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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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31 Oct 2021 Maladministration Hammersmith and Fulham Council (202012991) Case 202012991 · Managing Relations The complaint is about the level of compensation which the landlord offered for its acknowledged service failure in its response … 29 Oct 2021 Partial Maladministration Haringey Council (202016546) Case 202016546 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour from the flat below. The landlord’s … 29 Oct 2021 Partial Maladministration Kingston upon Thames Council (202106614) Case 202106614 · Local Authority / ALMO or TMO The complaint concerns: The landlord's handling of the resident’s reports of the communal entry doors not closing. The landlord's handling … 29 Oct 2021 Outside Jurisdiction Kingston upon Thames Council (202116756) Case 202116756 · Local Authority / ALMO or TMO The complaint is about the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is … 29 Oct 2021 Maladministration Sheffield City Council (201903587) Case 201903587 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to multiple repair issues reported by the resident. The landlord’s complaint handling has … 29 Oct 2021 Partial Maladministration Southwark Council (202008046) Case 202008046 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need … 28 Oct 2021 Partial Maladministration Dartford Borough Council (202006740) Case 202006740 · Local Authority / ALMO or TMO This complaint is about: a. the level of the landlord’s service charges for items such as building and communal grounds … 27 Oct 2021 No Maladministration Hounslow Council (202109929) Case 202109929 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at … 26 Oct 2021 Outside Jurisdiction Haringey Council (202101101) Case 202101101 · Local Authority / ALMO or TMO The complaint is about the Council’s handling of the resident’s request for re-housing. 26 Oct 2021 Outside Jurisdiction Kingston upon Thames Council (202116741) Case 202116741 · Estate Management The complaint is about the landlord’s handling of street lighting repairs. 26 Oct 2021 Reasonable Redress London Borough of Croydon (202008020) Case 202008020 · Financial The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax … 26 Oct 2021 Maladministration Southwark Council (202109562) Case 202109562 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports about the landlord’s staff. the landlord’s handling of the … 22 Oct 2021 Partial Maladministration Croydon Council (202005370) Case 202005370 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: the resident’s reports of Anti-Social Behaviour (ASB); and the resident’s housing arrangements. … 21 Oct 2021 Maladministration Crawley Borough Council (202006821) Case 202006821 · Local Authority / ALMO or TMO This complaint is about how the landlord handled arrears on the resident’s rent account. 21 Oct 2021 No Maladministration Kingston upon Hull City Council (202013144) Case 202013144 · Financial The complaint is about: The level and reasonableness of service charges for the financial year 2019/20. The landlord’s response to … 20 Oct 2021 No Maladministration Bristol City Council (202107726) Case 202107726 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from her neighbour. 20 Oct 2021 Outside Jurisdiction Ealing Council (202005564) Case 202005564 · Local Authority / ALMO or TMO The complaint is about the landlords handling of a reported roof leak. 20 Oct 2021 Reasonable Redress Hammersmith and Fulham Council (202100011) Case 202100011 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to a communal waste pipe serving the resident’s property. 20 Oct 2021 Maladministration Havering Council (202101048) Case 202101048 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his property. The landlord’s … 20 Oct 2021 Partial Maladministration Leeds City Council (202008675) Case 202008675 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Assessment of the resident’s priority for rehousing. Response to the resident’s reports of anti-social … 19 Oct 2021 Maladministration Bassetlaw District Council (202011591) Case 202011591 · Financial The complaints are about: The landlord’s handling of repairs at the property following a loss of electricity. The landlord’s response … 18 Oct 2021 Partial Maladministration Birmingham City Council (202005797) Case 202005797 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns regarding cigarette smoke penetrating his property from the property … 15 Oct 2021 No Maladministration Leicester City Council (202109417) Case 202109417 · Financial The complaint is about: the landlord’s decision not to allow a mutual exchange until the resident undertook a tree removal. … 15 Oct 2021 Partial Maladministration Southwark Council (202008263) Case 202008263 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports concerning: 12 Oct 2021 Outside Jurisdiction Southwark Council (202106680) Case 202106680 · Local Authority / ALMO or TMO The complaint concerns the assessment of the resident’s housing needs. 