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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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29 Jul 2022 No Maladministration Barnsley Metropolitan Borough Council (202015889) Case 202015889 · Financial The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a … 29 Jul 2022 Maladministration Kingston upon Hull City Council (202124741) Case 202124741 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system. 29 Jul 2022 Maladministration Lambeth Council (202124358) Case 202124358 · Information and data management The resident complains about the landlords handling of: The reports of repairs to the boiler, and; the formal complaint. The … 28 Jul 2022 Mediation Newham Council (202126549) Case 202126549 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of … 28 Jul 2022 Maladministration Reading Borough Council (202108870) Case 202108870 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of adaptations to the property. 27 Jul 2022 Maladministration Ashford Borough Council (202112658) Case 202112658 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident … 27 Jul 2022 Outside Jurisdiction Kirklees Council (202016387) Case 202016387 · Financial The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation. 26 Jul 2022 Maladministration Leeds City Council (202105184) Case 202105184 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property. 26 Jul 2022 Reasonable Redress Waltham Forest Council (202124993) Case 202124993 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property. 21 Jul 2022 Partial Maladministration Lambeth Council (202012280) Case 202012280 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; a warning letter it sent to … 20 Jul 2022 Partial Maladministration Wealden District Council (202108316) Case 202108316 · Financial The complaint is about the landlord’s: response to the resident’s enquiry regarding service charge invoices; complaints handling. 19 Jul 2022 Partial Maladministration Camden Council (202101751) Case 202101751 · Financial The resident’s complaint is about: The landlord’s pursuit of service charges to be paid in accordance with the lease; The … 19 Jul 2022 Maladministration Westminster City Council (202116473) Case 202116473 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of a leak and damage to the resident’s kitchen cupboard and flooring. The landlord’s … 14 Jul 2022 Partial Maladministration Epping Forest District Council (202126995) Case 202126995 · Managing Relations The complaint is about the landlord’s handling of: A request from the resident. The formal complaint. 13 Jul 2022 Reasonable Redress Central Bedfordshire Council (202109175) Case 202109175 · Occupancy Rights The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy. 13 Jul 2022 Maladministration Hammersmith and Fulham Council (202127040) Case 202127040 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial … 12 Jul 2022 Reasonable Redress Ashford Borough Council (202123303) Case 202123303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the property above. 12 Jul 2022 No Maladministration Stroud District Council (202107955) Case 202107955 · Managing Relations The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the … 12 Jul 2022 No Maladministration Thurrock Council (202118463) Case 202118463 · Old Property Condition migrated-2025 The complaint is about the information provided to the resident concerning a repair which was charged to the resident. 11 Jul 2022 Maladministration Brentwood Borough Council (202122844) Case 202122844 · Old Property Condition migrated-2025 The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error. 11 Jul 2022 Maladministration Portsmouth City Council (202120896) Case 202120896 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden. 11 Jul 2022 No Maladministration Wolverhampton City Council (202000893) Case 202000893 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. … 6 Jul 2022 Maladministration City of Doncaster Council (202005368) Case 202005368 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to ask the resident to remove or reduce the height of their fence. 5 Jul 2022 No Maladministration Hackney Council (202106699) Case 202106699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 5 Jul 2022 Partial Maladministration York City Council (202106125) Case 202106125 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision … 4 Jul 2022 No Maladministration South Tyneside Council (202115896) Case 202115896 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of … 2 Jul 2022 Reasonable Redress Islington Council (202120558) Case 202120558 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated … 1 Jul 2022 Partial Maladministration Lambeth Council (202111177) Case 202111177 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of noise nuisance. The associated complaint. 30 Jun 2022 Maladministration Birmingham City Council (202101431) Case 202101431 · Information and data management The complaint is about the landlord’s response to the resident’s reports of disrepair at her property. 30 Jun 2022 Maladministration Hammersmith and Fulham Council (202109138) Case 202109138 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord has offered for the delays in completing repair works to … 30 Jun 2022 No Maladministration Harlow District Council (202124816) Case 202124816 · Financial The complaint is about the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink. 30 Jun 2022 No Maladministration Newham Council (202107985) Case 202107985 · Financial The complaint is about the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to … 30 Jun 2022 No Maladministration Newham Council (202113250) Case 202113250 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 30 Jun 2022 Maladministration Southwark Council (202114064) Case 202114064 · Managing Relations The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property … 29 Jun 2022 Partial Maladministration Slough Borough Council (202103054) Case 202103054 · Managing Relations The complaint is about the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. … 28 Jun 2022 Partial Maladministration Birmingham City Council (202107400) Case 202107400 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a roof leak; request for a replacement door. … 28 Jun 2022 Partial Maladministration Camden Council (202108873) Case 202108873 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's reports of antisocial behaviour (ASB) in a multi-use games area. … 28 Jun 2022 Maladministration Haringey Council (202118411) Case 202118411 · ASB/Abuse/Nuisance The leaseholder complains about the landlord’s handling of the application of contact restrictions. 27 Jun 2022 No Maladministration Dudley Metropolitan Borough Council (202119575) Case 202119575 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property. 27 Jun 2022 Outside Jurisdiction Lambeth Council (202007851) Case 202007851 · Moving/Buying/Selling Home The resident complains about the handling of their application for re-housing. 27 Jun 2022 No Maladministration Tamworth Borough Council (202115860) Case 202115860 · Old Property Condition migrated-2025 The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply. 24 Jun 2022 Reasonable Redress Lewisham Council (202102949) Case 202102949 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating … 24 Jun 2022 No Maladministration Selby District Council (202010596) Case 202010596 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 23 Jun 2022 Maladministration Barnet Council (202010010) Case 202010010 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 23 Jun 2022 Outside Jurisdiction Hackney Council (202200110) Case 202200110 · Moving/Buying/Selling Home The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing. 23 Jun 2022 Maladministration Hammersmith and Fulham Council (202016601) Case 202016601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s bathroom repairs. The subsequent complaint handling. 23 Jun 2022 Partial Maladministration Luton Borough Council (202122872) Case 202122872 · Managing Relations The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come … 23 Jun 2022 Reasonable Redress Newham Council (202127130) Case 202127130 · Occupancy Rights The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to … 22 Jun 2022 No Maladministration Hammersmith and Fulham Council (202104352) Case 202104352 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation. 21 Jun 2022 Maladministration Brent Council (202122635) Case 202122635 · Old Property Condition migrated-2025 The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of …