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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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15 Nov 2024 Partial Maladministration Bromford Housing Group Limited (202348137) Case 202348137 · Managing Relations The complaint is about the landlord’s response to the: Resident’s reports of damp and mould and its handling of the … 15 Nov 2024 Maladministration Futures Housing Group Limited (202234026) Case 202234026 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its call handlers. The Ombudsman … 15 Nov 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202231408) Case 202231408 · Managing Relations The complaint is about the landlord’s: Handling of the condition of the property when it was let. Handling of outstanding … 14 Nov 2024 Partial Maladministration Bromford Housing Group Limited (202332382) Case 202332382 · Financial The complaint is about the landlord’s handling of the residents’: Reports of damp and mould. Reports of repairs to the … 14 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202304995) Case 202304995 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s report of repairs required in the resident’s bathroom. The resident’s … 14 Nov 2024 Maladministration Hyde Housing Association Limited (202226256) Case 202226256 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the … 14 Nov 2024 No Maladministration Midland Heart Limited (202310188) Case 202310188 · Old Complaints Handling categories REPORT COMPLAINT 202310188 Midland Heart Limited 14 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 14 Nov 2024 Maladministration Shepherds Bush Housing Association Limited (202314963) Case 202314963 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her concerns about the lack of openable windows in the property. 14 Nov 2024 Partial Maladministration The Guinness Partnership Limited (202226924) Case 202226924 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 13 Nov 2024 Maladministration Aster Group Limited (202320973) Case 202320973 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 13 Nov 2024 Partial Maladministration ForHousing Limited (202229855) Case 202229855 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs needed in communal areas. A pest infestation … 13 Nov 2024 Maladministration Gentoo Group Limited (202331096) Case 202331096 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to reports of damp and mould in a bedroom located over an … 13 Nov 2024 Maladministration Mosscare St. Vincent’s Housing Group Limited (202343475) Case 202343475 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a … 13 Nov 2024 Maladministration Paragon Asra Housing Limited (202311092) Case 202311092 · Estate Management The complaint is about the landlord’s handling of the resident’s reports his allocated parking space was used by an unauthorised … 13 Nov 2024 Partial Maladministration The Riverside Group Limited (202319066) Case 202319066 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The Ombudsman has also investigated … 12 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202334330) Case 202334330 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for her windows to be replaced. Request for it … 12 Nov 2024 No Maladministration Jigsaw Homes Group Limited (202315640) Case 202315640 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation. 12 Nov 2024 No Maladministration Jigsaw Homes Group Limited (202336579) Case 202336579 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation. 12 Nov 2024 Maladministration Richmond Housing Partnership Limited (202414659) Case 202414659 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the front and back doors of the property. The landlord’s … 12 Nov 2024 Partial Maladministration The Guinness Partnership Limited (202234427) Case 202234427 · Financial The complaint is about the landlord’s: Administration of the resident’s service charge account. Response to the resident’s request for a … 12 Nov 2024 Maladministration The Guinness Partnership Limited (202308333) Case 202308333 · Managing Relations The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s handling of door and window … 11 Nov 2024 Maladministration Clarion Housing Association Limited (202225302) Case 202225302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 11 Nov 2024 Maladministration Gentoo Group Limited (202204407) Case 202204407 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated transfer request. 11 Nov 2024 Maladministration Your Housing Group Limited (202310534) Case 202310534 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould, including the presence of woodlice and garden flooding. Window, … 8 Nov 2024 Reasonable Redress Orbit Group Limited (202411766) Case 202411766 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a missed heating contractor appointment. 7 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202329430) Case 202329430 · Managing Relations The complaint is about the landlord’s: Response to temporary accommodation not having electricity when the resident moved in. Response to … 7 Nov 2024 Maladministration B3 Living Limited (202214301) Case 202214301 · Managing Relations The complaint is about the landlord’s handling of shower repairs. The Ombudsman has also investigated the landlord’s complaint handling. 7 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202212172) Case 202212172 · Managing Relations The complaint is about the landlord’s handling of repairs and a bathroom renewal. The Ombudsman has also considered the landlord’s … 7 Nov 2024 Maladministration Hyde Housing Association Limited (202226405) Case 202226405 · Managing Relations The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling. 7 Nov 2024 Maladministration One Housing Group Limited (202301094) Case 202301094 · Managing Relations This complaint is about the landlord’s handling of the resident's reports of lack of heating and hot water. The Ombudsman … 7 Nov 2024 No Maladministration Orbit Group Limited (202227519) Case 202227519 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the applicant’s concerns about its handling of its sales process. This Service … 7 Nov 2024 Maladministration Paragon Asra Housing Limited (202322626) Case 202322626 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The sales process. The gas safety check and the resident’s report of … 7 Nov 2024 Maladministration Paragon Asra Housing Limited (202403329) Case 202403329 · Old Property Condition categories The complaint is about the landlord’s: Response to reports of mice at the property. Handling of repair work. 7 Nov 2024 No Maladministration Raven Housing Trust Limited (202225542) Case 202225542 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated … 7 Nov 2024 Maladministration Stonewater Limited (202233380) Case 202233380 · Estate Management The complaint is about the landlord’s handling of: Communal cleaning and grounds maintenance at the resident’s housing scheme. The resident’s … 7 Nov 2024 Reasonable Redress Stonewater Limited (202403307) Case 202403307 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. … 5 Nov 2024 Maladministration Clarion Housing Association Limited (202222643) Case 202222643 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking enforcement at her scheme. 5 Nov 2024 Partial Maladministration Home Group Limited (202400122) Case 202400122 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about a roof leak, its handling of associated repairs, … 5 Nov 2024 Partial Maladministration Hyde Housing Association Limited (202200445) Case 202200445 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for repairs to mortar. The Ombudsman has also considered … 5 Nov 2024 Reasonable Redress Onward Homes Limited (202228606) Case 202228606 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property. 5 Nov 2024 Maladministration Together Housing Association Limited (202305709) Case 202305709 · Health and Safety (inc. building safety) The resident has complained about the landlord’s handling of communications regarding the annual gas safety inspection for the property. We … 4 Nov 2024 Maladministration A2Dominion Housing Group Limited (202324654) Case 202324654 · Old Moving to a Property categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at the property. The resident’s … 4 Nov 2024 Partial Maladministration Broadacres Housing Association Limited (202324054) Case 202324054 · Managing Relations The complaint is about: The landlord’s handling of and communication about various repairs. Concerns relating to the conduct of staff. 4 Nov 2024 Maladministration Clarion Housing Association Limited (202315004) Case 202315004 · Estate Management The complaint is about the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour … 1 Nov 2024 Maladministration Clarion Housing Association Limited (202220337) Case 202220337 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has … 1 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202232021) Case 202232021 · Financial The complaint is about the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information … 31 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202320209) Case 202320209 · Managing Relations The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the … 31 Oct 2024 Maladministration Clarion Housing Association Limited (202405437) Case 202405437 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the … 31 Oct 2024 No Maladministration Community Gateway Association Limited (202335999) Case 202335999 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling … 31 Oct 2024 Maladministration Estuary Housing Association Limited (202228895) Case 202228895 · Managing Relations This complaint is about the landlord’s response to the resident’s concerns around recurring damage to the property. The Ombudsman has …