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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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28 Apr 2022 No Maladministration Southampton City Council (202113005) Case 202113005 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to reimburse the resident for the cost of a shower seat he … 28 Apr 2022 Maladministration Waltham Forest Council (202118210) Case 202118210 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 27 Apr 2022 Maladministration Basildon Borough Council (202010721) Case 202010721 · Old Property Condition migrated-2025 The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020. 27 Apr 2022 Reasonable Redress Westminster City Council (202106914) Case 202106914 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of … 27 Apr 2022 Reasonable Redress Westminster City Council (202118080) Case 202118080 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of repairs to the resident’s garden gate. The conduct of the landlord’s staff. 26 Apr 2022 No Maladministration Gateshead Metropolitan Borough Council (202004688) Case 202004688 · ASB/Abuse/Nuisance The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its … 25 Apr 2022 Maladministration Epping Forest District Council (202014140) Case 202014140 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling … 25 Apr 2022 Reasonable Redress Nottingham City Council (202123418) Case 202123418 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to withhold a “responsible tenant reward” from the resident. 25 Apr 2022 Reasonable Redress Westminster City Council (202106105) Case 202106105 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water ingress at his property. 22 Apr 2022 Maladministration Hammersmith and Fulham Council (202100502) Case 202100502 · Information and data management The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The … 22 Apr 2022 No Maladministration Sandwell Metropolitan Borough Council (202110281) Case 202110281 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated … 21 Apr 2022 Maladministration Birmingham City Council (202012972) Case 202012972 · Managing Relations The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint. 21 Apr 2022 No Maladministration Islington Council (202103622) Case 202103622 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March … 21 Apr 2022 Reasonable Redress Newham Council (202017244) Case 202017244 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the … 21 Apr 2022 Maladministration Southwark Council (202007668) Case 202007668 · Managing Relations The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been … 21 Apr 2022 Maladministration Southwark Council (202121360) Case 202121360 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property. 21 Apr 2022 Maladministration Westminster City Council (202106183) Case 202106183 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in … 20 Apr 2022 No Maladministration Sedgemoor District Council (202105004) Case 202105004 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of … 19 Apr 2022 Maladministration Birmingham City Council (202108749) Case 202108749 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated … 19 Apr 2022 Reasonable Redress Crawley Borough Council (202113941) Case 202113941 · Financial The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property. 19 Apr 2022 No Maladministration Rotherham Metropolitan Borough Council (202100671) Case 202100671 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property. 15 Apr 2022 No Maladministration Leeds City Council (202110536) Case 202110536 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour. 15 Apr 2022 Maladministration Southwark Council (202101685) Case 202101685 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof. 14 Apr 2022 Partial Maladministration Bolsover District Council (202006688) Case 202006688 · ASB/Abuse/Nuisance This complaint is about the: 14 Apr 2022 Maladministration Leeds City Council (202102205) Case 202102205 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of brickwork repairs to the resident’s property. 13 Apr 2022 Partial Maladministration Croydon Council (202005025) Case 202005025 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the resident’s reports of damp in her property caused by a leak … 13 Apr 2022 Maladministration Lambeth Council (202104181) Case 202104181 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s … 12 Apr 2022 Maladministration Birmingham City Council (202109066) Case 202109066 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the … 12 Apr 2022 Outside Jurisdiction Camden Council (202109853) Case 202109853 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate. 12 Apr 2022 Partial Maladministration Gravesham Borough Council (202113158) Case 202113158 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s … 12 Apr 2022 Partial Maladministration Thanet District Council (202105158) Case 202105158 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property … 11 Apr 2022 Partial Maladministration Westminster City Council (202008410) Case 202008410 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s housing transfer application. The landlord’s handling of the resident’s reports … 7 Apr 2022 Mediation Manchester City Council (202120059) Case 202120059 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the request for a replacement front door. 6 Apr 2022 Outside Jurisdiction Barking and Dagenham Council (202113031) Case 202113031 · Estate Management The Council’s decision to extend a controlled parking scheme to include the area where the resident lives. 6 Apr 2022 Outside Jurisdiction Guildford Borough Council (202123338) Case 202123338 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident. 6 Apr 2022 Mediation Hammersmith and Fulham Council (202010163) Case 202010163 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this. 6 Apr 2022 Mediation Hammersmith and Fulham Council (202118548) Case 202118548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak and subsequent offer of compensation. 6 Apr 2022 No Maladministration Leeds City Council (202119882) Case 202119882 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the windows at the property. 6 Apr 2022 No Maladministration Slough Borough Council (202104296) Case 202104296 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 5 Apr 2022 Outside Jurisdiction Birmingham City Council (202117808) Case 202117808 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the residents request that it gift them their existing property. 4 Apr 2022 Outside Jurisdiction Lambeth Council (202101806) Case 202101806 · Occupancy Rights The complaint concerns the resident’s application to succeed their late father’s tenancy. 1 Apr 2022 Maladministration Birmingham City Council (202103060) Case 202103060 · Managing Relations REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 Apr 2022 No Maladministration Hounslow Council (202120798) Case 202120798 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with … 31 Mar 2022 Maladministration Birmingham City Council (202011461) Case 202011461 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s … 31 Mar 2022 Outside Jurisdiction Birmingham City Council (202110459) Case 202110459 · Old Property Condition migrated-2025 The complaint concerns rewiring works completed in January 2020. 31 Mar 2022 Reasonable Redress Brent Council (202010755) Case 202010755 · Estate Management The complaint is about the landlord’s response to the resident’s request for a communal sink. 31 Mar 2022 Maladministration Brent Council (202105638) Case 202105638 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring … 31 Mar 2022 Maladministration Bristol City Council (202110758) Case 202110758 · Managing Relations The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at … 31 Mar 2022 Outside Jurisdiction Camden Council (201904469) Case 201904469 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance. 31 Mar 2022 Outside Jurisdiction Camden Council (202118084) Case 202118084 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes.