Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" ×

Showing 3,857 of 16,595 decisions matching "council"

Decisions

Most recent first
25 Nov 2021 Maladministration Southwark Council (202010934) Case 202010934 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports regarding her upstairs neighbour installing a doorbell camera at … 25 Nov 2021 Outside Jurisdiction Southwark Council (202014617) Case 202014617 · Local Authority / ALMO or TMO The complaint relates to the landlord’s decision to ask the resident to pay for heating and hot water costs and … 24 Nov 2021 Maladministration Lambeth Council (201910159) Case 201910159 · Information and data management The resident has complained about the landlord's handling of various repair reports in particular: Repairs to her windows. Repairs to … 24 Nov 2021 Maladministration Lambeth Council (202006404) Case 202006404 · Information and data management The resident complains about: The landlord's handling of the kitchen renewal work at the property, and; its response to her … 24 Nov 2021 Maladministration Lambeth Council (202007286) Case 202007286 · Information and data management The resident complains about the landlord’s: Response to her reports of repairs at the property. Response to her reports of … 24 Nov 2021 No Maladministration Lambeth Council (202010354) Case 202010354 · Local Authority / ALMO or TMO The resident has complained about the landlord's investigation of and response to his: reports of being disturbed by impact noise … 24 Nov 2021 Maladministration Lambeth Council (202104783) Case 202104783 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s handling of his application for consent to carry out alterations to the property. 24 Nov 2021 Maladministration Lambeth Council (202107314) Case 202107314 · Local Authority / ALMO or TMO The resident complaints about the landlord’s handling of: the installation of a shower head and water pump, and; boiler repairs. … 24 Nov 2021 Reasonable Redress Lewisham Council (202005458) Case 202005458 · Financial The complaint is about the disposal of the resident’s belongings, following an eviction. 24 Nov 2021 Partial Maladministration Tower Hamlets Council (202003166) Case 202003166 · Managing Relations The resident complains about: 23 Nov 2021 Outside Jurisdiction Croydon Council (202004277) Case 202004277 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of mutual exchange applications made by the resident. In particular, the resident states: … 23 Nov 2021 Reasonable Redress Islington Council (202017231) Case 202017231 · Local Authority / ALMO or TMO The complaint is about the level of redress offered to the resident following her reports of a defective heating and … 23 Nov 2021 Partial Maladministration Lambeth Council (202010775) Case 202010775 · Financial REPORT COMPLAINT 202010775 Lambeth Council 23 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 23 Nov 2021 Reasonable Redress Lambeth Council (202112954) Case 202112954 · Local Authority / ALMO or TMO REPORT COMPLAINT 202112954 Lambeth Council 23 November 2021 Our approach Under our early resolution process, the Ombudsman works with the … 22 Nov 2021 Outside Jurisdiction Bristol City Council (202012780) Case 202012780 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the complainant’s reports of anti-social behaviour (ASB) involving several neighbours and counter-allegations … 22 Nov 2021 Partial Maladministration Hammersmith and Fulham Council (202005513) Case 202005513 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues with her bathroom and kitchen, and … 22 Nov 2021 Partial Maladministration Hammersmith and Fulham Council (202010889) Case 202010889 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damage to her property caused by a defective … 22 Nov 2021 Partial Maladministration Leicester City Council (202011563) Case 202011563 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of antisocial … 19 Nov 2021 Partial Maladministration Gateshead Metropolitan Borough Council (202012425) Case 202012425 · Managing Relations The complaint is about the landlord’s handling of: - The resident’s report of a flood in her bathroom. The resident’s … 19 Nov 2021 No Maladministration Harlow District Council (202100729) Case 202100729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about hazardous items being left in communal areas. 19 Nov 2021 No Maladministration Wigan Metropolitan Borough Council (202103100) Case 202103100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property. 