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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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17 Dec 2021 Partial Maladministration Birmingham City Council (202100448) Case 202100448 · Managing Relations The resident complains about the fence replacement the landlord carried out at his property, and its response to his subsequent … 17 Dec 2021 No Maladministration Leeds City Council (202101774) Case 202101774 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports … 17 Dec 2021 No Maladministration Wandsworth Council (202110776) Case 202110776 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling … 17 Dec 2021 No Maladministration Westminster City Council (202109778) Case 202109778 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen. 16 Dec 2021 Maladministration Camden Council (202016028) Case 202016028 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of planned works. The cost of the planned works. 16 Dec 2021 Reasonable Redress Dudley Metropolitan Borough Council (202015427) Case 202015427 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 15 Dec 2021 Partial Maladministration Mid Devon District Council (202013248) Case 202013248 · Local Authority / ALMO or TMO The resident’s complaint is about: The conduct, behaviour and comments by landlord staff made to her when visiting her property, … 14 Dec 2021 Maladministration Hammersmith and Fulham Council (202105218) Case 202105218 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling. 14 Dec 2021 No Maladministration Harlow District Council (202012770) Case 202012770 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority … 14 Dec 2021 Maladministration Tendring District Council (202101347) Case 202101347 · Managing Relations The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s … 13 Dec 2021 Outside Jurisdiction Ealing Council (202118784) Case 202118784 · Moving/Buying/Selling Home The complaint concerns the Council’s decision about a management transfer request made in 2006. 13 Dec 2021 Maladministration Hammersmith and Fulham Council (202017220) Case 202017220 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom. 13 Dec 2021 Mediation South Kesteven District Council (202116761) Case 202116761 · Managing Relations The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate … 10 Dec 2021 Partial Maladministration Darlington Borough Council (202014803) Case 202014803 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the resident’s complaint about staff conduct. 10 Dec 2021 No Maladministration Westminster City Council (202101263) Case 202101263 · Local Authority / ALMO or TMO The resident complains about the level of compensation offered by the landlord for delays in repairs to damaged flooring, and … 9 Dec 2021 No Maladministration Exeter City Council (202103088) Case 202103088 · Local Authority / ALMO or TMO The landlord’s handling of repairs to the resident’s boiler. The landlord’s response to the resident’s request for an alternative contractor. 9 Dec 2021 No Maladministration North Tyneside Council (202109787) Case 202109787 · Moving/Buying/Selling Home The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to … 9 Dec 2021 Outside Jurisdiction Westminster City Council (202113783) Case 202113783 · Moving/Buying/Selling Home The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their … 8 Dec 2021 No Maladministration Greenwich Council (202101671) Case 202101671 · Local Authority / ALMO or TMO The landlord’s handling of the resident’s reports concerning anti-social behaviour, including noise nuisance and drug activity. 8 Dec 2021 No Maladministration Kingston upon Thames Council (202100533) Case 202100533 · Old Property Condition migrated-2025 The complaint is about: The condition of the property at the time of letting and the landlord’s response to the … 8 Dec 2021 No Maladministration Sandwell Metropolitan Borough Council (202107784) Case 202107784 · Local Authority / ALMO or TMO REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Dec 2021 Maladministration Birmingham City Council (202010756) Case 202010756 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damage caused to: The hot tub at the … 5 Dec 2021 Partial Maladministration Waltham Forest Council (202110675) Case 202110675 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to: The guttering of the building. The shower in the resident’s property. 5 Dec 2021 Partial Maladministration Westminster City Council (202100956) Case 202100956 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of follow-on works from its previous gas safety service in January 2020. The … 4 Dec 2021 Partial Maladministration Birmingham City Council (202107520) Case 202107520 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of the resident’s reports of repairs needed to the external doors of the … 4 Dec 2021 Reasonable Redress Southwark Council (202109108) Case 202109108 · Local Authority / ALMO or TMO The complaint concerns the level of compensation offered by the landlord following a water leak into the resident’s property. 3 Dec 2021 Outside Jurisdiction Southwark Council (202119989) Case 202119989 · Local Authority / ALMO or TMO The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team. 3 Dec 2021 Outside Jurisdiction Southwark Council (202119990) Case 202119990 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to a leak from the property above. 2 Dec 2021 Maladministration Welwyn Hatfield Borough Council (202003333) Case 202003333 · Managing Relations The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the … 1 Dec 2021 Partial Maladministration Hammersmith and Fulham Council (202011986) Case 202011986 · Local Authority / ALMO or TMO The complaint is about the length of time taken by the landlord to complete restorative repairs at the resident’s property. … 1 Dec 2021 No Maladministration Leeds City Council (202106547) Case 202106547 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a water leak into her property. 30 Nov 2021 Outside Jurisdiction Croydon Council (202009684) Case 202009684 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 30 Nov 2021 Maladministration Hackney Council (202005813) Case 202005813 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repairs in the property. 30 Nov 2021 No Maladministration Kingston upon Thames Council (202007847) Case 202007847 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination. 30 Nov 2021 No Maladministration Tandridge District Council (202009531) Case 202009531 · Old Property Condition migrated-2025 The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional … 30 Nov 2021 No Maladministration Welwyn Hatfield Borough Council (202106370) Case 202106370 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Nov 2021 No Maladministration Wolverhampton City Council (202011973) Case 202011973 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) at the resident’s former property. 29 Nov 2021 No Maladministration Birmingham City Council (202007856) Case 202007856 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 Nov 2021 No Maladministration Birmingham City Council (202011900) Case 202011900 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of various ASB-related issues involving his neighbours. 29 Nov 2021 Maladministration Brighton and Hove City Council (202006311) Case 202006311 · ASB/Abuse/Nuisance The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour from a neighbour. The landlord’s complaint handling. 29 Nov 2021 No Maladministration Harlow District Council (202109828) Case 202109828 · ASB/Abuse/Nuisance The complaint is about: 29 Nov 2021 Partial Maladministration Leeds City Council (202109622) Case 202109622 · Managing Relations The complaint refers to: The landlord’s handling of the repairs needed to the resident’s front and back doors, windows and … 29 Nov 2021 No Maladministration Leicester City Council (202014036) Case 202014036 · Old Property Condition migrated-2025 The complaint is about: The condition of the property when it was let. The landlord’s response to concerns about outstanding … 27 Nov 2021 No Maladministration Brentwood Borough Council (202106344) Case 202106344 · Local Authority / ALMO or TMO The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the resident … 26 Nov 2021 Maladministration Norwich City Council (201914385) Case 201914385 · Local Authority / ALMO or TMO This complaint is about: a. the landlord’s response to the resident’s reports of noise nuisance; b. the landlord’s complaint handling. 25 Nov 2021 Partial Maladministration Brent Council (202000712) Case 202000712 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Repairs within the resident’s property and within her block prior to July … 25 Nov 2021 Outside Jurisdiction Folkestone & Hythe District Council (202013935) Case 202013935 · Moving/Buying/Selling Home The complaint is about the landlord’s banding decision following the applicant’s request to be rehoused. 25 Nov 2021 Maladministration Leicester City Council (201909564) Case 201909564 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of a number of repairs at the property. 25 Nov 2021 Partial Maladministration Lewisham Council (202015261) Case 202015261 · Local Authority / ALMO or TMO The complaint is about: 25 Nov 2021 Partial Maladministration Newham Council (202008669) Case 202008669 · Managing Relations The complaint is about: The repairs service provided by the landlord. The landlord’s response to concerns regarding staff conduct. The …