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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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5 Oct 2022 Maladministration Dacorum Borough Council (202121576) Case 202121576 · Managing Relations The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. … 4 Oct 2022 Maladministration Cambridge City Council (202203164) Case 202203164 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the … 4 Oct 2022 Maladministration Hammersmith and Fulham Council (202116417) Case 202116417 · Managing Relations The complaint is about the landlord’s handling of: The repairs required following reports of a leak from the guttering and … 4 Oct 2022 Maladministration Lewisham Council (202120613) Case 202120613 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom. 2 Oct 2022 No Maladministration Ashfield District Council (202200028) Case 202200028 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the boundary hedge at the property. 2 Oct 2022 No Maladministration Camden Council (202126592) Case 202126592 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the lift being out of service. 30 Sep 2022 Maladministration Chesterfield Borough Council (202005710) Case 202005710 · Managing Relations REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Sep 2022 Maladministration Lambeth Council (202100617) Case 202100617 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework … 30 Sep 2022 Partial Maladministration Southwark Council (202125200) Case 202125200 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs to the electrics and its impact on … 29 Sep 2022 Maladministration Hammersmith and Fulham Council (202112783) Case 202112783 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s move following a fire at her property. 28 Sep 2022 Maladministration Basildon Borough Council (202203138) Case 202203138 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. … 28 Sep 2022 Maladministration Crawley Borough Council (202200784) Case 202200784 · Managing Relations The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. … 28 Sep 2022 Partial Maladministration Lambeth Council (201907909) Case 201907909 · Financial The complaint is about the landlord’s handling of: Damp in the resident’s property and the length of time taken to … 27 Sep 2022 Outside Jurisdiction Kingston upon Thames Council (202116748) Case 202116748 · Managing Relations The complaint is about the Council’s handling of the resident’s reports concerning staff members who she considers did not treat … 27 Sep 2022 No Maladministration Lewisham Council (202011375) Case 202011375 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s windows and the amount of compensation offered … 26 Sep 2022 Partial Maladministration Lambeth Council (202005612) Case 202005612 · Old Property Condition migrated-2025 REPORT COMPLAINT 202005612 Lambeth Council 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 26 Sep 2022 Reasonable Redress Waltham Forest Council (202101260) Case 202101260 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows. 22 Sep 2022 Maladministration Lambeth Council (202012031) Case 202012031 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour. 21 Sep 2022 Maladministration Southwark Council (202111047) Case 202111047 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports concerning damp and mould. The related complaint. 20 Sep 2022 Maladministration Basildon Borough Council (202125438) Case 202125438 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint. 16 Sep 2022 Partial Maladministration Barking and Dagenham Council (202112565) Case 202112565 · Financial This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s concerns … 16 Sep 2022 No Maladministration Kingston upon Thames Council (202116744) Case 202116744 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The … 16 Sep 2022 Maladministration Wandsworth Council (202118003) Case 202118003 · Old Property Condition migrated-2025 The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; … 15 Sep 2022 Maladministration Hammersmith and Fulham Council (202128621) Case 202128621 · Managing Relations The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the … 14 Sep 2022 Partial Maladministration Adur District Council (202109633) Case 202109633 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of the neighbour’s cat fouling and items left in … 14 Sep 2022 Maladministration Hammersmith and Fulham Council (202112293) Case 202112293 · Managing Relations The complaint is about the landlord’s handling of the resident’s kitchen replacement following a major leak. The Ombudsman has also … 14 Sep 2022 Maladministration Hammersmith and Fulham Council (202124361) Case 202124361 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of its agreement to replace the resident’s shower doors. 14 Sep 2022 Severe Maladministration Lambeth Council (202118403) Case 202118403 · Information and data management REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 Sep 2022 Partial Maladministration East Riding of Yorkshire Council (202128382) Case 202128382 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns that the property was incorrectly advertised as having access … 13 Sep 2022 No Maladministration Wandsworth Council (202127222) Case 202127222 · Estate Management The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of … 12 Sep 2022 Maladministration Southwark Council (202009093) Case 202009093 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of the resident’s reports of ASB (noise nuisance) by her upstairs neighbour. Complaint … 12 Sep 2022 Partial Maladministration Waltham Forest Council (202127241) Case 202127241 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damage to his flooring. The associated complaint. 9 Sep 2022 Partial Maladministration Blackpool Council (202124721) Case 202124721 · Managing Relations The complaint is about the landlords response to the resident’s: concerns about a risk marker placed on his tenancy file; … 9 Sep 2022 Maladministration Colchester Borough Council (202119755) Case 202119755 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property. 9 Sep 2022 No Maladministration East Riding of Yorkshire Council (202120030) Case 202120030 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property. 9 Sep 2022 Reasonable Redress Islington Council (202118103) Case 202118103 · Managing Relations The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and … 9 Sep 2022 No Maladministration Kingston upon Hull City Council (202118928) Case 202118928 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about excessive noise from the boiler. 9 Sep 2022 Reasonable Redress Westminster City Council (202125071) Case 202125071 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property. 7 Sep 2022 No Maladministration Kingston upon Thames Council (202116740) Case 202116740 · ASB/Abuse/Nuisance This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face … 6 Sep 2022 Maladministration Westminster City Council (202102498) Case 202102498 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from his neighbour. 5 Sep 2022 Maladministration Lewes District Council (202110510) Case 202110510 · Managing Relations The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling. 5 Sep 2022 Maladministration Westminster City Council (202126442) Case 202126442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property. 5 Sep 2022 No Maladministration Wokingham Borough Council (202108469) Case 202108469 · Managing Relations The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email. 2 Sep 2022 No Maladministration Camden Council (202125295) Case 202125295 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her toilet seat to be replaced by it. 2 Sep 2022 Maladministration Nuneaton and Bedworth Borough Council (202104867) Case 202104867 · Managing Relations This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported … 2 Sep 2022 Partial Maladministration Southwark Council (202102649) Case 202102649 · Managing Relations The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The … 2 Sep 2022 Maladministration Waverley Borough Council (202119471) Case 202119471 · Financial The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance … 1 Sep 2022 Partial Maladministration Eastbourne Borough Council (202112042) Case 202112042 · Managing Relations The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to … 1 Sep 2022 Maladministration Lambeth Council (202105690) Case 202105690 · Managing Relations REPORT COMPLAINT 202105690 Lambeth Council 1 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Aug 2022 Maladministration Barking and Dagenham Council (202005996) Case 202005996 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and …