18 Nov 2021 Partial Maladministration Barking and Dagenham Council (202003034) Case 202003034 · Local Authority / ALMO or TMO The complaint is about the: landlord's handling of a toilet blockage from 2019 – 2020. The Ombudsman has also considered … 18 Nov 2021 Partial Maladministration Birmingham City Council (202104637) Case 202104637 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 18 Nov 2021 Outside Jurisdiction Kingston upon Thames Council (202007990) Case 202007990 · Local Authority / ALMO or TMO REPORT COMPLAINT 202007990 Kingston upon Thames Council 18 November 2021 Our approach What we can and cannot consider is called … 18 Nov 2021 Partial Maladministration Newham Council (202106975) Case 202106975 · Local Authority / ALMO or TMO The complaint is about: The height of trees in a neighbouring garden. The landlord’s response to the resident’s concerns about … 17 Nov 2021 Partial Maladministration Broxtowe Borough Council (202105375) Case 202105375 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a range of different repairs, including leaks, damp … 17 Nov 2021 Outside Jurisdiction Southwark Council (202003038) Case 202003038 · Local Authority / ALMO or TMO The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his … 17 Nov 2021 Maladministration Westminster City Council (202106311) Case 202106311 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to a fire door in the basement of the resident’s building, … 16 Nov 2021 Partial Maladministration Southwark Council (202016004) Case 202016004 · Occupancy Rights REPORT COMPLAINT 202016004 Southwark Council 16 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Nov 2021 Partial Maladministration Hammersmith and Fulham Council (202012724) Case 202012724 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of boiler repairs prior to September 2020. reports of … 15 Nov 2021 Outside Jurisdiction North Kesteven District Council (202109476) Case 202109476 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property. 12 Nov 2021 No Maladministration Arun District Council (202009397) Case 202009397 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s report in relation to her upstairs toilet. The resident’s request … 12 Nov 2021 Outside Jurisdiction Hammersmith and Fulham Council (202107874) Case 202107874 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the … 11 Nov 2021 Partial Maladministration Bristol City Council (202010485) Case 202010485 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports that a lean-to was unlawfully removed; works it had … 11 Nov 2021 Outside Jurisdiction Haringey Council (202108571) Case 202108571 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s concerns that they are being overcharged on rent for their garages. 11 Nov 2021 No Maladministration Kingston upon Thames Council (202016168) Case 202016168 · Managing Relations The complaint is about: The landlord's response to the resident’s reports in relation to his water cylinder and other repairs … 11 Nov 2021 Outside Jurisdiction Lambeth Council (202012855) Case 202012855 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s handling of the section 20 consultation process, and the level, reasonableness, and increase of … 11 Nov 2021 Maladministration Tower Hamlets Council (202102736) Case 202102736 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision to ask the resident to remove CCTV. 11 Nov 2021 Maladministration Westminster City Council (202108189) Case 202108189 · Managing Relations The complaint concerns the landlord’s handling of: Repairs, following the resident’s report of a water leak from the property above. … 10 Nov 2021 Maladministration Lewisham Council (202105873) Case 202105873 · Managing Relations The complaint about: The landlord’s response to the resident’s concerns about her boiler. The landlord’s handling of the associated complaint. 9 Nov 2021 Maladministration Leeds City Council (202007388) Case 202007388 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs at the property. 8 Nov 2021 No Maladministration Southwark Council (202015389) Case 202015389 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled: A water leak into the property reported by the resident in April 2019. … 8 Nov 2021 No Maladministration Westminster City Council (202011584) Case 202011584 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation. 5 Nov 2021 Maladministration Birmingham City Council (202011553) Case 202011553 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports request for reimbursement of costs for repairs to the … 3 Nov 2021 Outside Jurisdiction Kingston upon Thames Council (202116743) Case 202116743 · Local Authority / ALMO or TMO The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the outcome … 3 Nov 2021 Maladministration Southwark Council (202017488) Case 202017488 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to ongoing mould and damp issues at the property. 3 Nov 2021 Maladministration Westminster City Council (201914122) Case 201914122 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of an unknown smell in her home. 2 Nov 2021 Outside Jurisdiction Exeter City Council (202110849) Case 202110849 · Local Authority / ALMO or TMO The complaint concerns the landlord’s request that a partition wall is reinstated. 2 Nov 2021 Outside Jurisdiction Kingston upon Thames Council (202116742) Case 202116742 · Local Authority / ALMO or TMO The complaint concerns the contact details provided on Council Tax information. 31 Oct 2021 No Maladministration Crawley Borough Council (202016326) Case 202016326 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her laptop computer following …