Communal cleaning and maintenance including … 26 Jun 2024 Maladministration Southern Housing Group Limited (202221863) Case 202221863 · Managing Relations The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s … 25 Jun 2024 Maladministration Abri Group Limited (202230579) Case 202230579 · Financial The complaint is about the landlord’s handling of the resident’s reports of other residents leaving bulk refuse in the communal … 25 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202229264) Case 202229264 · Managing Relations This complaint is about the landlord’s handling of: Repairs following a leak. The resident’s request for a kitchen replacement. The … 25 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202320375) Case 202320375 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Reports of a … 25 Jun 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202228087) Case 202228087 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The landlord’s handling of the resident’s … 25 Jun 2024 Maladministration Stonewater Limited (202304864) Case 202304864 · Managing Relations The complaint is about: The landlord’s management of flooring works. The landlord’s handling of the resident’s claim for compensation due … 24 Jun 2024 Maladministration A2Dominion Housing Group Limited (202305109) Case 202305109 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that … 22 Jun 2024 Maladministration Orbit Group Limited (202210269) Case 202210269 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repair issues in her property. 21 Jun 2024 Maladministration Homes Plus Limited (202312600) Case 202312600 · Managing Relations The complaint concerns the landlord’s handling of repairs to the outhouse of the resident’s property. This investigation has also considered … 21 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202312135) Case 202312135 · ASB/Abuse/Nuisance The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession … 21 Jun 2024 Maladministration Moat Homes Limited (202332876) Case 202332876 · Managing Relations The complaint is about the landlord's response to the resident's: Reports of water ingress and associated damp and mould; Complaint. … 21 Jun 2024 Maladministration Your Housing Group Limited (202304306) Case 202304306 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s toilet. 20 Jun 2024 No Maladministration A2Dominion Housing Group Limited (202301098) Case 202301098 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit … 20 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202220624) Case 202220624 · Managing Relations The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint. 20 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202301476) Case 202301476 · Health and Safety (inc. building safety) The complaint is about The landlord’s handling of a gas safety inspection. The landlord’s response to reports of a gas … 20 Jun 2024 Maladministration Gentoo Group Limited (202314560) Case 202314560 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of … 20 Jun 2024 Maladministration Places for People Group Limited (202324737) Case 202324737 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 20 Jun 2024 No Maladministration Richmond Housing Partnership Limited (202228263) Case 202228263 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for urgent rehousing on medical grounds. 19 Jun 2024 Maladministration Bromford Housing Group Limited (202231843) Case 202231843 · Old Property Condition migrated-2025 The complaint concerns the landlord’s: Handling of the resident’s reports of a defective roof. Handling of the related complaint. 18 Jun 2024 Maladministration Abri Group Limited (202227515) Case 202227515 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the garden. The resident’s complaint. 18 Jun 2024 Partial Maladministration Castles & Coasts Housing Association Limited (202122765) Case 202122765 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports about the level of service charge. The resident’s concerns … 18 Jun 2024 No Maladministration Clarion Housing Association Limited (202302245) Case 202302245 · Estate Management The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in … 18 Jun 2024 No Maladministration Gateway Housing Association Limited (202217623) Case 202217623 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s request for adaptations to their property. 18 Jun 2024 Maladministration Shepherds Bush Housing Association Limited (202211009) Case 202211009 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of noise nuisance from a neighbouring property. The landlord’s complaints handling … 18 Jun 2024 Partial Maladministration Stockport Homes Limited (202305080) Case 202305080 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Requests to be rehoused and subsequent … 17 Jun 2024 Partial Maladministration Moat Homes Limited (202230042) Case 202230042 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of a leak in the communal area. The Ombudsman … 17 Jun 2024 Partial Maladministration The Guinness Partnership Limited (202330416) Case 202330416 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of … 13 Jun 2024 Maladministration Places for People Group Limited (202209106) Case 202209106 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of the property being excessively cold. 13 Jun 2024 Partial Maladministration Yorkshire Housing Limited (202230441) Case 202230441 · Managing Relations The complaint is about the landlord’s handling of: A leak from the roof which resulted in damp and mould at … 11 Jun 2024 Maladministration Magna Housing Limited (202210951) Case 202210951 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance from a neighbour below. Complaint handling. … 7 Jun 2024 Maladministration Irwell Valley Housing Association Limited (202316078) Case 202316078 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 6 Jun 2024 No Maladministration Castles & Coasts Housing Association Limited (202225464) Case 202225464 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about winter gritting. The related complaint handling. 6 Jun 2024 Partial Maladministration Vivid Housing Limited (202232798) Case 202232798 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reported anti-social behaviour from the resident’s neighbour. The associated complaint. 4 Jun 2024 Maladministration Longhurst Group Limited (202233419) Case 202233419 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of defects and a door repair. Associated formal complaint. 4 Jun 2024 Maladministration Onward Homes Limited (202232248) Case 202232248 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise disturbance, and the associated repairs. 4 Jun 2024 Partial Maladministration Orbit Group Limited (202217427) Case 202217427 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak from the bathroom and requests for … 4 Jun 2024 Maladministration Torus62 Limited (202308724) Case 202308724 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs following a sewage leak. The landlord’s handling … 3 Jun 2024 Maladministration Places for People Group Limited (202321467) Case 202321467 · Managing Relations REPORT COMPLAINT 202321467 Places for People Group Limited 3 June 2024 Our approach The Housing Ombudsman’s approach to investigating and … 3 Jun 2024 Maladministration Stonewater Limited (202314861) Case 202314861 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior mould. The … 31 May 2024 Partial Maladministration Abri Group Limited (202309751) Case 202309751 · Managing Relations The resident’s complaint is about: The landlord’s handling of a leak at the resident’s property, including its communication. The landlord’s … 31 May 2024 Partial Maladministration Clarion Housing Association Limited (202220280) Case 202220280 · Information and data management The complaint is about the landlord’s: Record keeping. Handling of leaks, damp and mould in the property. Decision to change …