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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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31 Aug 2022 Maladministration Basildon Borough Council (202107854) Case 202107854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter … 31 Aug 2022 Outside Jurisdiction Birmingham City Council (202111917) Case 202111917 · Old Property Condition migrated-2025 The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in … 31 Aug 2022 Maladministration Dudley Metropolitan Borough Council (202005287) Case 202005287 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a … 31 Aug 2022 Partial Maladministration Haringey Council (202100487) Case 202100487 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour. The resident’s request for a sound-proofing … 31 Aug 2022 Partial Maladministration Stoke-on-Trent City Council (202113456) Case 202113456 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift … 31 Aug 2022 Maladministration Trafford Housing Trust Limited (202100386) Case 202100386 · Old Property Condition migrated-2025 This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s … 30 Aug 2022 Maladministration Birmingham City Council (202011026) Case 202011026 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the … 30 Aug 2022 Reasonable Redress Islington Council (202116052) Case 202116052 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 30 Aug 2022 Reasonable Redress Stroud District Council (202126000) Case 202126000 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for kitchen improvements. 26 Aug 2022 No Maladministration Dartford Borough Council (202108863) Case 202108863 · Financial Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof. 26 Aug 2022 Partial Maladministration Lambeth Council (202108805) Case 202108805 · Managing Relations The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s … 26 Aug 2022 No Maladministration Leeds City Council (202100672) Case 202100672 · Moving/Buying/Selling Home This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition … 26 Aug 2022 No Maladministration Wandsworth Council (202112083) Case 202112083 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour. 25 Aug 2022 Partial Maladministration Camden Council (201905616) Case 201905616 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the: repairs to the front door report of the conduct of the … 25 Aug 2022 No Maladministration Haringey London Borough Council (202128345) Case 202128345 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks 23 Aug 2022 Maladministration Hammersmith and Fulham Council (202109799) Case 202109799 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed … 23 Aug 2022 Maladministration Hammersmith and Fulham Council (202115349) Case 202115349 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint … 23 Aug 2022 Maladministration Haringey Council (202107523) Case 202107523 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its … 22 Aug 2022 Partial Maladministration Richmondshire District Council (202104410) Case 202104410 · Old Property Condition migrated-2025 This complaint is about: Whether the resident was given the opportunity to postpone the works to her bathroom in January … 19 Aug 2022 Partial Maladministration Cannock Chase District Council (202106467) Case 202106467 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to reports of ASB and counter allegations. The landlord’s handling of his … 18 Aug 2022 Maladministration Haringey Council (202106442) Case 202106442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak. 18 Aug 2022 Partial Maladministration Wolverhampton City Council (202113087) Case 202113087 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the … 17 Aug 2022 Maladministration Hammersmith and Fulham Council (202102546) Case 202102546 · Managing Relations The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, … 17 Aug 2022 Reasonable Redress Hammersmith and Fulham Council (202204059) Case 202204059 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of roof repairs. 17 Aug 2022 No Maladministration Westminster City Council (202120284) Case 202120284 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceilings in the property. 16 Aug 2022 Maladministration Southwark Council (202118163) Case 202118163 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in … 16 Aug 2022 Outside Jurisdiction Thurrock Council (202116791) Case 202116791 · Managing Relations REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s … 15 Aug 2022 No Maladministration Bristol City Council (202127683) Case 202127683 · Financial The complaint is about the landlord’s response to the resident’s request for it to reimburse the cost of a private … 15 Aug 2022 No Maladministration Hammersmith and Fulham Council (202127081) Case 202127081 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould in her toilet bowl. 15 Aug 2022 Maladministration Havering Council (202112977) Case 202112977 · Managing Relations REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Aug 2022 Maladministration Leeds City Council (202125900) Case 202125900 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and leaks following a repair to her … 15 Aug 2022 Reasonable Redress Westminster City Council (202111760) Case 202111760 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure. 12 Aug 2022 Maladministration Leeds City Council (202106197) Case 202106197 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint … 11 Aug 2022 Partial Maladministration Canterbury City Council (202011397) Case 202011397 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of damage to her belongings. The landlord’s handling of … 11 Aug 2022 Maladministration Charnwood Borough Council (202111440) Case 202111440 · Managing Relations The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the … 10 Aug 2022 Reasonable Redress Islington Council (202016425) Case 202016425 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 10 Aug 2022 Outside Jurisdiction Waltham Forest Council (202111795) Case 202111795 · ASB/Abuse/Nuisance This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 … 9 Aug 2022 No Maladministration Chesterfield Borough Council (202109856) Case 202109856 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a … 9 Aug 2022 Maladministration East Devon District Council (202113709) Case 202113709 · Managing Relations The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint. 9 Aug 2022 Maladministration Islington Council (202112762) Case 202112762 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s … 9 Aug 2022 Partial Maladministration Lambeth Council (202002809) Case 202002809 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and repairs required to fencing and windows … 5 Aug 2022 Reasonable Redress Broxtowe Borough Council (202111303) Case 202111303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a roof leak. 5 Aug 2022 Maladministration Hammersmith and Fulham Council (202109186) Case 202109186 · Managing Relations The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the … 4 Aug 2022 Partial Maladministration Kingston upon Thames Council (202116746) Case 202116746 · ASB/Abuse/Nuisance REPORT COMPLAINT 202116746 Kingston upon Thames Council 4 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 Aug 2022 Partial Maladministration Slough Borough Council (202111823) Case 202111823 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the state of repair and security of communal … 4 Aug 2022 No Maladministration Tamworth Borough Council (202119843) Case 202119843 · Old Property Condition migrated-2025 The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property … 3 Aug 2022 Maladministration Leeds City Council (202116723) Case 202116723 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property. 1 Aug 2022 Partial Maladministration Islington Council (202200850) Case 202200850 · Information and data management The complaint is about: The landlord’s handling of the resident’s request for a replacement front door and frame. A welfare … 1 Aug 2022 No Maladministration South Tyneside Council (202124095) Case 202124095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority … 1 Aug 2022 Partial Maladministration Westminster City Council (202111322) Case 202111322 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of a leak at her property. The associated complaint.