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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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21 Nov 2025 No Maladministration Kirklees Metropolitan Borough Council (202400569) Case 202400569 · Local Authority / ALMO or TMO Decision Case ID 202400569 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration Sheffield City Council (202402357) Case 202402357 · Managing Relations Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy … 21 Nov 2025 Maladministration Southwark Council (202428472) Case 202428472 · Managing Relations Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 20 Nov 2025 Partial Maladministration Basildon Borough Council (202407113) Case 202407113 · Managing Relations Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Nov 2025 Partial Maladministration Brighton and Hove City Council (202441883) Case 202441883 · ASB/Abuse/Nuisance Decision Case ID 202441883 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 20 Nov 2025 Partial Maladministration Leeds City Council (202441659) Case 202441659 · ASB/Abuse/Nuisance Decision Case ID 202441659 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 … 20 Nov 2025 Maladministration London Borough of Camden Council (202328620) Case 202328620 · Financial Decision Case ID 202328620 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 20 Nov 2025 Maladministration Southwark Council (202415795) Case 202415795 · Local Authority / ALMO or TMO Decision Case ID 202415795 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 19 Nov 2025 Maladministration London Borough of Camden Council (202335140) Case 202335140 · Local Authority / ALMO or TMO Decision Case ID 202335140 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Nov 2025 No Maladministration Manchester City Council (202505558) Case 202505558 · Local Authority / ALMO or TMO Decision Case ID 202505558 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Nov 2025 Maladministration Milton Keynes City Council (202343176) Case 202343176 · Managing Relations Decision Case ID 202343176 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 … 19 Nov 2025 Maladministration Oxford City Council (202316703) Case 202316703 · Managing Relations Decision Case ID 202316703 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Nov 2025 Maladministration Rotherham Metropolitan Borough Council (202328138) Case 202328138 · Financial Decision Case ID 202328138 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 18 Nov 2025 Partial Maladministration Slough Borough Council (202442937) Case 202442937 · Managing Relations Decision Case ID 202442937 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Nov 2025 Partial Maladministration South Tyneside Council (202347851) Case 202347851 · ASB/Abuse/Nuisance Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Nov 2025 Maladministration West Northamptonshire Council (202445059) Case 202445059 · Managing Relations Decision Case ID 202445059 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 Maladministration Leeds City Council (202323151) Case 202323151 · Local Authority / ALMO or TMO Decision Case ID 202323151 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 No Maladministration Manchester City Council (202402012) Case 202402012 · ASB/Abuse/Nuisance Decision Case ID 202402012 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Nov 2025 No Maladministration Colchester City Council (202445527) Case 202445527 · Local Authority / ALMO or TMO Decision Case ID 202445527 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Nov 2025 Outside Jurisdiction East Riding of Yorkshire Council (202402816) Case 202402816 · Old Resident Involvement categories Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy … 14 Nov 2025 Maladministration Haringey London Borough Council (202330110) Case 202330110 · Managing Relations Decision Case ID 202330110 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Partial Maladministration London Borough of Camden Council (202414070) Case 202414070 · Local Authority / ALMO or TMO Decision Case ID 202414070 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 14 Nov 2025 Maladministration Swindon Borough Council (202332528) Case 202332528 · Managing Relations Decision Case ID 202332528 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Partial Maladministration Barnsley Metropolitan Borough Council (202407347) Case 202407347 · Managing Relations Decision Case ID 202407347 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 13 Nov 2025 Partial Maladministration City of Wolverhampton Council (202406880) Case 202406880 · Local Authority / ALMO or TMO Decision Case ID 202406880 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Partial Maladministration Derby City Council (202402676) Case 202402676 · Local Authority / ALMO or TMO Decision Case ID 202402676 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Partial Maladministration Epping Forest District Council (202447757) Case 202447757 · Managing Relations Decision Case ID 202447757 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date … 13 Nov 2025 Maladministration Southend on Sea City Council (202442170) Case 202442170 · Local Authority / ALMO or TMO Decision Case ID 202442170 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 13 Nov 2025 Partial Maladministration Southwark Council (202343570) Case 202343570 · Local Authority / ALMO or TMO Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November … 12 Nov 2025 Partial Maladministration Blackpool Borough Council (202428526) Case 202428526 · Managing Relations Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Nov 2025 Partial Maladministration Leeds City Council (202336074) Case 202336074 · Managing Relations Decision Case ID 202336074 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Nov 2025 No Maladministration Nottingham City Council (202322483) Case 202322483 · Local Authority / ALMO or TMO Decision Case ID 202322483 Decision type Investigation Landlord Nottingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 12 … 11 Nov 2025 Maladministration Harlow District Council (202343281) Case 202343281 · Local Authority / ALMO or TMO Decision Case ID 202343281 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 11 Nov 2025 No Maladministration Wigan Council (202231014) Case 202231014 · Managing Relations Decision Case ID 202231014 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 10 Nov 2025 Partial Maladministration Leeds City Council (202332405) Case 202332405 · Local Authority / ALMO or TMO Decision Case ID 202332405 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Nov 2025 Outside Jurisdiction Southampton City Council (202431015) Case 202431015 · Local Authority / ALMO or TMO Decision Case ID 202431015 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Nov 2025 Reasonable Redress Southwark Council (202400316) Case 202400316 · Managing Relations Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 10 Nov 2025 No Maladministration Stevenage Borough Council (202408578) Case 202408578 · Local Authority / ALMO or TMO Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November … 7 Nov 2025 Partial Maladministration City of Westminster Council (202501439) Case 202501439 · ASB/Abuse/Nuisance Decision Case ID 202501439 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date … 7 Nov 2025 Reasonable Redress Haringey London Borough Council (202501855) Case 202501855 · Local Authority / ALMO or TMO Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 Outside Jurisdiction London Borough of Havering Council (202326227) Case 202326227 · Local Authority / ALMO or TMO Decision Case ID 202326227 Decision type Jurisdiction Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or … 7 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202318239) Case 202318239 · Local Authority / ALMO or TMO Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 No Maladministration Thurrock Council (202336412) Case 202336412 · Local Authority / ALMO or TMO Decision Case ID 202336412 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 6 Nov 2025 Partial Maladministration Birmingham City Council (202330777) Case 202330777 · Local Authority / ALMO or TMO Decision Case ID 202330777 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 6 Nov 2025 Reasonable Redress Birmingham City Council (202423205) Case 202423205 · Local Authority / ALMO or TMO Decision Case ID 202423205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Nov 2025 Maladministration Southwark Council (202308062) Case 202308062 · Local Authority / ALMO or TMO `Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 3 Nov 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202306969) Case 202306969 · Managing Relations Decision Case ID 202306969 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Introductory Tenancy Date … 3 Nov 2025 Partial Maladministration London Borough of Camden Council (202401024) Case 202401024 · Local Authority / ALMO or TMO Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 31 Oct 2025 Maladministration Crawley Borough Council (202342908) Case 202342908 · Local Authority / ALMO or TMO Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 No Maladministration Newcastle City Council (202409589) Case 202409589 · Local Authority / ALMO or TMO Decision Case ID 202409589 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy …