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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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31 Jul 2024 Maladministration Curo Places Limited (202301406) Case 202301406 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould, and associated outstanding repairs. 31 Jul 2024 Maladministration Estuary Housing Association Limited (202225058) Case 202225058 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint. 31 Jul 2024 Maladministration Estuary Housing Association Limited (202311016) Case 202311016 · Managing Relations The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint. 31 Jul 2024 Partial Maladministration ForHousing Limited (202209052) Case 202209052 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges for the maintenance and upkeep of … 31 Jul 2024 Maladministration Gentoo Group Limited (202316350) Case 202316350 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced. 31 Jul 2024 Partial Maladministration Golding Homes Limited (202224206) Case 202224206 · Managing Relations The complaint is about the landlord’s response to the resident about: Her repairs reports. Staff conduct. 31 Jul 2024 Reasonable Redress Hexagon Housing Association Limited (202302818) Case 202302818 · Financial This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service … 31 Jul 2024 Maladministration Nottingham Community Housing Association Limited (202234216) Case 202234216 · Old Property Condition migrated-2025 The complaint is about the time taken by the landlord to address issues with ventilation and airflow. 31 Jul 2024 Maladministration One Housing Group Limited (202233848) Case 202233848 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of noise from a … 31 Jul 2024 Maladministration Onward Homes Limited (202342330) Case 202342330 · Managing Relations The complaint is about the landlord’s response to damp and mould reports and the consequent handling of repairs to the … 31 Jul 2024 Partial Maladministration Orbit Group Limited (202305008) Case 202305008 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould at the property. The associated … 31 Jul 2024 Partial Maladministration Paragon Asra Housing Limited (202300957) Case 202300957 · Estate Management The complaint is about the landlord’s response to the resident concerning: Accessibility. A replacement key fob. The heating. Complaint handling. 31 Jul 2024 Maladministration Plexus UK (First Project) Limited (202229912) Case 202229912 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 31 Jul 2024 Partial Maladministration Quadrant-Brownswood Tenant Co-operative Limited (202228384) Case 202228384 · Financial The complaint is about the landlord’s: response to the resident’s concerns about the level of rent and the landlord’s governance … 31 Jul 2024 Maladministration Richmond Housing Partnership Limited (202218444) Case 202218444 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: damp and mould in the property. damage to the lounge ceiling containing … 31 Jul 2024 Partial Maladministration Rochdale Boroughwide Housing Limited (202229750) Case 202229750 · Managing Relations The complaint is about the landlord’s handling of reports of draughts through the floor. This Service has also investigated the … 31 Jul 2024 Partial Maladministration Saffron Housing Trust Limited (202221326) Case 202221326 · Managing Relations The complaint is about the landlord’s handling of: 31 Jul 2024 Partial Maladministration Southern Housing Group Limited (202228600) Case 202228600 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, … 31 Jul 2024 Reasonable Redress Stonewater Limited (202233117) Case 202233117 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs in the property. 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202307291) Case 202307291 · Financial The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202309219) Case 202309219 · Information and data management The complaint is about the landlord’s response to the resident’s request to remove woodchip wallpaper from the living room ceiling. … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202314087) Case 202314087 · Financial The complaint is about the landlord’s handling of the resident’s: Temporary decant. Report of a burst water tank and associated … 31 Jul 2024 Maladministration Together Housing Association Limited (202307129) Case 202307129 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling … 31 Jul 2024 Maladministration Trident Housing Association Limited (202232115) Case 202232115 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint. 31 Jul 2024 Maladministration Wandle Housing Association Limited (202222581) Case 202222581 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202308288) Case 202308288 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports about its contractor’s method and level of contact with the resident … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202340778) Case 202340778 · Estate Management The complaint is about the landlord’s response to: Reports of a smell of sewage in the property. Reports of issues … 31 Jul 2024 Maladministration Your Housing Limited (202313294) Case 202313294 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Associated complaint. 30 Jul 2024 Partial Maladministration A2Dominion Housing Group Limited (202226999) Case 202226999 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: Antisocial behaviour (ASB). Her information request relating to … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202223683) Case 202223683 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould caused by leaks at the … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202311324) Case 202311324 · Estate Management REPORT COMPLAINT 202311324 Clarion Housing Association Limited 30 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jul 2024 Maladministration Jigsaw Homes Group Limited (202320937) Case 202320937 · Old Property Condition categories The complaint is about the landlords handling of the residents reports of toxic smells and gases in her property. 30 Jul 2024 Partial Maladministration Moat Homes Limited (202331887) Case 202331887 · Moving/Buying/Selling Home The complaint is about the landlord’s response to: Issues with the cleaning of the communal bin store. Issues with the … 30 Jul 2024 Partial Maladministration Onward Homes Limited (202335241) Case 202335241 · Managing Relations The complaint is about: the impact of damp and mould issues on the resident’s family’s health. the landlord’s handling of … 30 Jul 2024 Maladministration Orbit Group Limited (202225322) Case 202225322 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint. 30 Jul 2024 Partial Maladministration Places for People Group Limited (202324732) Case 202324732 · Managing Relations The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other repairs … 30 Jul 2024 Partial Maladministration Platform Housing Group Limited (202212978) Case 202212978 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the … 30 Jul 2024 Partial Maladministration Soha Housing Limited (202233236) Case 202233236 · Managing Relations The complaint is about: The landlord's response to the resident’s reports of repairs and request for compensation. The landlord's response … 30 Jul 2024 Maladministration Southway Housing Trust (Manchester) Limited (202203674) Case 202203674 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s … 30 Jul 2024 Maladministration The Riverside Group Limited (202312336) Case 202312336 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: Repairs at the property following the resident’s reports of leaks and drainage … 30 Jul 2024 Maladministration Vivid Housing Limited (202301273) Case 202301273 · Estate Management This complaint is about the landlord’s handling of reports of issues with the communal bin store and pests in the … 30 Jul 2024 Maladministration Wandle Housing Association Limited (202200010) Case 202200010 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for: a kitchen replacement. insulation to the property. repairs … 30 Jul 2024 Maladministration Wandle Housing Association Limited (202303065) Case 202303065 · Managing Relations The complaint is about the landlord’s handling of: a repair to the resident’s boiler. the resident’s complaint. 29 Jul 2024 Partial Maladministration Aster Group Limited (202224551) Case 202224551 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) and hate crime. The resident’s … 29 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202301840) Case 202301840 · Financial The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the … 29 Jul 2024 Maladministration Clarion Housing Association Limited (202336084) Case 202336084 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of electrical faults at her property. The Ombudsman has … 29 Jul 2024 Maladministration Connexus Homes Limited (202303965) Case 202303965 · Estate Management The complaint is about the landlord’s handling of: The removal of Japanese knotweed at the property. The resident’s complaint. 29 Jul 2024 Maladministration Freebridge Community Housing Limited (202230612) Case 202230612 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs and improvements to the resident’s property. 29 Jul 2024 No Maladministration One Housing Group Limited (202307155) Case 202307155 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns regarding: Staff conduct. Emergency repairs and the process to … 29 Jul 2024 Maladministration Places for People Group Limited (202205025) Case 202205025 · Managing Relations The complaint is about the landlord’s handling of: Reports of outstanding repairs. A concern raised about staff conduct. The related …