Housing Ombudsman Decisions

Abri Group Limited (202425919)

15 Oct 2025 Case 202425919 Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s concerns about: The removal of a solar panel. Carpet in the communal area. Our investigation will also consider the landlord’s complaint handling.

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Abri Group Limited (202503845)

15 Oct 2025 Case 202503845 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The property is a 2-bedroom flat in a block of 6 […]

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Aster Group Limited (202429120)

15 Oct 2025 Case 202429120 Maladministration Managing Relations

Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 October 2025 Background The resident lives in a first floor flat of a block. There […]

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City of Westminster Council (202413337)

15 Oct 2025 Case 202413337 Reasonable Redress Managing Relations

Decision Case ID 202413337 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background The resident lives in a 3-bed flat […]

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Clarion Housing Association Limited (202413276)

15 Oct 2025 Case 202413276 Maladministration Estate Management

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns about service charges for: Ground maintenance. Pest control. We have also considered the landlord’s complaint handling.

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East Midlands Housing Group Limited (202347546)

15 Oct 2025 Case 202347546 Partial Maladministration Managing Relations

This investigation considers: The landlord’s handling of repairs to the resident’s wall. The landlord’s handling of repairs to the resident’s front door. The landlord’s complaint handling.

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Home Group Limited (202428656)

15 Oct 2025 Case 202428656 Partial Maladministration Managing Relations

Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The resident lives in a 2-bedroom bungalow. Her tenancy commenced on 19 […]

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Kirklees Metropolitan Borough Council (202407259)

15 Oct 2025 Case 202407259 Maladministration Local Authority / ALMO or TMO

Decision Case ID 202407259 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 October 2025 Background The resident is a leaseholder of a […]

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London Borough of Barking and Dagenham (202453230)

15 Oct 2025 Case 202453230 Maladministration Local Authority / ALMO or TMO

Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background The property is a […]

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London Borough of Islington (202429813)

15 Oct 2025 Case 202429813 Partial Maladministration Local Authority / ALMO or TMO

Decision Case ID 202429813 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background At the time of this complaint, […]

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London & Quadrant Housing Trust (202327809)

15 Oct 2025 Case 202327809 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of antisocial behaviour (ASB), noise and the resident’s request to move. We have also considered the landlord’s complaint handling.

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Peabody Trust (202315741)

15 Oct 2025 Case 202315741 Reasonable Redress Managing Relations

Decision Case ID 202315741 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 October 2025 Background The resident lives in a 1-bedroom flat in a block. She reported a […]

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Places for People Group Limited (202424655)

15 Oct 2025 Case 202424655 Partial Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.

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Southern Housing (202446502)

15 Oct 2025 Case 202446502 Partial Maladministration Managing Relations

The complaint is about the landlord’s handling of water leaks into the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.

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Stevenage Borough Council (202314292)

15 Oct 2025 Case 202314292 Mediation Local Authority / ALMO or TMO

Decision Case ID 202314292 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 October 2025 Background The resident reported a leak from the roof along with damp […]

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A2Dominion Housing Group Limited (202407929)

14 Oct 2025 Case 202407929 Partial Maladministration Estate Management

Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives in a third floor, 2 bedroom flat. There […]

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Accent Housing Limited (202317282)

14 Oct 2025 Case 202317282 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202317282 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 October 2025 Background The resident has an assured tenancy with the landlord which is […]

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Clarion Housing Association Limited (202342880)

14 Oct 2025 Case 202342880 Partial Maladministration Managing Relations

Decision Case ID 202342880 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident has an assured tenancy with the landlord which […]

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London & Quadrant Housing Trust (202332559)

14 Oct 2025 Case 202332559 Mediation Old Property Condition categories

Decision Case ID 202332559 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background In or around September 2023 the resident reported a […]

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London & Quadrant Housing Trust (202425812)

14 Oct 2025 Case 202425812 Maladministration Managing Relations

Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives with his family in a 2-bedroom flat […]

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Metropolitan Thames Valley Housing (MTV) (202447347)

14 Oct 2025 Case 202447347 Maladministration Managing Relations

Decision Case ID 202447347 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a first floor flat. He […]

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Paragon Asra Housing Limited (202421104)

14 Oct 2025 Case 202421104 Partial Maladministration Managing Relations

Decision Case ID 202421104 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 1 bedroom property in a block […]

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Places for People Group Limited (202347293)

14 Oct 2025 Case 202347293 Maladministration ASB/Abuse/Nuisance

Decision Case ID 202347293 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 October 2025 Background The resident held an assured tenancy for a ground […]

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Progress Housing Association Limited (202323072)

14 Oct 2025 Case 202323072 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202323072 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lived at the property at the time of […]

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Sanctuary Housing Association (202428874)

14 Oct 2025 Case 202428874 Reasonable Redress Financial

Decision Case ID 202428874 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom 3rd floor flat owned by […]

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Southern Housing (202405752)

14 Oct 2025 Case 202405752 Partial Maladministration Managing Relations

Decision Case ID 202405752 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2 bedroom house with a garden. The resident […]

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Sovereign Network Group (202417641)

14 Oct 2025 Case 202417641 Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s: reports of repairs to the roof and damp and mould. complaints.

