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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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12 Jul 2024 Maladministration The Guinness Partnership Limited (202310449) Case 202310449 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen. 11 Jul 2024 Partial Maladministration Broadland Housing Association Limited (202315191) Case 202315191 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns: That a gas hob had been installed incorrectly. That … 11 Jul 2024 Partial Maladministration Hyde Housing Association Limited (202317233) Case 202317233 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay … 11 Jul 2024 Outside Jurisdiction Longhurst Group Limited (202315493) Case 202315493 · Estate Management The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. … 11 Jul 2024 Partial Maladministration Peabody Trust (202210783) Case 202210783 · Managing Relations The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof … 11 Jul 2024 Partial Maladministration Southern Housing Group Limited (202306442) Case 202306442 · Managing Relations The complaint is about: The landlord’s handling of reports of a faulty oven. The landlord’s record keeping. The associated complaint … 11 Jul 2024 Maladministration Stonewater Limited (202303707) Case 202303707 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated repairs ; Complaint. 11 Jul 2024 Maladministration Vivid Housing Limited (202211238) Case 202211238 · Managing Relations The complaint is about the landlord’s handling of: the reported defects to the property and the request for warranty information … 10 Jul 2024 Outside Jurisdiction Orbit Group Limited (202214357) Case 202214357 · Financial The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge. 10 Jul 2024 Partial Maladministration Silva Homes Limited (202313847) Case 202313847 · Financial The complaint is about the landlord's handling of the resident’s reports of: Damp and mould, and related repairs. Damaged personal … 9 Jul 2024 Maladministration Longhurst Group Limited (202303652) Case 202303652 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and … 9 Jul 2024 Partial Maladministration Midland Heart Limited (202307009) Case 202307009 · Estate Management The complaint is about: The landlord’s delay to register the property with the land registry. The landlord’s handling of a … 8 Jul 2024 Maladministration Regenda Limited (202211479) Case 202211479 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould … 8 Jul 2024 Reasonable Redress Your Housing Limited (202318849) Case 202318849 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. … 5 Jul 2024 Maladministration Rochdale Boroughwide Housing Limited (202300028) Case 202300028 · Financial The complaint is about the landlord’s response to the resident’s service charge query. 5 Jul 2024 Partial Maladministration Yorkshire Housing Limited (202305079) Case 202305079 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication … 4 Jul 2024 No Maladministration Lambeth and Southwark Housing Association Limited (202114084) Case 202114084 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property. 4 Jul 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202226018) Case 202226018 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request to have a cupboard removed from the property. Reports … 3 Jul 2024 Maladministration A2Dominion Housing Group Limited (202302870) Case 202302870 · Financial The complaint is about the landlord’s handling of the resident’s queries about the service charge. The landlord’s complaint handling has … 3 Jul 2024 No Maladministration Cottsway Housing Association Limited (202303404) Case 202303404 · Old Property Condition migrated-2025 The complaint is about the landlord’s refusal to install the resident’s preferred choice of flooring. 3 Jul 2024 Maladministration Incommunities Limited (202233186) Case 202233186 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. 30 Jun 2024 Maladministration Bromford Housing Group Limited (202220665) Case 202220665 · Information and data management The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of … 28 Jun 2024 Maladministration Abri Group Limited (202322284) Case 202322284 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of damp and mould The residents complaint. 28 Jun 2024 No Maladministration Broadacres Housing Association Limited (202207664) Case 202207664 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp … 28 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202315910) Case 202315910 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home. Excessive cold … 28 Jun 2024 Maladministration Curo Places Limited (202324124) Case 202324124 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. 28 Jun 2024 Partial Maladministration ForHousing Limited (202306484) Case 202306484 · Managing Relations The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould, including a temporary decant; … 28 Jun 2024 Maladministration Hexagon Housing Association Limited (202229905) Case 202229905 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of repairs required when she moved into the property. … 28 Jun 2024 Maladministration Hyde Housing Association Limited (202218277) Case 202218277 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal … 28 Jun 2024 Maladministration Incommunities Limited (202313922) Case 202313922 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of unreasonable levels of noise from the floorboards in … 28 Jun 2024 Maladministration LiveWest Homes Limited (202227876) Case 202227876 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management transfer. 28 Jun 2024 Maladministration Midland Heart Limited (202323972) Case 202323972 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance from the upstairs’ flat. Reports … 28 Jun 2024 Partial Maladministration One Housing Group Limited (202304182) Case 202304182 · ASB/Abuse/Nuisance This complaint is about: The level of compensation offered to the resident by the landlord following its handling of leak … 28 Jun 2024 Partial Maladministration Onward Homes Limited (202311474) Case 202311474 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs in the bathroom and kitchen (including damp and mould). The landlord’s … 28 Jun 2024 Maladministration Orbit Group Limited (202313968) Case 202313968 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). … 28 Jun 2024 Maladministration Origin Housing Limited (202336436) Case 202336436 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of damp and mould. 28 Jun 2024 Maladministration Paradigm Housing Group Limited (202311872) Case 202311872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed. 28 Jun 2024 Reasonable Redress Platform Housing Group Limited (202218923) Case 202218923 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling. 28 Jun 2024 Partial Maladministration Stonewater Limited (202213169) Case 202213169 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Damp and mould and associated odour. Disrepair to … 28 Jun 2024 Outside Jurisdiction The Guinness Partnership Limited (202119305) Case 202119305 · Financial The complaint is about the landlord’s handling of the resident’s repayment of court fees. 28 Jun 2024 Maladministration The Guinness Partnership Limited (202333249) Case 202333249 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the property. The associated complaint. 28 Jun 2024 Partial Maladministration Wakefield And District Housing Limited (202332720) Case 202332720 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the … 27 Jun 2024 Reasonable Redress Abri Group Limited (202227119) Case 202227119 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property. 27 Jun 2024 Maladministration Aster Group Limited (202233003) Case 202233003 · Financial The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance. 27 Jun 2024 No Maladministration Clarion Housing Association Limited (202212249) Case 202212249 · Health and Safety (inc. building safety) This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the … 27 Jun 2024 Partial Maladministration Lincolnshire Housing Partnership Limited (202302323) Case 202302323 · Managing Relations The complaint is about; The landlord’s handling of the resident’s reports of Damp and mould. Leaks in the bathroom. The … 27 Jun 2024 Reasonable Redress Orbit Group Limited (202226680) Case 202226680 · Old Property Condition migrated-2025 This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block … 27 Jun 2024 Maladministration Orbit Group Limited (202231176) Case 202231176 · Managing Relations The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the … 27 Jun 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202218933) Case 202218933 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and subsequent repairs, damp and mould in the … 27 Jun 2024 Maladministration Richmond Housing Partnership Limited (202302911) Case 202302911 · Old Complaints Handling categories The complaint is about the landlord's handling of: the resident’s reports of a leak into the property. the complaint and …