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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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31 Oct 2024 No Maladministration Home Group Limited (202222257) Case 202222257 · Financial The complaint is about the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s … 31 Oct 2024 Maladministration Homes Plus Limited (202224381) Case 202224381 · Managing Relations The complaint is about the landlord’s handling of: Shower repairs. The resident’s requests for the heating system to be upgraded. … 31 Oct 2024 Maladministration Longhurst Group Limited (202312373) Case 202312373 · Information and data management The complaint is about the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom … 31 Oct 2024 Maladministration Magna Housing Limited (202325006) Case 202325006 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the associated complaint. 31 Oct 2024 Mediation Orbit Housing Association Limited (202401168) Case 202401168 · Old Property Condition categories The complaint is about: The landlord's handling of requests to repair the resident’s back door. The landlord’s handling of reports … 31 Oct 2024 Maladministration SHAL Housing Limited (202402410) Case 202402410 · Old Property Condition migrated-2025 The complaint is about how the landlord handled the resident’s reports of a faulty water heating system. 31 Oct 2024 Maladministration Shepherds Bush Housing Association Limited (202219818) Case 202219818 · Health and Safety (inc. building safety) The complaint is about the resident’s reports of an unregulated structure, built by his downstairs neighbour. The Ombudsman has also … 31 Oct 2024 Partial Maladministration Soho Housing Association Limited (202309829) Case 202309829 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Boiler repairs. Leaks and flooding within the property. Reports of carbon monoxide … 31 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202344792) Case 202344792 · Managing Relations The complaint is about how the landlord has handled the resident’s management move. We have also considered how the landlord … 31 Oct 2024 Partial Maladministration The Riverside Group Limited (202319277) Case 202319277 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s requests for repairs to the rear garden. The resident’s reports … 31 Oct 2024 Maladministration The Riverside Group Limited (202330396) Case 202330396 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property on letting. Response … 31 Oct 2024 Partial Maladministration The Riverside Group Limited (202333075) Case 202333075 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s loss of hot … 30 Oct 2024 Maladministration Aster Group Limited (202309418) Case 202309418 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from his neighbour. 30 Oct 2024 Partial Maladministration Bromford Housing Group Limited (202224073) Case 202224073 · Financial The complaint is about: The landlord’s handling of the resident’s concerns about the water charges and the reported delay in … 30 Oct 2024 Partial Maladministration Bromford Housing Group Limited (202327803) Case 202327803 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 30 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202222847) Case 202222847 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for his father to represent him. Reports of anti-social … 30 Oct 2024 Reasonable Redress Clarion Housing Association Limited (202346798) Case 202346798 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 30 Oct 2024 Partial Maladministration ForHousing Limited (202347494) Case 202347494 · Managing Relations The complaint is about: The landlord’s response to reports of pests. The landlord’s response to the resident’s request to move. … 30 Oct 2024 No Maladministration Hyde Housing Association Limited (202315094) Case 202315094 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden. 30 Oct 2024 Maladministration Incommunities Limited (202228889) Case 202228889 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property, and the … 30 Oct 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202305132) Case 202305132 · Managing Relations The complaint is about the landlord’s handling of: a leak into the resident’s kitchen. the resident’s complaint. 30 Oct 2024 Maladministration Midland Heart Limited (202225725) Case 202225725 · Managing Relations The complaint is about the landlord’s handling of: The resident’s property sale. The associated complaint handling. 30 Oct 2024 Partial Maladministration Onward Homes Limited (202311212) Case 202311212 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise nuisance. Rehousing request. … 30 Oct 2024 No Maladministration Paragon Asra Housing Limited (202225705) Case 202225705 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s request to purchase her property using the Right To Buy … 30 Oct 2024 No Maladministration Stockport Homes Limited (202329004) Case 202329004 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident's reports of drug use and noise nuisance. 30 Oct 2024 Maladministration The Guinness Partnership Limited (202228193) Case 202228193 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint. 30 Oct 2024 Maladministration The Guinness Partnership Limited (202402421) Case 202402421 · Estate Management This complaint is about the landlord’s handling of: 30 Oct 2024 Maladministration Torus62 Limited (202310616) Case 202310616 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. … 30 Oct 2024 Maladministration Wakefield And District Housing Limited (202336653) Case 202336653 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould, and odour in the property. … 30 Oct 2024 Partial Maladministration Your Housing Group Limited (202233147) Case 202233147 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a blocked waste pipe, a leak under the … 29 Oct 2024 Partial Maladministration Believe Housing Limited (202312112) Case 202312112 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s request for a subject access request (SAR). the resident’s reports … 29 Oct 2024 Partial Maladministration Eastlight Community Homes Limited (202337118) Case 202337118 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202233536) Case 202233536 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of mice in the property. response to the resident’s … 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202315675) Case 202315675 · Information and data management The complaint is about the landlord’s handling of: The resident’s enquiries about the location of the external stopcock. The resident’s … 29 Oct 2024 Outside Jurisdiction LiveWest Homes Limited (202308250) Case 202308250 · Information and data management The complaint is about the landlord’s: 29 Oct 2024 Partial Maladministration Paragon Asra Housing Limited (202335919) Case 202335919 · Financial The complaint is regarding the landlord’s response to: Reported damp and mould in the resident’s property. Reported damage to the … 29 Oct 2024 No Maladministration Rochdale Boroughwide Housing Limited (202307467) Case 202307467 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of antisocial behaviour. 29 Oct 2024 Maladministration Together Housing Association Limited (202311968) Case 202311968 · Old Property Condition migrated-2025 REPORT COMPLAINT 202311968 Together Housing Association Limited 29 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Oct 2024 Maladministration Torus62 Limited (202227428) Case 202227428 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports about a … 28 Oct 2024 Partial Maladministration A2Dominion Housing Group Limited (202309203) Case 202309203 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s concerns about the garden shed. The landlord’s handling of the … 28 Oct 2024 Partial Maladministration Gentoo Group Limited (202311499) Case 202311499 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information in relation to information it provided to its … 28 Oct 2024 Maladministration One Housing Group Limited (202229903) Case 202229903 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of ongoing leaks from the flat above. The landlord’s … 28 Oct 2024 Maladministration Onward Homes Limited (202342254) Case 202342254 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports concerning repairs to the garden and drainage system. Reports … 28 Oct 2024 Reasonable Redress Platform Housing Group Limited (202331822) Case 202331822 · Information and data management The complaint is about: The resident’s report of a data protection breach by the landlord. The landlord’s handling of the … 28 Oct 2024 Partial Maladministration Prima Housing Group Limited (202313473) Case 202313473 · Old Complaints Handling categories REPORT COMPLAINT 202313473 Prima Housing Group Limited 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Oct 2024 Partial Maladministration Southway Housing Trust (Manchester) Limited (202305843) Case 202305843 · Managing Relations The complaint is about the landlord’s handling of the resident’s Right to Buy application. This report also looks at the … 28 Oct 2024 Maladministration The Riverside Group Limited (202312828) Case 202312828 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about the levels of dust and noise from demolition … 25 Oct 2024 Partial Maladministration A2Dominion Housing Group Limited (202343044) Case 202343044 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a … 25 Oct 2024 No Maladministration Arhag Housing Association Limited (202324893) Case 202324893 · Old Moving to a Property categories The complaint is about: The landlord’s handling of reports of toxic fumes in the property. The landlord’s handling of the … 25 Oct 2024 Maladministration Clarion Housing Association Limited (202226466) Case 202226466 · Old Complaints Handling categories REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining …