Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" ×

Showing 7,197 of 16,595 decisions matching "limited"

Decisions

Most recent first
29 Jul 2024 No Maladministration Places for People Group Limited (202300170) Case 202300170 · Managing Relations The resident’s complaint is about how the landlord has handled its offer of independent mediation. The Ombudsman has also considered … 29 Jul 2024 Maladministration Platform Housing Group Limited (202337199) Case 202337199 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman also considered the … 29 Jul 2024 Maladministration Southern Housing Group Limited (202323310) Case 202323310 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of damp and mould. 29 Jul 2024 Partial Maladministration The Riverside Group Limited (202337969) Case 202337969 · Managing Relations REPORT COMPLAINT 202337969 The Riverside Group Limited 29 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Jul 2024 Maladministration The Guinness Partnership Limited (202211815) Case 202211815 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 26 Jul 2024 Maladministration Clarion Housing Association Limited (202226110) Case 202226110 · Financial The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for … 26 Jul 2024 Reasonable Redress Connexus Homes Limited (202227752) Case 202227752 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to her furniture due to damp and … 26 Jul 2024 Partial Maladministration Gentoo Group Limited (202339892) Case 202339892 · Managing Relations The complaint is about the landlord's handling of major repairs due at the resident’s property, including: The time taken to … 26 Jul 2024 Partial Maladministration Moat Homes Limited (202226217) Case 202226217 · ASB/Abuse/Nuisance The complaint is about how the landlord handled: The resident’s reports of the heating and hot water system not working … 26 Jul 2024 Maladministration Nottingham City Homes Limited (202307947) Case 202307947 · Managing Relations The complaint is about the landlord’s response to the resident’s request to carry out fencing works. The Ombudsman has also … 26 Jul 2024 Partial Maladministration Silva Homes Limited (202347386) Case 202347386 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports about damp and mould throughout the property. Reports about … 25 Jul 2024 Mediation Clarion Housing Association Limited (202213864) Case 202213864 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of … 25 Jul 2024 Maladministration Flagship Housing Group Limited (202326415) Case 202326415 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s back patio doors. 25 Jul 2024 Maladministration ForHousing Limited (202303091) Case 202303091 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and kitchen door repairs at the resident’s property. 25 Jul 2024 No Maladministration Incommunities Limited (202234772) Case 202234772 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance. 25 Jul 2024 Severe Maladministration One Housing Group Limited (202215178) Case 202215178 · Financial The complaint is about the landlord’s management of the resident’s rent and service charge account. 25 Jul 2024 Maladministration Orbit Group Limited (202230719) Case 202230719 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 25 Jul 2024 Maladministration Sage Housing Limited (202309013) Case 202309013 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of heating. The resident’s report of a … 25 Jul 2024 Partial Maladministration The Guinness Partnership Limited (202309736) Case 202309736 · Health and Safety (inc. building safety) REPORT COMPLAINT 202309736 The Guinness Partnership Limited 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Jul 2024 Maladministration Together Housing Association Limited (202318513) Case 202318513 · Information and data management The complaint is about how the landlord handled blocked drains in the property. The Ombudsman has also considered the landlord’s … 25 Jul 2024 Maladministration Yorkshire Housing Limited (202315130) Case 202315130 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. … 24 Jul 2024 Maladministration Clarion Housing Association Limited (202314062) Case 202314062 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has … 24 Jul 2024 Maladministration Clarion Housing Association Limited (202318100) Case 202318100 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her … 24 Jul 2024 Outside Jurisdiction Clarion Housing Association Limited (202414623) Case 202414623 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021. 24 Jul 2024 Maladministration Eastlight Community Homes Limited (202106160) Case 202106160 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding the waterlogged condition of the garden. Handling of … 24 Jul 2024 Partial Maladministration Wandle Housing Association Limited (202225738) Case 202225738 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a permanent housing move. The Ombudsman also considered … 23 Jul 2024 Partial Maladministration Abri Group Limited (202214926) Case 202214926 · Information and data management The complaint is about the landlord’s handling of: The information within the Subject Access Request (SAR) and the data stored … 23 Jul 2024 Maladministration Freebridge Community Housing Limited (202320340) Case 202320340 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from the property next door. 23 Jul 2024 Maladministration Honeycomb Group Limited (202304852) Case 202304852 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the property . The Ombudsman … 23 Jul 2024 Partial Maladministration Shian Housing Association Limited (202315994) Case 202315994 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding staff conduct between January 2023 and February 2024. … 22 Jul 2024 Maladministration Eastlight Community Homes Limited (202309761) Case 202309761 · Old Property Condition categories The complaint is about the landlords response to the resident's request for repairs to the patio door handles and locking … 22 Jul 2024 Maladministration Yorkshire Housing Limited (202303208) Case 202303208 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs. 19 Jul 2024 Maladministration Clarion Housing Association Limited (202322885) Case 202322885 · Managing Relations The complaint is about the landlord’s: 19 Jul 2024 Maladministration ForHousing Limited (202314204) Case 202314204 · Managing Relations The complaint is regarding the landlord’s response to the resident’s reports of a leak, the associated repairs and reports of … 19 Jul 2024 Maladministration Vivid Housing Limited (202318464) Case 202318464 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in a main bedroom and dining room. The Ombudsman … 18 Jul 2024 Maladministration Clarion Housing Association Limited (202234095) Case 202234095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 18 Jul 2024 Reasonable Redress Clarion Housing Association Limited (202331902) Case 202331902 · Managing Relations The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint. 18 Jul 2024 Reasonable Redress GreenSquareAccord Limited (202307331) Case 202307331 · Old Complaints Handling categories The complaint is about the landlord entering the resident’s garage and disposing of the contents. The Ombudsman has also investigated … 18 Jul 2024 Maladministration Jigsaw Homes Group Limited (202322838) Case 202322838 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 18 Jul 2024 Maladministration Longhurst Group Limited (202221733) Case 202221733 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s … 18 Jul 2024 Partial Maladministration Longhurst Group Limited (202330082) Case 202330082 · Managing Relations This complaint is about the landlord’s handling of: Front door repairs. The associated complaint. 18 Jul 2024 Maladministration Southern Housing Group Limited (202229901) Case 202229901 · Estate Management The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent. 17 Jul 2024 Maladministration Red Kite Community Housing Limited (202222068) Case 202222068 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated … 16 Jul 2024 Maladministration Southern Housing Group Limited (202346818) Case 202346818 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman … 16 Jul 2024 Maladministration Walterton and Elgin Community Homes Limited (202220044) Case 202220044 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould and request for windows to … 15 Jul 2024 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202301452) Case 202301452 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: A pest infestation; An outstanding repair; Staff conduct. 12 Jul 2024 Partial Maladministration A2Dominion Housing Group Limited (202233594) Case 202233594 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of drafts coming in from the windows. Request for … 12 Jul 2024 Reasonable Redress Onward Homes Limited (202234079) Case 202234079 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of a lack of hot water in the bathroom. … 12 Jul 2024 Reasonable Redress Orbit Group Limited (202306179) Case 202306179 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs following a leak, including reports of damp and mould. The Ombudsman … 12 Jul 2024 Maladministration Southern Housing Group Limited (202337322) Case 202337322 · Managing Relations The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling.