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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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11 Feb 2022 Partial Maladministration Hammersmith and Fulham Council (202102300) Case 202102300 · Managing Relations The complaint concerns the landlord’s handling of: repairs to the bathroom window of the property. The associated formal complaint into … 11 Feb 2022 Partial Maladministration Lambeth Council (202013698) Case 202013698 · Estate Management The complaint is about: the landlord’s response to the resident’s reports of drainage issues. the landlord’s response to the resident’s … 10 Feb 2022 Maladministration Hammersmith and Fulham Council (202101891) Case 202101891 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a door and window repair. 10 Feb 2022 Reasonable Redress Kingston upon Thames Council (202012378) Case 202012378 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, … 10 Feb 2022 No Maladministration York City Council (202105890) Case 202105890 · Estate Management The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the … 9 Feb 2022 Maladministration Birmingham City Council (202014399) Case 202014399 · Health and Safety (inc. building safety) The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint … 9 Feb 2022 Partial Maladministration Camden Council (201909199) Case 201909199 · Health and Safety (inc. building safety) The complaint is about: emergency signage, ducting and lighting installed by the landlord in communal areas of the building. the … 9 Feb 2022 Outside Jurisdiction Croydon Council (202011528) Case 202011528 · Financial The complaint concerns the landlord’s response to damages caused to the property following repairs. 9 Feb 2022 Outside Jurisdiction East Riding of Yorkshire Council (202105260) Case 202105260 · Old Property Condition migrated-2025 The complaint concerns a request for compensation following an insurance claim in 2019. 9 Feb 2022 Maladministration Epping Forest District Council (202103103) Case 202103103 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's reports of noise disturbance. 9 Feb 2022 Maladministration Southwark Council (202111896) Case 202111896 · Estate Management The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the … 8 Feb 2022 Outside Jurisdiction Birmingham City Council (202111870) Case 202111870 · ASB/Abuse/Nuisance The complaint concerns reports that a neighbouring tenant is committing fraud. 8 Feb 2022 Maladministration Haringey Council (201914247) Case 201914247 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation … 8 Feb 2022 Outside Jurisdiction Wolverhampton City Council (202106938) Case 202106938 · Managing Relations The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation … 4 Feb 2022 Outside Jurisdiction East Riding of Yorkshire Council (202115073) Case 202115073 · Managing Relations The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory … 4 Feb 2022 Maladministration Newham Council (202017405) Case 202017405 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 3 Feb 2022 Partial Maladministration Birmingham City Council (202114525) Case 202114525 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a replacement kitchen. A woodlice infestation. The resident’s … 3 Feb 2022 No Maladministration Gosport Borough Council (202017234) Case 202017234 · Managing Relations The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death. 3 Feb 2022 Partial Maladministration Haringey Council (202100265) Case 202100265 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s: Report of repairs at her property in August 2020. Request … 3 Feb 2022 Partial Maladministration Leeds City Council (202115815) Case 202115815 · Estate Management The complaint is about: The landlords handling of works to cut back overgrown vegetation encroaching on the resident’s garden. The … 3 Feb 2022 Outside Jurisdiction Southwark Council (202016835) Case 202016835 · Moving/Buying/Selling Home The complaint concerns the landlord’s response to reports of: 2 Feb 2022 Partial Maladministration Camden Council (202016856) Case 202016856 · ASB/Abuse/Nuisance This complaint is about: 1 Feb 2022 Outside Jurisdiction Birmingham City Council (202007866) Case 202007866 · Financial The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator … 1 Feb 2022 Outside Jurisdiction Harrow Council (202113373) Case 202113373 · Financial The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident … 1 Feb 2022 Outside Jurisdiction Kingston upon Thames Council (202112834) Case 202112834 · Health and Safety (inc. building safety) The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, … 1 Feb 2022 No Maladministration Leicester City Council (202016164) Case 202016164 · ASB/Abuse/Nuisance The complaint concerns the landlord's response to reports of: rubbish being left in communal areas and fly tipping. a mice … 1 Feb 2022 Outside Jurisdiction Westminster City Council (202101810) Case 202101810 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of a management transfer. 31 Jan 2022 Maladministration East Devon District Council (202100382) Case 202100382 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. … 31 Jan 2022 Partial Maladministration Hackney Council (202013813) Case 202013813 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: damp and mould in June 2019. damp and … 31 Jan 2022 Partial Maladministration Hammersmith and Fulham Council (202114536) Case 202114536 · Managing Relations The complaint is about: The landlord’s response to repairs to the windows – specifically the quality of works and delays … 31 Jan 2022 Maladministration Kirklees Council (202009737) Case 202009737 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints … 31 Jan 2022 Maladministration Leeds City Council (202014700) Case 202014700 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jan 2022 No Maladministration South Holland District Council (201914962) Case 201914962 · Financial The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service … 31 Jan 2022 No Maladministration Southwark Council (202100422) Case 202100422 · Managing Relations The resident complains about the landlord’s handling of his reports about the conduct of a member of staff. 28 Jan 2022 Outside Jurisdiction Barking and Dagenham Council (202108003) Case 202108003 · Old Property Condition migrated-2025 The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when … 28 Jan 2022 No Maladministration Camden Council (202010798) Case 202010798 · Moving/Buying/Selling Home The complaint is about: The resident’s concerns that the landlord breached its housing allocations scheme. The landlord’s decision not to … 28 Jan 2022 Partial Maladministration Newcastle City Council (202109620) Case 202109620 · Managing Relations The complaint refers to the landlord’s handling of: Repairs to unblock the resident’s bath pipe. The associated complaint. 28 Jan 2022 No Maladministration Newham Council (202012229) Case 202012229 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour. 28 Jan 2022 Maladministration Wandsworth Council (202102367) Case 202102367 · Moving/Buying/Selling Home The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the … 27 Jan 2022 No Maladministration Bournemouth Borough Council (202017558) Case 202017558 · ASB/Abuse/Nuisance The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding … 27 Jan 2022 No Maladministration Camden Council (202009609) Case 202009609 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The quality of the … 27 Jan 2022 Maladministration Hammersmith and Fulham Council (202102637) Case 202102637 · Old Property Condition migrated-2025 The complaint is about the response to leaks into the property. 27 Jan 2022 Maladministration Haringey Council (202101286) Case 202101286 · Old Property Condition migrated-2025 REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 27 Jan 2022 Outside Jurisdiction Haringey Council (202107358) Case 202107358 · Moving/Buying/Selling Home The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was … 27 Jan 2022 Maladministration Islington Council (202011018) Case 202011018 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling … 27 Jan 2022 Reasonable Redress Leeds City Council (202105929) Case 202105929 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 26 Jan 2022 Maladministration Arun District Council (201805246) Case 201805246 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling. 26 Jan 2022 No Maladministration Great Yarmouth Borough Council (202103099) Case 202103099 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas … 25 Jan 2022 Outside Jurisdiction Haringey Council (202008836) Case 202008836 · Estate Management The complaint concerns the council’s decision to build on land which the resident used for car parking. 25 Jan 2022 Partial Maladministration Havering Council (201909000) Case 201909000 · Financial The complaint is about the landlord’s response to the resident about: Repairs reports for a communal kitchen stack pipe in …