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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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14 Mar 2022 Maladministration Birmingham City Council (202117144) Case 202117144 · Estate Management The complaint is about the landlord’s response to the resident’s query about window cleaning. 11 Mar 2022 No Maladministration Camden Council (202106518) Case 202106518 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to … 11 Mar 2022 No Maladministration Dudley Metropolitan Borough Council (202118269) Case 202118269 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden. 11 Mar 2022 Maladministration Lambeth Council (202101047) Case 202101047 · ASB/Abuse/Nuisance The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping. 11 Mar 2022 Partial Maladministration Southwark Council (202103844) Case 202103844 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint. 10 Mar 2022 No Maladministration Kingston upon Thames Council (202104408) Case 202104408 · Financial The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a … 10 Mar 2022 No Maladministration Leeds City Council (202101194) Case 202101194 · ASB/Abuse/Nuisance REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Mar 2022 Outside Jurisdiction Barnet Council (202105043) Case 202105043 · Occupancy Rights The complaint concerns whether the resident is entitled to use of a shed. 7 Mar 2022 Outside Jurisdiction Brent Council (202121014) Case 202121014 · Occupancy Rights The complaint concerns the landlord’s repairing obligations under the tenancy agreement. 7 Mar 2022 Maladministration East Devon District Council (202114420) Case 202114420 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the … 7 Mar 2022 Outside Jurisdiction Haringey Council (202124996) Case 202124996 · Moving/Buying/Selling Home The complaint concerns the Council’s assessment of the resident’s housing application. 7 Mar 2022 Maladministration Stoke-on-Trent City Council (202015689) Case 202015689 · Managing Relations This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and … 5 Mar 2022 No Maladministration Wiltshire Council (202106981) Case 202106981 · Financial The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the … 3 Mar 2022 Maladministration Haringey Council (202102332) Case 202102332 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property. 3 Mar 2022 Partial Maladministration Haringey Council (202117782) Case 202117782 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about fire safety works at her property. The landlord’s … 3 Mar 2022 Maladministration Islington Council (202104771) Case 202104771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property. 3 Mar 2022 No Maladministration Tower Hamlets Council (202100772) Case 202100772 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the … 3 Mar 2022 No Maladministration Waltham Forest Council (202010446) Case 202010446 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The … 2 Mar 2022 Outside Jurisdiction Lambeth Council (202119553) Case 202119553 · Financial The complaint concerns the level of service charges incurred following a boiler installation. 28 Feb 2022 Partial Maladministration Hackney Council (202102440) Case 202102440 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for redecoration following a leak into her property. … 28 Feb 2022 Reasonable Redress Lambeth Council (202115655) Case 202115655 · Financial The complaint is about the landlord’s handling of the resident’s water bill. 28 Feb 2022 Maladministration Leeds City Council (202111771) Case 202111771 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property. 28 Feb 2022 No Maladministration Newham Council (202014692) Case 202014692 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Feb 2022 Reasonable Redress Somerset West and Taunton Council (202109103) Case 202109103 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour. 28 Feb 2022 No Maladministration Southampton City Council (201915276) Case 201915276 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. … 24 Feb 2022 Maladministration Birmingham City Council (202103998) Case 202103998 · Financial The complaint is about the landlord’s response to the resident’s reports of missing doors in his property. 24 Feb 2022 No Maladministration Tower Hamlets Council (202102768) Case 202102768 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in his property. 23 Feb 2022 Partial Maladministration Adur District Council (201907325) Case 201907325 · ASB/Abuse/Nuisance The complaint is about the landlords handling of: The resident’s reports concerning anti-social behaviour. The installation of soundproofing. The Ombudsman … 23 Feb 2022 Partial Maladministration Croydon Council (202006659) Case 202006659 · Financial This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns around the condition … 23 Feb 2022 No Maladministration Southwark Council (202008800) Case 202008800 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (“ASB”) by her neighbour. 22 Feb 2022 Reasonable Redress Islington Council (202107231) Case 202107231 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the residents’ repair request following a leak into their wet room. 22 Feb 2022 Partial Maladministration Nuneaton and Bedworth Borough Council (202011526) Case 202011526 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage … 22 Feb 2022 Reasonable Redress Westminster City Council (202109512) Case 202109512 · ASB/Abuse/Nuisance The complaint is about: The actions of the local authority’s environmental health department in response to the resident’s reports of … 21 Feb 2022 Maladministration Camden Council (202007497) Case 202007497 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s … 21 Feb 2022 No Maladministration Harlow District Council (202006770) Case 202006770 · Estate Management REPORT COMPLAINT 202006770 Harlow District Council 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Feb 2022 Partial Maladministration Kirklees Council (202006481) Case 202006481 · Managing Relations The complaint concerns the landlord’s: response to the resident’s reports of an operative causing damage to her property. response to … 21 Feb 2022 Maladministration Southwark Council (202006396) Case 202006396 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property. 21 Feb 2022 Maladministration Thanet District Council (202100615) Case 202100615 · Old Property Condition migrated-2025 The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack … 21 Feb 2022 No Maladministration Wolverhampton City Council (202112929) Case 202112929 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to her shed, and her subsequent complaint. 18 Feb 2022 Maladministration Birmingham City Council (202015944) Case 202015944 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold … 18 Feb 2022 Reasonable Redress Newcastle City Council (202010082) Case 202010082 · Managing Relations The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property. 18 Feb 2022 Maladministration North Kesteven District Council (202008668) Case 202008668 · Estate Management The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her … 17 Feb 2022 Maladministration Birmingham City Council (202102644) Case 202102644 · Managing Relations REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Feb 2022 Partial Maladministration Hackney Council (202100876) Case 202100876 · Financial The complaint is about: The landlord’s response to the resident’s queries about service charges for the financial year 2019/20, including … 17 Feb 2022 No Maladministration Runnymede Borough Council (202107057) Case 202107057 · Moving/Buying/Selling Home The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s … 17 Feb 2022 Partial Maladministration Southwark Council (202016039) Case 202016039 · Financial This complaint is about: The landlord’s handling of the resident’s reports of two roof leaks at the building; The landlord’s … 17 Feb 2022 No Maladministration Swindon Borough Council (202108577) Case 202108577 · Managing Relations The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing … 16 Feb 2022 Maladministration Birmingham City Council (202016076) Case 202016076 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 16 Feb 2022 No Maladministration Wandsworth Council (202004707) Case 202004707 · Estate Management The complaint is about the landlord’s response to: Repairs to communal lighting. The payment of service charge for electricity. 14 Feb 2022 Maladministration Birmingham City Council (202106300) Case 202106300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property.