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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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25 May 2022 No Maladministration Dover District Council (202119825) Case 202119825 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptations at his property. 25 May 2022 No Maladministration Dudley Metropolitan Borough Council (202113474) Case 202113474 · Old Property Condition migrated-2025 The complaint concerns the condition of the property when the resident moved in, following a mutual exchange. 25 May 2022 No Maladministration Southwark Council (202119518) Case 202119518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s … 24 May 2022 Partial Maladministration Southend-on-Sea Borough Council (202115415) Case 202115415 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the communal parts of the block. … 23 May 2022 Reasonable Redress Greenwich Council (201914844) Case 201914844 · Old Property Condition categories The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained … 20 May 2022 Partial Maladministration Bristol City Council (202110757) Case 202110757 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of repairs (windows, damp and mould) while residing in … 20 May 2022 Maladministration Hackney Council (202118205) Case 202118205 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the … 20 May 2022 Maladministration Lambeth Council (202121192) Case 202121192 · Financial The complaint is about the landlord’s handling of a refund into the resident’s rent account. 20 May 2022 Partial Maladministration Melton Borough Council (202000883) Case 202000883 · Financial This complaint is about the landlord’s handling of: an increase in the resident’s service charges; the related complaint. 20 May 2022 Partial Maladministration Wolverhampton City Council (202117510) Case 202117510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns over smells and fumes entering her property. The landlord’s … 19 May 2022 No Maladministration Leeds City Council (202106083) Case 202106083 · Managing Relations The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling … 19 May 2022 Partial Maladministration Newham Council (202004315) Case 202004315 · Managing Relations The complaint is about the landlord’s responses to the resident’s: request for evidence of its findings following its investigation into … 18 May 2022 Maladministration Kingston upon Hull City Council (202120796) Case 202120796 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway. 18 May 2022 Maladministration Sandwell Metropolitan Borough Council (202014265) Case 202014265 · ASB/Abuse/Nuisance The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated … 18 May 2022 No Maladministration Wealden District Council (202010105) Case 202010105 · Financial This complaint is about the landlord’s response to the resident’s queries about his electricity service charge. 17 May 2022 Partial Maladministration Southwark Council (202104866) Case 202104866 · Financial This complaint is about the landlord’s handling of: the residents’ reports of an electrical fault in the property; the residents’ … 17 May 2022 No Maladministration Wandsworth Council (202112082) Case 202112082 · ASB/Abuse/Nuisance REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 May 2022 Partial Maladministration Runnymede Borough Council (202116044) Case 202116044 · Moving/Buying/Selling Home The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The … 13 May 2022 Maladministration Barking and Dagenham Council (202017534) Case 202017534 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to … 13 May 2022 Maladministration Croydon Council (202104074) Case 202104074 · Managing Relations REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 May 2022 No Maladministration Haringey Council (202115076) Case 202115076 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s … 13 May 2022 Maladministration Haringey London Borough Council (202121817) Case 202121817 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints … 13 May 2022 No Maladministration Sandwell Metropolitan Borough Council (202104914) Case 202104914 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking … 12 May 2022 No Maladministration Brentwood Borough Council (202103090) Case 202103090 · Estate Management The complaint is about: 12 May 2022 No Maladministration Hammersmith and Fulham Council (202102912) Case 202102912 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 12 May 2022 Maladministration Newham Council (202011551) Case 202011551 · Estate Management The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint … 11 May 2022 Maladministration Haringey London Borough Council (202121406) Case 202121406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s balcony window. 10 May 2022 Maladministration Southend-on-Sea Borough Council (202009843) Case 202009843 · Managing Relations The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her … 9 May 2022 Maladministration Lambeth Council (202106326) Case 202106326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from … 9 May 2022 Maladministration Lambeth Council (202115286) Case 202115286 · Managing Relations The complaint is about the landlord’s handling of: Window repairs. The associated complaint. 9 May 2022 Reasonable Redress Lewisham Council (202103310) Case 202103310 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property. 6 May 2022 Partial Maladministration Ipswich Borough Council (202108079) Case 202108079 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of Anti-Social Behaviour (ASB). handling of the complaint. 5 May 2022 Reasonable Redress Barking and Dagenham Council (202119265) Case 202119265 · Estate Management The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. … 5 May 2022 No Maladministration Tower Hamlets Council (202116352) Case 202116352 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows. 5 May 2022 No Maladministration Westminster City Council (202114928) Case 202114928 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal. 4 May 2022 No Maladministration Camden Council (202108167) Case 202108167 · ASB/Abuse/Nuisance REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 4 May 2022 Partial Maladministration Southwark Council (202010590) Case 202010590 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of damaged flooring in her bathroom and hallway; the … 3 May 2022 Partial Maladministration South Tyneside Council (202011890) Case 202011890 · Financial The complaint is about the landlord’s: Handling of the resident’s housing register application. Handling of the recovery of the resident’s … 29 Apr 2022 Maladministration Hounslow Council (202109038) Case 202109038 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports concerning antisocial behaviour from his neighbour. the landlord’s complaint … 29 Apr 2022 Partial Maladministration Islington Council (201816165) Case 201816165 · Managing Relations This complaint is about: The landlord’s handling of persistent damp and mould issues at the property; The landlord’s handling of … 29 Apr 2022 Partial Maladministration Newham Council (202106974) Case 202106974 · Managing Relations The complaint was about: The landlord’s response to the resident’s reports of a blockage in the wet-room drainage. The landlord’s … 29 Apr 2022 Maladministration Thurrock Council (202016111) Case 202016111 · Managing Relations The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue … 29 Apr 2022 Partial Maladministration Westminster City Council (202000899) Case 202000899 · Financial The complaint is about the landlord’s handling in respect to: The resident’s reports about the current property condition and repairs. … 29 Apr 2022 Maladministration Westminster City Council (202009409) Case 202009409 · Managing Relations The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks … 28 Apr 2022 Partial Maladministration Hammersmith and Fulham Council (202107022) Case 202107022 · Information and data management This complaint is about the landlord’s handling of: the repairs to resolve an ongoing leak from the resident’s property into … 28 Apr 2022 No Maladministration Islington Council (202101745) Case 202101745 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint … 28 Apr 2022 Outside Jurisdiction Islington Council (202103136) Case 202103136 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property. 28 Apr 2022 Maladministration Leeds City Council (202104606) Case 202104606 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property. 28 Apr 2022 Partial Maladministration Mansfield District Council (202014650) Case 202014650 · ASB/Abuse/Nuisance This complaint is about: The level of redress the landlord awarded in respect of repair issues the resident reported while … 28 Apr 2022 No Maladministration Sheffield City Council (202008976) Case 202008976 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.