Southern Housing (202340006)
This complaint is about the landlord’s handling of a planned kitchen renewal. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202329094)
The complaint is about the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s complaint. We have also assessed the landlord’s record keeping.
London Borough of Islington (202403833)
The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre when in use, and the impact it was having on her health.
Notting Hill Genesis (202338131)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint.
Sanctuary Housing Association (202343098)
The complaint is about the landlord’s handling of: Reports of a loss of heating and hot water. Repairs to the lifts. Repairs to the communal door. We have also considered the landlord’s complaint handling.
Southwark Council (202424441)
The complaint is about the landlord’s handling of: A leak from above. The formal complaint.
Southwark Council (202425793)
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water.
Southwark Council (202426170)
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We have also investigated the landlord’s complaint handling.
Sovereign Network Group (202428352)
The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling.
Sovereign Network Group (202448707)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a replacement kitchen. the resident’s reports of repairs needed to the brickwork and drainage. the resident’s requests for additional plug sockets and a new toilet. the associated complaint.
Sovereign Network Group (202501012)
The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat.
The Guinness Partnership Limited (202453050)
The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.
Barnsley Metropolitan Borough Council (202343326)
The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.
Clarion Housing Association Limited (202333013)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.
London Borough of Lewisham (202427559)
The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202332554)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.
London & Quadrant Housing Trust (202417670)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.
London & Quadrant Housing Trust (202424059)
The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint.
Peabody Trust (202447629)
REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202407153)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Requests for adjustments to CCTV. Associated complaint.
Southern Housing (202415515)
The complaint is about the landlord’s handling of repairs at the property. We have also looked at the landlord’s handling of the complaint.
South Tyneside Council (202314195)
The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of the associated complaint.
Stevenage Borough Council (202321733)
The complaint is about the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint.
Westminster Community Homes Limited (202422536)
This complaint is about the landlord’s response to the resident’s reports of: Drainage issues outside his property. A leak in July 2024, causing damage to his kitchen. Damp, mould, silverfish and a sewage smell in his bathroom. Increased energy costs due to a loss of communal heating. The Ombudsman has …
A2Dominion Housing Group Limited (202435969)
The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Abri Group Limited (202424721)
The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs and her temporary move. The resident’s complaint.
Anchor Hanover Group (202422120)
The complaint is about the landlord’s implementation of an appropriate dress policy. We have also considered the landlord’s complaint handling.
Aster Group Limited (202419335)
The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.
Aster Group Limited (202430598)
The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to the roof.
Birmingham City Council (202430972)
The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord offered to the resident.
Leeds City Council (202332540)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. Electrical issues. Mould treatment works. Kitchen repairs. Move to her temporary property. Reports of repairs at her temporary property.
London Borough of Camden Council (202407878)
The landlord’s handling of the recurrent loss of heating and hot water over the winter period.
Magna Housing Limited (202501035)
The complaint is about how the landlord responded to the resident’s reports of anti-social behaviour (ASB).
Metropolitan Thames Valley Housing (MTV) (202325331)
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: A leak from the roof and guttering. The front door. The kitchen. We have also considered the landlord’s complaint handling.
Moat Homes Limited (202330131)
The complaint is about the landlord’s handling of communal garden maintenance. We have also investigated the landlord’s complaint handling.
Raven Housing Trust Limited (202332085)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs toilet (WC) repairs.
Southern Housing (202427647)
REPORT COMPLAINT 202427647 Southern Housing 1 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Stonewater Limited (202340286)
The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the communal areas of the property The Ombudsman has also considered the landlord’s complaint handling
Stonewater Limited (202502138)
The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move.
The Guinness Partnership Limited (202500927)
The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at the landlord’s handling of the complaint.
Torus62 Limited (202449305)
The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property.
54 North Homes Limited (202502900)
The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202348335)
The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint handling.
Abri Group Limited (202332172)
The complaint is about the landlord’s handling of reports of repairs following a leak at the property.
Abri Group Limited (202449534)
The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.
Amplius Living (202500808)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.
Anchor Hanover Group (202420861)
The complaint is about the landlord’s handling of: Communal maintenance and cleaning. The resident’s use of the communal garden.
Barnsley Metropolitan Borough Council (202401674)
The complaint is about the landlord’s handling of the resident’s reports of living in a cold property.
Birmingham City Council (202329385)
The resident’s complaint is about the landlord’s handling of: Her reports of a roof leak and damaged plaster on ceilings and walls. Her request for an asbestos check. Her reports of damaged cooker points. Her reports of a damaged intercom system inside her flat.
bpha Limited (202409252)
The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)