Clarion Housing Association Limited (202442614)
The complaint is about the landlord’s handling of repairs to the resident’s hot water supply.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Dawson Housing Limited (202423189)
Decision Case ID 202423189 Decision type Investigation Landlord Dawson Housing Limited Landlord type Housing Association Occupancy Licence Date 10 October 2025 Background The resident lived in the landlord’s supported accommodation from June 2023 until […]
GreenSquareAccord Limited (202312997)
Decision Case ID 202312997 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background 1. The resident lives alone in a 2-bedroom first floor flat in a […]
Kirklees Metropolitan Borough Council (202340525)
The resident’s complaint is about the landlord’s handling of: A request for the family to be moved to a new property on medical grounds. Reported anti-social behaviour (ASB). Various repairs within the property. Reports of mould in the property.
London Borough of Hillingdon (202427669)
Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 October 2025 Background The resident signed his tenancy on […]
London & Quadrant Housing Trust (202325286)
This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property.
Midland Heart Limited (202430243)
The complaint is about the landlord’s handling of: The residents report that the landlord had breached her confidentiality. The residents' safeguarding and support needs following her reports of antisocial behaviour (ASB). The resident’s complaint.
Rotherham Metropolitan Borough Council (202331953)
The complaint is about the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, the condition of a neighbour’s fence and to the resident’s request for a bollard. Reports of staff conduct and discrimination. Request that it change the position of a boundary wall …
Sanctuary Housing Association (202421125)
The resident's complaint is about the landlord's communication about insurance and an excess fee. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202443527)
The complaint is about the landlord's response to the resident's reports of a leak, and associated damp and mould. This investigation has also considered the landlord’s complaint handling.
Southern Housing (202429762)
Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 October 2025 Background The resident lives in a maisonette flat. In April 2024, the resident […]
Sovereign Network Group (202348390)
The complaint is about the landlord’s handling of the resident’s: Rent account and the accuracy of the information it provided. Associated complaint.
Town and Country Housing (202341664)
The complaint is about how the landlord responded to the resident’s request for an over bath shower adaptation. The Ombudsman has also investigated the landlord’s complaints handling.
Accent Housing Limited (202451177)
The complaint is about the landlord’s: Handling of boiler repairs in 2022. Response to the resident’s claim it had not given her copies of gas safety certificates. Handling of repairs to communal entrance doors. Response to the resident’s reports about the communal bin area and gardens. Response to her concerns …
Believe Housing Limited (202426844)
Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 October 2025 Background The resident lived in a 1-bedroom semi-detached bungalow owned by the […]
City of Westminster Council (202346824)
The resident’s complaint is about the landlord’s handling of: A repair to the property’s intercom system. The associated complaint.
City of Wolverhampton Council (202327282)
The complaint is about the landlord’s handling of the resident’s reports that its contractors damaged her patio doors. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202321530)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in.
GreenSquareAccord Limited (202428371)
The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint.
Incommunities Limited (202339712)
The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property.
Karibu Community Homes Limited (202345962)
Decision Case ID 202345962 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident is a shared owner with an assured tenancy […]
London Borough of Croydon (202407425)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint.
London Borough of Lambeth (202405340)
The complaint is about the landlord’s handling of: Works required to the resident’s bathroom. The formal complaint.
London & Quadrant Housing Trust (202447088)
The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint.
Moat Homes Limited (202410892)
The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202402941)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
Platform Housing Group Limited (202405280)
The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal belongings. This service has also considered the landlord’s complaint handling.
Southern Housing (202502888)
Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident and her husband are assured tenants of the landlord. The […]
St Albans City and District Council (202501155)
The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. repairs to the shed roof. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
City of Wolverhampton Council (202430978)
The complaint is about the landlord’s handling of: Repairs to the kitchen wall and pest control expenses incurred by the resident. The associated complaint.
Clarion Housing Association Limited (202340162)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its decision to pay compensation into the resident’s rent account. We have also considered the landlord’s complaint handling.
London Borough of Barnet (202424785)
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
London Borough of Hounslow (202452472)
The resident’s complaint is about the landlord’s handling of damp and mould.
London Borough of Lambeth (202335573)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.
Octavia Housing (202405592)
The resident’s complaint is about: The landlord’s management of boiler repairs. The landlord’s management of a fair rent review. The landlord’s response to reports of damp and mould. The landlord's response to reports of nuisance from the adjacent nursery including children playing in the garden, inappropriate storage of waste, and …
Southwark Council (202343514)
The complaint is about the landlord’s handling of a water leak.
Aster Group Limited (202341575)
The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.
Birmingham City Council (202453351)
The complaint is about the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202344799)
The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.
Metropolitan Thames Valley Housing (MTV) (202324724)
The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202406744)
The landlord’s handling of the resident’s reports of a roof leak causing water damage. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202453328)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Sanctuary Housing Association (202338359)
The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. The standard of grounds maintenance, cleaning, and concerns about the bins. The handling of the associated complaint.
Sanctuary Housing Association (202411119)
The complaint is about the landlord’s: Response to the resident’s reports of neighbour nuisance. Handling of the associated complaint.
South Derbyshire District Council (202425889)
The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also considered the landlord’s handling of the complaint as part of the assessment.
Southern Housing (202315785)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from the flat above. The associated complaint.
A2Dominion Housing Group Limited (202339265)
The complaint is about the landlord’s response to: the resident’s request for information it held about legal proceedings that commenced in 2015. the resident’s concerns that its contact was intimidating and a form of harassment. We have also investigated the landlord’s handling of her associated complaint.
Clarion Housing Association Limited (202323546)
The complaint is about the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint.
London Borough of Hounslow (202343142)
The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the landlords complaint handling.
Metropolitan Thames Valley Housing (MTV) (202409859)
The complaint is about the landlord’s handling of a leak in the living room and associated damp.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)