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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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20 Aug 2024 Maladministration Stonewater Limited (202312190) Case 202312190 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 20 Aug 2024 No Maladministration The Guinness Partnership Limited (202200391) Case 202200391 · Financial The complaint is about: The increase in the resident’s rent and service charges. The landlord’s response to the resident’s request … 19 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307339) Case 202307339 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s … 19 Aug 2024 Partial Maladministration Gentoo Group Limited (202228261) Case 202228261 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding shrubs planted in her front garden and its … 19 Aug 2024 Maladministration Longhurst Group Limited (202335462) Case 202335462 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of … 19 Aug 2024 Partial Maladministration Stonewater Limited (202323751) Case 202323751 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The … 19 Aug 2024 Mediation Stonewater Limited (202329558) Case 202329558 · Managing Relations REPORT COMPLAINT 202329558 Stonewater Limited 19 August 2024 Our approach Under our early resolution process, the Ombudsman works with the … 19 Aug 2024 Maladministration The Riverside Group Limited (202317333) Case 202317333 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 16 Aug 2024 Maladministration Accent Housing Limited (202315788) Case 202315788 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of concerns about the grounds maintenance. 16 Aug 2024 Partial Maladministration Broadacres Housing Association Limited (202310178) Case 202310178 · Estate Management The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to … 16 Aug 2024 Maladministration Home Group Limited (202301937) Case 202301937 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. … 16 Aug 2024 Partial Maladministration Longhurst Group Limited (202232306) Case 202232306 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a repair to the hot water system. Transfer … 16 Aug 2024 Maladministration Midland Heart Limited (202338142) Case 202338142 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: leaks, damp and mould damage to personal items … 15 Aug 2024 Maladministration B3 Living Limited (202307898) Case 202307898 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling. 15 Aug 2024 Maladministration Bromford Housing Group Limited (202328975) Case 202328975 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 15 Aug 2024 Partial Maladministration East Midlands Housing Group Limited (202223368) Case 202223368 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing and replacing the gas boiler. … 15 Aug 2024 Maladministration Flagship Housing Group Limited (202305024) Case 202305024 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request … 15 Aug 2024 No Maladministration Gentoo Group Limited (202307173) Case 202307173 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reported concerns about his new kitchen flooring. 15 Aug 2024 Partial Maladministration Hightown Housing Association Limited (202400264) Case 202400264 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including noise nuisance and the … 15 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202226196) Case 202226196 · Managing Relations REPORT COMPLAINT 202226196 Hyde Housing Association Limited 15 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202331739) Case 202331739 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concern that she should not have been moved to a … 15 Aug 2024 No Maladministration Salix Homes Limited (202227764) Case 202227764 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour regarding their neighbour and their dog. … 15 Aug 2024 No Maladministration Silva Homes Limited (202300360) Case 202300360 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to reports of disrepair including damp, mould and asbestos at property A, and … 15 Aug 2024 Maladministration Stonewater Limited (202229688) Case 202229688 · Managing Relations The resident’s complaint is about the landlord’s: Response to reports of rats in their kitchen; Handling of the associated complaint. 15 Aug 2024 Reasonable Redress The Guinness Partnership Limited (202224892) Case 202224892 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of heating repairs. Associated complaint. 15 Aug 2024 Maladministration The Guinness Partnership Limited (202302753) Case 202302753 · Financial The complaint is about the landlord’s handling of: The administration of the resident’s service charge account, quality of services and … 15 Aug 2024 Maladministration Yorkshire Housing Limited (202307987) Case 202307987 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to build an outbuilding in the garden of her … 14 Aug 2024 Maladministration Jigsaw Homes Group Limited (202206853) Case 202206853 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 14 Aug 2024 Partial Maladministration Magna Housing Limited (202315970) Case 202315970 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB). Response to reports of damp and mould … 13 Aug 2024 Maladministration Clarion Housing Association Limited (202308878) Case 202308878 · Occupancy Rights The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter. 13 Aug 2024 Maladministration Incommunities Limited (202306598) Case 202306598 · Estate Management The complaint is about the landlord’s handling of the resident reports of overgrown trees in the garden. 13 Aug 2024 Maladministration Ongo Homes Limited (202305459) Case 202305459 · Managing Relations The complaint is about the landlord’s handling of reports of recurring issues with blocked drains. The Ombudsman has also investigated … 9 Aug 2024 Partial Maladministration Hexagon Housing Association Limited (202014900) Case 202014900 · Estate Management The complaint is about the landlord’s: Handling of a roof leak at the resident’s property. Provision of grounds maintenance which … 9 Aug 2024 Partial Maladministration Orbit Group Limited (202202980) Case 202202980 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the property. … 9 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202333329) Case 202333329 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for … 9 Aug 2024 Partial Maladministration Stonewater Limited (202305355) Case 202305355 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about the standards of grounds maintenance. Complaint handling. 8 Aug 2024 Maladministration East Midlands Housing Group Limited (202332522) Case 202332522 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism … 8 Aug 2024 Partial Maladministration ForHousing Limited (202227888) Case 202227888 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB), including noise nuisance and threatening behaviour by … 6 Aug 2024 Maladministration Nottingham City Homes Limited (202316662) Case 202316662 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an … 6 Aug 2024 Maladministration Your Housing Limited (202224204) Case 202224204 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of his reports of antisocial behaviour (ASB). 2 Aug 2024 Maladministration Eastlight Community Homes Limited (202337462) Case 202337462 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s associated complaint. 2 Aug 2024 Partial Maladministration Platform Housing Group Limited (202304401) Case 202304401 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated repairs. Request to … 1 Aug 2024 Maladministration Richmond Housing Partnership Limited (202316842) Case 202316842 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports about insecure communal doors. Request for the landlord to … 31 Jul 2024 Maladministration A2Dominion Housing Group Limited (202323266) Case 202323266 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent pest issues. The … 31 Jul 2024 Maladministration Abri Group Limited (202230717) Case 202230717 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent low water pressure in … 31 Jul 2024 Maladministration Abri Group Limited (202309963) Case 202309963 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Jul 2024 Outside Jurisdiction Aspire Housing Limited (202323850) Case 202323850 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs within the property. 31 Jul 2024 Partial Maladministration Bromford Housing Group Limited (202318624) Case 202318624 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s complaints about: Repairs to her kitchen. Repairs to her bathroom. … 31 Jul 2024 Maladministration Clarion Housing Association Limited (202308660) Case 202308660 · Managing Relations The complaint is about the landlord’s handling of: The residents request to be rehoused. The complaint. 31 Jul 2024 Maladministration Clarion Housing Association Limited (202334682) Case 202334682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings …