Bromford Flagship Limited (202328690)
The complaint is about the landlord’s handling of the resident’s: Reports of metal objects in the garden. Concerns about the conduct of contractors. Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Charnwood Borough Council (202501861)
The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property.
Clarion Housing Association Limited (202347689)
The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for a replacement fence, designated car parking space, and a bin store at the front of his property. Staff conduct. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202402062)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of repairs to the kitchen cupboards and garden gate. Complaint.
Clarion Housing Association Limited (202403493)
The complaint is about the landlord’s handling of repairs to a brick storage shed.
Clarion Housing Association Limited (202418132)
The complaint is about the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint.
Clarion Housing Association Limited (202443190)
The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like substance throughout the property. The landlord’s complaint handling.
Dacorum Borough Council (202420784)
The complaint is about the landlord’s handling of: The installation of a new kitchen and bathroom at the resident’s property and associated remedial repairs. The resident’s complaint.
East Midlands Housing Group Limited (202449137)
The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.
Estuary Housing Association Limited (202340870)
The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front door. Concerns about the position of the lock on the front door. Reports of repairs to the floor near the front door.
GreenSquareAccord Limited (202337924)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her home. We have also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202502565)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Haringey London Borough Council (202500917)
The complaint is about the landlord’s response to the resident’s:
Housing 21 (202412204)
The complaint is about the landlord’s response to the resident’s concerns about services charges for tree maintenance. We have also considered the landlord’s record keeping.
Housing Solutions (202344100)
The complaint is about the landlord’s handling of: The resident’s request for sound proofing in her home. The associated complaint.
Hyde Housing Association Limited (202333699)
The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and anti-social behaviour (ASB) from the same property. We will investigate the landlord’s complaint handling.
Hyde Housing Association Limited (202404865)
The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB.
Hyde Housing Association Limited (202426785)
The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property.
Hyde Housing Association Limited (202445388)
The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs.
Irwell Valley Housing Association Limited (202325475)
The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint.
Karbon Homes Limited (202330910)
The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.
Karibu Community Homes Limited (202339475)
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
Kirklees Metropolitan Borough Council (202422118)
The complaint is about the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of damaged items. Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
Leeds City Council (202336214)
The complaint is about the landlord’s management of: the resident’s reports of anti-social behaviour (ASB). the resident's requests for tenancy and rehousing support due to his additional needs.
Leicester City Council (202203128)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint.
Lewes District Council (202338493)
The complaint is about the landlord’s handling of the resident’s: Reports of a disconnected boiler pipe and associated staff conduct. Reports of damp and mould.
LiveWest Homes Limited (202338049)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct.
London Borough of Barking and Dagenham (202431867)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a property transfer. the associated complaint.
London Borough of Barking and Dagenham (202448931)
The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s concerns about rats around the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202439436)
The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint.
London Borough of Camden Council (202452404)
The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the landlord’s complaint handling.
London Borough of Croydon (202314582)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Associated complaint.
London Borough of Hackney (202404873)
The complaint is about the landlord’s response to the resident about service charge arrears.
London Borough of Hammersmith and Fulham (202331963)
The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. Reports of a flood and resulting damage. This Service has also considered the landlord’s handling of the associated complaint.
London Borough of Havering Council (202434804)
The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould reports. The resident’s concerns in respect to the communal stairwells. The resident’s reports of loss of heating and hot water. The complaint.
London Borough of Hounslow (202407223)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. Move to temporary rehousing while it conducted repair work.
London Borough of Islington (202447925)
The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202403228)
The complaint is about the landlord’s response to the applicant's request to succeed a tenancy.
London Borough of Waltham Forest (202500361)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour and her contractor. The landlord’s response to the resident’s reports of the neighbour using the communal area for building works and to store items during renovation works. The landlord’s handling …
London & Quadrant Housing Trust (202222648)
This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202328409)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by a neighbour. The landlord’s response to the resident’s report that she was originally given priority bidding status and should retain this status. The landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (202341608)
The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202342486)
This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional concerns. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202346390)
The complaint is about: The landlord’s response to leaks, damp and mould. The landlord’s response to heating issues. The landlord’s handling of concerns about the condition of the windows and kitchen. The landlord’s response to a missing bath panel. The landlord’s complaint handling.
London & Quadrant Housing Trust (202435364)
The complaint is about the landlord’s handling of the resident’s: Rehousing request. Reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202440022)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information provided about the noise level before purchasing the property. The landlord’s handling of the complaint has also been considered.
London & Quadrant Housing Trust (202446654)
The complaint is about the landlord’s handling of the resident’s: application to downsize with medical consideration. reports of: a rodent infestation . a leak in the kitchen. damp and mould . a faulty alarm. This report has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202449593)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint.
London & Quadrant Housing Trust (202501150)
The complaint is about the landlord’s response to reports about repair issues at the property.
Magna Housing Limited (202421874)
The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)