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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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21 Jun 2022 Partial Maladministration Dudley Metropolitan Borough Council (202122067) Case 202122067 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination … 21 Jun 2022 Maladministration Hammersmith and Fulham Council (202122553) Case 202122553 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s boiler. 21 Jun 2022 Maladministration Southwark Council (202016554) Case 202016554 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling. 21 Jun 2022 No Maladministration Westminster City Council (202106357) Case 202106357 · Moving/Buying/Selling Home The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing … 20 Jun 2022 Maladministration Broxtowe Borough Council (202122100) Case 202122100 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property. 20 Jun 2022 Reasonable Redress Camden Council (202119785) Case 202119785 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies. 20 Jun 2022 Maladministration Leeds City Council (202102384) Case 202102384 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 20 Jun 2022 Maladministration Leeds City Council (202106891) Case 202106891 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents reports of damp and water ingress. 20 Jun 2022 Outside Jurisdiction Melton Borough Council (202126131) Case 202126131 · Managing Relations The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s … 20 Jun 2022 Partial Maladministration Tandridge District Council (202014407) Case 202014407 · Managing Relations The complaint is about the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation. … 17 Jun 2022 No Maladministration Ealing Council (202107847) Case 202107847 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”). 17 Jun 2022 Partial Maladministration Islington Council (202107863) Case 202107863 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of illegal parking on his estate; the related complaint. 16 Jun 2022 No Maladministration Leeds City Council (202112399) Case 202112399 · Estate Management This complaint is about the landlord’s handling of the resident’s ground maintenance concerns. 16 Jun 2022 Maladministration Westminster City Council (202105601) Case 202105601 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will … 15 Jun 2022 Maladministration Hammersmith and Fulham Council (202103713) Case 202103713 · Estate Management The complaint is about the positioning of fencing between the resident’s property and a neighbour. 14 Jun 2022 Partial Maladministration Castle Point Borough Council (202017467) Case 202017467 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme … 14 Jun 2022 No Maladministration Westminster City Council (202110458) Case 202110458 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s complaint concerning: a damaged wall and an electrical inspection. 13 Jun 2022 Outside Jurisdiction Hounslow Council (202009297) Case 202009297 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations. 10 Jun 2022 Maladministration Haringey Council (202101108) Case 202101108 · Managing Relations The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, … 10 Jun 2022 Maladministration Havering Council (202118386) Case 202118386 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the … 10 Jun 2022 Maladministration Lambeth Council (201911393) Case 201911393 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s … 10 Jun 2022 No Maladministration Sandwell Metropolitan Borough Council (202115332) Case 202115332 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated … 10 Jun 2022 Partial Maladministration Slough Borough Council (202007210) Case 202007210 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of Reports of damage, noise and repairs following the neighbour’s loft extension work. … 10 Jun 2022 No Maladministration Wealden District Council (202016257) Case 202016257 · Financial The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in … 10 Jun 2022 Partial Maladministration Wealden District Council (202108318) Case 202108318 · Financial REPORT COMPLAINT 202108318 Wealden District Council 10 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Jun 2022 No Maladministration Paragon Asra Housing Limited (202013337) Case 202013337 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. … 8 Jun 2022 No Maladministration Bristol City Council (202122845) Case 202122845 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that her gas boiler was unsafe and its decision … 8 Jun 2022 No Maladministration Northumberland Council (202116250) Case 202116250 · Estate Management The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property. 7 Jun 2022 Partial Maladministration Newham Council (202107750) Case 202107750 · Managing Relations The complaint is about the landlord’s handling of: The resident’s personal information A leak into the resident’s kitchen and his … 7 Jun 2022 No Maladministration Westminster City Council (202110420) Case 202110420 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her … 6 Jun 2022 No Maladministration Harlow District Council (202122759) Case 202122759 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property. 6 Jun 2022 Partial Maladministration Sandwell Metropolitan Borough Council (202118314) Case 202118314 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the length of time he was without heating … 1 Jun 2022 Maladministration Greenwich Council (202122271) Case 202122271 · Old Property Condition migrated-2025 REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Jun 2022 Partial Maladministration Tower Hamlets Council (202118126) Case 202118126 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak into her property and the subsequent … 31 May 2022 Maladministration Arun District Council (202109998) Case 202109998 · Managing Relations The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). … 31 May 2022 Maladministration Barking and Dagenham Council (202101016) Case 202101016 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s reports of damp and mould in her property. 31 May 2022 Maladministration Hammersmith and Fulham Council (202103242) Case 202103242 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s floor. 31 May 2022 No Maladministration North Kesteven District Council (202016829) Case 202016829 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters. 31 May 2022 Maladministration Southwark Council (202106367) Case 202106367 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system. 31 May 2022 Maladministration Southwark Council (202114476) Case 202114476 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered … 31 May 2022 Reasonable Redress Waltham Forest Council (202111729) Case 202111729 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s repair reports. 30 May 2022 Partial Maladministration Dudley Metropolitan Borough Council (202109196) Case 202109196 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 30 May 2022 Maladministration Hammersmith and Fulham Council (202101528) Case 202101528 · Managing Relations The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due … 30 May 2022 Maladministration Lambeth Council (202104665) Case 202104665 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak. 27 May 2022 Partial Maladministration Gravesham Borough Council (202117844) Case 202117844 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling … 27 May 2022 No Maladministration Rotherham Metropolitan Borough Council (202113082) Case 202113082 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 27 May 2022 Partial Maladministration Southwark Council (202014304) Case 202014304 · Managing Relations The resident’s complaint is about the landlord’s handling of issues of water ingress to the property. The landlord’s complaint handling … 26 May 2022 Partial Maladministration Ashford Borough Council (202013423) Case 202013423 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: Handling of the residents’ reports of antisocial behaviour from their neighbour. Handling of the residents’ … 26 May 2022 Maladministration Sandwell Metropolitan Borough Council (202106499) Case 202106499 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided. 25 May 2022 Maladministration Brighton and Hove City Council (202120965) Case 202120965 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about her application for a mutual exchange.