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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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25 Jan 2022 Reasonable Redress Southwark Council (202017575) Case 202017575 · Old Property Condition migrated-2025 REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 22 Jan 2022 Partial Maladministration Havering Council (202105918) Case 202105918 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 21 Jan 2022 No Maladministration Broxtowe Borough Council (202017004) Case 202017004 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of flooding to his property. 21 Jan 2022 Outside Jurisdiction Canterbury City Council (202116967) Case 202116967 · Moving/Buying/Selling Home The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds. 21 Jan 2022 No Maladministration Crawley Borough Council (202103813) Case 202103813 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards … 21 Jan 2022 Partial Maladministration Newham Council (201913436) Case 201913436 · Managing Relations This complaint is about the landlord’s handling of: the resident’s right to buy application; the resident’s request to meet with … 21 Jan 2022 No Maladministration Taunton Deane Borough Council (202014914) Case 202014914 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks … 20 Jan 2022 Partial Maladministration Wandsworth Council (202004657) Case 202004657 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including to address damp … 18 Jan 2022 No Maladministration Bolsover District Council (202001223) Case 202001223 · Health and Safety (inc. building safety) The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen … 18 Jan 2022 Partial Maladministration Wandsworth Council (202110642) Case 202110642 · Financial The complaint is about the landlord’s response to the resident’s concerns about: 17 Jan 2022 Maladministration Barking and Dagenham Council (201900890) Case 201900890 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman … 17 Jan 2022 No Maladministration Charnwood Borough Council (202014424) Case 202014424 · Financial The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was … 14 Jan 2022 Reasonable Redress Birmingham City Council (202104416) Case 202104416 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property … 14 Jan 2022 Outside Jurisdiction Birmingham City Council (202106816) Case 202106816 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased … 14 Jan 2022 No Maladministration Wandsworth Council (202015540) Case 202015540 · Financial The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water … 13 Jan 2022 Partial Maladministration Brent Council (202003321) Case 202003321 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and the subsequent … 13 Jan 2022 Partial Maladministration Southwark Council (202111233) Case 202111233 · Financial The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling … 12 Jan 2022 Partial Maladministration Lambeth Council (202101978) Case 202101978 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould issues. The landlord’s failure to … 10 Jan 2022 Partial Maladministration Dudley Metropolitan Borough Council (202008452) Case 202008452 · Financial This complaint is about: 10 Jan 2022 Outside Jurisdiction Lambeth Council (202008325) Case 202008325 · Financial The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges … 8 Jan 2022 Partial Maladministration Lambeth Council (202100331) Case 202100331 · Managing Relations REPORT COMPLAINT 202100331 Lambeth Council 8 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 7 Jan 2022 Reasonable Redress Basildon Borough Council (202108992) Case 202108992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property. 7 Jan 2022 Outside Jurisdiction Lewes District Council (202107034) Case 202107034 · Financial The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property … 4 Jan 2022 Outside Jurisdiction Doncaster Metropolitan Borough Council (202010560) Case 202010560 · Old Property Condition migrated-2025 The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. … 4 Jan 2022 Maladministration Hammersmith and Fulham Council (202010278) Case 202010278 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a flood at the resident’s property. 4 Jan 2022 No Maladministration Leeds City Council (202006116) Case 202006116 · ASB/Abuse/Nuisance The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 … 4 Jan 2022 Maladministration Leicester City Council (202010537) Case 202010537 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living … 4 Jan 2022 No Maladministration St Albans City and District Council (202103381) Case 202103381 · Occupancy Rights The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property. 4 Jan 2022 Maladministration Westminster City Council (202106768) Case 202106768 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property. 30 Dec 2021 No Maladministration Birmingham City Council (202105757) Case 202105757 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident. 30 Dec 2021 Outside Jurisdiction Canterbury City Council (202102194) Case 202102194 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property. 30 Dec 2021 Outside Jurisdiction Leeds City Council (202109840) Case 202109840 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue … 29 Dec 2021 No Maladministration Hammersmith and Fulham Council (202108074) Case 202108074 · Health and Safety (inc. building safety) The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of … 29 Dec 2021 Partial Maladministration Hounslow Council (202106793) Case 202106793 · Estate Management The complaint concerns: The landlord’s decision to remove plants from the resident’s balcony. The formal complaint into the matter. 29 Dec 2021 Partial Maladministration North Kesteven District Council (202102564) Case 202102564 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to grant permission for adaptations at the property, specifically, an extension. The … 29 Dec 2021 Maladministration Southwark Council (202109904) Case 202109904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property. 28 Dec 2021 Maladministration Haringey Council (202101167) Case 202101167 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 28 Dec 2021 No Maladministration North West Leicestershire District Council (202006039) Case 202006039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property. 23 Dec 2021 No Maladministration Harlow District Council (202100139) Case 202100139 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block … 23 Dec 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202011133) Case 202011133 · Managing Relations This complaint is about: 22 Dec 2021 Partial Maladministration Camden Council (202006556) Case 202006556 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The … 22 Dec 2021 Partial Maladministration Wokingham Borough Council (202102033) Case 202102033 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Dec 2021 Outside Jurisdiction Dudley Metropolitan Borough Council (202102362) Case 202102362 · Moving/Buying/Selling Home The complaint is about the local authority’s decision not to grant the resident the right to buy. 21 Dec 2021 Maladministration North Tyneside Council (202009313) Case 202009313 · Health and Safety (inc. building safety) The complaint is about the resident’s Gas Safety inspection on 2 April 2020. 21 Dec 2021 No Maladministration Portsmouth City Council (202008105) Case 202008105 · Financial The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within … 20 Dec 2021 Partial Maladministration Brentwood Borough Council (202016001) Case 202016001 · Managing Relations REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Dec 2021 Reasonable Redress Bristol City Council (202101013) Case 202101013 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that … 20 Dec 2021 No Maladministration Southwark Council (202014353) Case 202014353 · Estate Management The complaint is regarding the landlord’s decision to remove a fence erected by the resident. 20 Dec 2021 No Maladministration Thurrock Council (202101890) Case 202101890 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to … 17 Dec 2021 Maladministration Birmingham City Council (202013786) Case 202013786 · Local Authority / ALMO or TMO The resident has complained about the landlord’s handling of repairs to her property.