11 Oct 2021 Maladministration Haringey Council (202100755) Case 202100755 · Local Authority / ALMO or TMO REPORT COMPLAINT 202100755 Haringey Council 5 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 8 Oct 2021 Outside Jurisdiction Brighton and Hove City Council (202106026) Case 202106026 · Local Authority / ALMO or TMO The complaint concerns an overpayment of Housing Benefit 8 Oct 2021 No Maladministration Lewes District Council (202107984) Case 202107984 · Financial The complaint is about the landlord’s response to: The resident’s reports of an infestation of bed bugs. The resident’s request … 8 Oct 2021 No Maladministration Nuneaton and Bedworth Borough Council (202103294) Case 202103294 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision not to renew the resident’s kitchen. 7 Oct 2021 Maladministration Lambeth Council (201907737) Case 201907737 · Local Authority / ALMO or TMO The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling … 6 Oct 2021 Reasonable Redress Hackney Council (202102201) Case 202102201 · Managing Relations This complaint is about the landlord’s handling of: a bathroom fan repair; the related complaint. 5 Oct 2021 Partial Maladministration Wolverhampton City Council (202102875) Case 202102875 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling … 30 Sep 2021 No Maladministration Birmingham City Council (202009772) Case 202009772 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's request for a reduction in rent due to the removal … 30 Sep 2021 Maladministration Birmingham City Council (202105351) Case 202105351 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to the resident's gas fire. 30 Sep 2021 Partial Maladministration Bristol City Council (202012416) Case 202012416 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 30 Sep 2021 Partial Maladministration Camden Council (202015151) Case 202015151 · Local Authority / ALMO or TMO This complaint is about: a. Repairs which the landlord instructed in response to an ongoing noise dispute, and the delays … 30 Sep 2021 Maladministration Ealing Council (201910837) Case 201910837 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 30 Sep 2021 Maladministration Slough Borough Council (202014280) Case 202014280 · Local Authority / ALMO or TMO The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling. 30 Sep 2021 Outside Jurisdiction Thanet District Council (202104827) Case 202104827 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off … 30 Sep 2021 Maladministration Waltham Forest Council (202015034) Case 202015034 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of concerns the complainant raised about succession rights. 29 Sep 2021 Partial Maladministration Arun District Council (202012616) Case 202012616 · Managing Relations The complaint is about: The landlord's response to a report of flooding in the property following a burst bathroom pipe … 29 Sep 2021 Outside Jurisdiction Birmingham City Council (202109800) Case 202109800 · Local Authority / ALMO or TMO The resident complained about the information the landlord provided about the property, following their right to buy application. 29 Sep 2021 Maladministration Hammersmith and Fulham Council (202013981) Case 202013981 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to the resident’s reports of noise disturbance from the flat above her. 28 Sep 2021 No Maladministration Wiltshire Council (202105591) Case 202105591 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage … 27 Sep 2021 No Maladministration Birmingham City Council (202005140) Case 202005140 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s … 27 Sep 2021 Maladministration Haringey Council (202007715) Case 202007715 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs … 27 Sep 2021 Partial Maladministration Harrow Council (202014348) Case 202014348 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports of a leak at his property; complaints handling. 27 Sep 2021 No Maladministration Sandwell Metropolitan Borough Council (202004582) Case 202004582 · Local Authority / ALMO or TMO This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her … 27 Sep 2021 No Maladministration Waltham Forest Council (202101903) Case 202101903 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a water leak into his property. The landlord’s … 24 Sep 2021 Partial Maladministration Eastbourne Borough Council (202014000) Case 202014000 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for alternative …