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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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31 Mar 2022 Partial Maladministration Cannock Chase District Council (202109327) Case 202109327 · Financial The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident … 31 Mar 2022 Maladministration Ealing Council (202005837) Case 202005837 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. … 31 Mar 2022 Partial Maladministration East Riding of Yorkshire Council (202013275) Case 202013275 · Financial The complaints are about the landlord’s response to the resident’s concerns: About the process it followed when changing rent collection … 31 Mar 2022 Maladministration Hackney Council (202104301) Case 202104301 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property. 31 Mar 2022 Partial Maladministration Islington Council (202100013) Case 202100013 · Estate Management The resident is complaining about: The landlord’s response to his reports of scaffolding being erected outside and causing damage to … 31 Mar 2022 No Maladministration Kirklees Council (202004093) Case 202004093 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB). 31 Mar 2022 No Maladministration North Northamptonshire Council (202013832) Case 202013832 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property. 31 Mar 2022 No Maladministration Nottingham City Council (202101446) Case 202101446 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to … 31 Mar 2022 Outside Jurisdiction Southwark Council (201901217) Case 201901217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their … 31 Mar 2022 Reasonable Redress Westminster City Council (202115189) Case 202115189 · Estate Management The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property … 30 Mar 2022 Partial Maladministration Kingston upon Hull City Council (202105495) Case 202105495 · Health and Safety (inc. building safety) REPORT COMPLAINT 202105495 Kingston upon Hull City Council 30 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 30 Mar 2022 Maladministration South Tyneside Council (202112662) Case 202112662 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint. 29 Mar 2022 Reasonable Redress Barking and Dagenham Council (202115176) Case 202115176 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an outward facing back door. 29 Mar 2022 Maladministration Birmingham City Council (202011666) Case 202011666 · Managing Relations The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation … 29 Mar 2022 Partial Maladministration Haringey London Borough Council (202112349) Case 202112349 · Managing Relations The complaint is about: The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s … 29 Mar 2022 Maladministration Leeds City Council (202101525) Case 202101525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property. 29 Mar 2022 Maladministration Southwark Council (202109861) Case 202109861 · Managing Relations This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal … 29 Mar 2022 Outside Jurisdiction Southwark Council (202111092) Case 202111092 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling … 29 Mar 2022 Maladministration Wealden District Council (202016254) Case 202016254 · Estate Management The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling. 29 Mar 2022 Outside Jurisdiction Wealden District Council (202108306) Case 202108306 · Financial The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between … 28 Mar 2022 Maladministration Hammersmith and Fulham Council (202114715) Case 202114715 · Managing Relations The complaint is about the response to the resident’s reports of blockages to her sinks and bath. The Ombudsman has … 28 Mar 2022 Maladministration Harrow Council (202007622) Case 202007622 · Health and Safety (inc. building safety) The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; … 28 Mar 2022 No Maladministration North Tyneside Council (202000830) Case 202000830 · ASB/Abuse/Nuisance REPORT COMPLAINT 202000830 North Tyneside Council 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2022 Maladministration Swindon Borough Council (202119090) Case 202119090 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the … 28 Mar 2022 No Maladministration Waltham Forest Council (202111705) Case 202111705 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s noise reports. 28 Mar 2022 Reasonable Redress Westminster City Council (202009730) Case 202009730 · Old Property Condition migrated-2025 The complaint is about the condition of the property. 28 Mar 2022 Partial Maladministration Westminster City Council (202103767) Case 202103767 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of damage caused by its contractors. reports of inadequate … 25 Mar 2022 No Maladministration South Cambridgeshire District Council (202107370) Case 202107370 · Managing Relations The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. … 24 Mar 2022 Maladministration Birmingham City Council (202106713) Case 202106713 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair work to address a mouse infestation in the resident’s property. 23 Mar 2022 Maladministration Leeds City Council (202013938) Case 202013938 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property. 23 Mar 2022 Maladministration Leicester City Council (202106737) Case 202106737 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of … 22 Mar 2022 No Maladministration Greenwich Council (202109482) Case 202109482 · Financial The complaint is about the landlord’s decision to charge rent for the property up until August 2020. 21 Mar 2022 Maladministration Hammersmith and Fulham Council (202104254) Case 202104254 · Managing Relations The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint … 21 Mar 2022 Maladministration Haringey Council (201909345) Case 201909345 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the … 21 Mar 2022 No Maladministration Runnymede Borough Council (202102366) Case 202102366 · Old Property Condition migrated-2025 This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property. 18 Mar 2022 Maladministration Birmingham City Council (202011501) Case 202011501 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the … 18 Mar 2022 Maladministration Birmingham City Council (202107243) Case 202107243 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. … 18 Mar 2022 No Maladministration Bristol City Council (202101833) Case 202101833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour. 18 Mar 2022 Reasonable Redress Islington Council (202105550) Case 202105550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise disturbance and anti-social behaviour. 18 Mar 2022 Outside Jurisdiction Leeds City Council (202101237) Case 202101237 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour 17 Mar 2022 Outside Jurisdiction Sheffield City Council (202123141) Case 202123141 · ASB/Abuse/Nuisance The complaint concerns the Council’s assessment of the resident’s application to be re-housed. 16 Mar 2022 Partial Maladministration Westminster City Council (201916034) Case 201916034 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti … 15 Mar 2022 Maladministration Birmingham City Council (202109631) Case 202109631 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also … 15 Mar 2022 Partial Maladministration Brent Council (202008458) Case 202008458 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) by her neighbours. The resident's … 15 Mar 2022 Mediation Hackney Council (202008118) Case 202008118 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property. 15 Mar 2022 No Maladministration Hackney Council (202103426) Case 202103426 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of noise transference from another property. 15 Mar 2022 No Maladministration Nuneaton and Bedworth Borough Council (202114352) Case 202114352 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance. 15 Mar 2022 Partial Maladministration South Holland District Council (202104237) Case 202104237 · Managing Relations REPORT COMPLAINT 202104237 South Holland District Council 15 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Mar 2022 Outside Jurisdiction Southwark Council (202103972) Case 202103972 · Old Property Condition migrated-2025 The complaint is about a pest infestation at the leaseholder’s property. 15 Mar 2022 Partial Maladministration Westminster City Council (202100951) Case 202100951 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the …