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Square Building Trust Limited (202417742)

14 Oct 2025 Case 202417742 No Maladministration Estate Management

Decision Case ID 202417742 Decision type Investigation Landlord Square Building Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident is a tenant of the landlord which is […]

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Stonewater Limited (202426493)

14 Oct 2025 Case 202426493 Maladministration Managing Relations

Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom flat with her son. She has […]

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A2Dominion Housing Group Limited (202332741)

13 Oct 2025 Case 202332741 Maladministration Managing Relations

Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident lives in a 1 bedroom, third-floor flat. Some […]

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Clarion Housing Association Limited (202444890)

13 Oct 2025 Case 202444890 Maladministration Managing Relations

The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

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ForHousing Limited (202435463)

13 Oct 2025 Case 202435463 Maladministration Managing Relations

Decision Case ID 202435463 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom flat. She has COPD and mental […]

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Hexagon Housing Association Limited (202340127)

13 Oct 2025 Case 202340127 Partial Maladministration Estate Management

The complaint is about the landlord’s handling of: The resident’s request for a key fob for the car park. The resident’s request for a housing transfer. The resident’s reports concerning a rodent infestation. The resident’s reports concerning electrical safety and her request for a NICEIC test and certificate. The associated …

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Leeds City Council (202407427)

13 Oct 2025 Case 202407427 Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s handling of the resident’s reports of a leak from a neighbouring property.

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London Borough of Ealing (202345558)

13 Oct 2025 Case 202345558 Maladministration Local Authority / ALMO or TMO

This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We have also considered how the landlord handled the complaint.

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London & Quadrant Housing Trust (202335927)

13 Oct 2025 Case 202335927 Maladministration Managing Relations

Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background 1. The resident reported damp and mould to the landlord […]

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London & Quadrant Housing Trust (202406718)

13 Oct 2025 Case 202406718 Maladministration Managing Relations

The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling.

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London & Quadrant Housing Trust (202417733)

13 Oct 2025 Case 202417733 Partial Maladministration Managing Relations

The complaint is about the landlord’s: Response to condensation and the associated damp and mould. Complaint handling.

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Notting Hill Genesis (202432745)

13 Oct 2025 Case 202432745 No Maladministration Managing Relations

Decision Case ID 202432745 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Licence Date 13 October 2025 Background Since August 2022 the resident has lived in emergency accommodation run by the […]

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Notting Hill Genesis (202446567)

13 Oct 2025 Case 202446567 Partial Maladministration Managing Relations

The complaint is about: The landlord’s handling of kitchen floor repairs. The landlord’s complaint handling.

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Onward Homes Limited (202419379)

13 Oct 2025 Case 202419379 Partial Maladministration Estate Management

Decision Case ID 202419379 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 13 October 2025 Background The resident lives in a second floor apartment within a block. He has […]

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Sage Rented Limited (202223339)

13 Oct 2025 Case 202223339 Maladministration For profit

Decision Case ID 202223339 Decision type Investigation Landlord Sage Rented Limited Landlord type For profit Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 2-bedroom house owned by the […]

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Saxon Weald (202427040)

13 Oct 2025 Case 202427040 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202427040 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident lives in a 3-bedroom semi-detached house with her 2 children. […]

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Southern Housing (202321426)

13 Oct 2025 Case 202321426 Partial Maladministration ASB/Abuse/Nuisance

Decision Case ID 202321426 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lived in the property which was a 3-bedroom house with […]

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Southern Housing (202401836)

13 Oct 2025 Case 202401836 Maladministration Managing Relations

Decision Case ID 202401836 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 13 October 2025 Background The resident lives in a 2-bedroom ground floor flat. What the complaint is […]

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Southern Housing (202427982)

13 Oct 2025 Case 202427982 Maladministration Managing Relations

Decision Case ID 202427982 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom house with a storage heating system. […]

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Birmingham City Council (202405515)

10 Oct 2025 Case 202405515 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to reports of a neighbour dispute.

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Cambridge City Council (202324956)

10 Oct 2025 Case 202324956 Maladministration Local Authority / ALMO or TMO

The complaint is about how the landlord handled the resident’s: Reports of outstanding repairs at the property. Associated complaint.

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Clarion Housing Association Limited (202413104)

10 Oct 2025 Case 202413104 Maladministration Managing Relations

Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 October 2025 Background The resident owns the property, a 1-bedroom third floor flat, and […]

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Clarion Housing Association Limited (202430316)

10 Oct 2025 Case 202430316 Maladministration Managing Relations

Decision Case ID 202430316 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background The resident lives in a 4-bedroom house with her family. What […]

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