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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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29 Aug 2024 Maladministration Wandle Housing Association Limited (202346420) Case 202346420 · Old Complaints Handling categories This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered … 29 Aug 2024 Maladministration Yorkshire Housing Limited (202311594) Case 202311594 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the complaint. 28 Aug 2024 Partial Maladministration Home Group Limited (202310296) Case 202310296 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs following a fire in 2019. Reports … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202303045) Case 202303045 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202317272) Case 202317272 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s … 28 Aug 2024 Outside Jurisdiction LiveWest Homes Limited (202322562) Case 202322562 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 Aug 2024 Partial Maladministration Stonewater Limited (202334622) Case 202334622 · Financial The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered … 28 Aug 2024 Partial Maladministration The Riverside Group Limited (202212964) Case 202212964 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the … 27 Aug 2024 Partial Maladministration Home Group Limited (202303198) Case 202303198 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her upstairs neighbour. The … 27 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202318965) Case 202318965 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in … 27 Aug 2024 Partial Maladministration NSAH (Alliance Homes) Limited (202225541) Case 202225541 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s report of a defective hot tap in the bathroom and … 27 Aug 2024 Mediation One Vision Housing Limited (202320175) Case 202320175 · Old Property Condition migrated-2025 REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works … 27 Aug 2024 Reasonable Redress Onward Homes Limited (202305336) Case 202305336 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property. 27 Aug 2024 Partial Maladministration Richmond Housing Partnership Limited (202226591) Case 202226591 · Managing Relations The complaint is regarding the lift at the resident’s property being out of service and the landlord’s response to his … 27 Aug 2024 Maladministration The Guinness Partnership Limited (202233414) Case 202233414 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio … 27 Aug 2024 No Maladministration Torus62 Limited (202003450) Case 202003450 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of garden overgrowth from a rear adjoining property. 27 Aug 2024 Maladministration Vivid Housing Limited (202209946) Case 202209946 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 23 Aug 2024 Maladministration Bromford Housing Group Limited (202342434) Case 202342434 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s antisocial behaviour and noise nuisance reports. 23 Aug 2024 No Maladministration Clarion Housing Association Limited (202213014) Case 202213014 · Old Complaints Handling categories The complaint is about: The landlords handling of the defects to the residents property. The landlords handling of the defects … 23 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307103) Case 202307103 · Financial The complaint is about the landlord’s response to the resident’s concerns about the: Level of service charges for the inspection … 23 Aug 2024 No Maladministration ForHousing Limited (202316878) Case 202316878 · Managing Relations This complaint is about: The landlord’s handling of multiple repairs in the resident’s home. The level of communication and support … 23 Aug 2024 Partial Maladministration LiveWest Homes Limited (202307061) Case 202307061 · Managing Relations The complaint is about the landlord’s handling of persistent leaks into the resident’s flat from the roof and upper balcony … 23 Aug 2024 Maladministration Longhurst Group Limited (202308524) Case 202308524 · Managing Relations REPORT COMPLAINT 202308524 Longhurst Group Limited 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Aug 2024 No Maladministration Raven Housing Trust Limited (202334801) Case 202334801 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour prior to October 2023. Antisocial behaviour … 23 Aug 2024 Maladministration Together Housing Association Limited (202327540) Case 202327540 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Handling of the request for … 23 Aug 2024 No Maladministration Torus62 Limited (202214715) Case 202214715 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a theft from his property. 23 Aug 2024 Partial Maladministration Unity Housing Association Limited (202308746) Case 202308746 · Old Complaints Handling categories The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also … 22 Aug 2024 Maladministration Cyron Housing Co-operative Limited (202218048) Case 202218048 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports concerning the cleaning of a communal area. Associated formal … 22 Aug 2024 Maladministration Hyde Housing Association Limited (202335754) Case 202335754 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of … 22 Aug 2024 Partial Maladministration Orbit Group Limited (202316906) Case 202316906 · Financial This complaint is about: Delays in repairs to the resident’s property following a fire, and the length of time the … 22 Aug 2024 Maladministration Orbit Group Limited (202324425) Case 202324425 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202223017) Case 202223017 · Estate Management The complaint is about the landlord’s handling of: Repairs to the property. The removal of rubble from the garden. The … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202314012) Case 202314012 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. Repairs to the … 22 Aug 2024 Partial Maladministration Salix Homes Limited (202230622) Case 202230622 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for compensation. The resident’s request to move. 22 Aug 2024 Maladministration The Guinness Partnership Limited (202114051) Case 202114051 · Old Complaints Handling categories The complaint is about the landlord’s: Response to reports of drainage issues. Response to repairs to the bathroom flooring and … 22 Aug 2024 Partial Maladministration Your Housing Limited (202317744) Case 202317744 · Financial The complaint is about: The level of the service charge and the quality of the communal services paid for through … 21 Aug 2024 Maladministration Abri Group Limited (202322589) Case 202322589 · Managing Relations The complaint is about the landlord’s handling of the resident’s query about when her windows would be replaced. This Service … 21 Aug 2024 Partial Maladministration Acis Group Limited (202303357) Case 202303357 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of garden fence repairs; reports of kitchen floor repairs; … 21 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202302704) Case 202302704 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of window defects. Response to the resident’s reports of noise from building works. … 21 Aug 2024 Reasonable Redress Connexus Homes Limited (202324193) Case 202324193 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of excess cold, poor insulation, draughty windows and doors, … 21 Aug 2024 Maladministration Hexagon Housing Association Limited (202309596) Case 202309596 · Managing Relations The complaint is about the landlord’s handling of: The payment of compensation for delayed shower repairs. The resident’s formal complaint. 21 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202329273) Case 202329273 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to … 21 Aug 2024 Maladministration Longhurst Group Limited (202304372) Case 202304372 · Managing Relations The complaint is about the landlord’s handling of the repairs to the resident’s kitchen floor. The Ombudsman has also investigated … 21 Aug 2024 Partial Maladministration Muir Group Housing Association Limited (202311425) Case 202311425 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request … 21 Aug 2024 Maladministration Paragon Asra Housing Limited (202315453) Case 202315453 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 21 Aug 2024 Maladministration Regenda Limited (202339792) Case 202339792 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handing of the resident’s reports of anti-social behaviour from a neighbour. Complaint handling. 21 Aug 2024 Maladministration Richmond Housing Partnership Limited (202312796) Case 202312796 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB). 21 Aug 2024 Maladministration Southway Housing Trust (Manchester) Limited (202210234) Case 202210234 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about rights of access over shared pathways and the … 20 Aug 2024 Maladministration Affordable Housing Communities Limited (202334805) Case 202334805 · Managing Relations The complaint is about the way the landlord handled the residents’: Request for it to buy back shares in their … 20 Aug 2024 Partial Maladministration Regenda Limited (202339912) Case 202339912 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s requests for updates regarding repairs. Reports of a leak into …