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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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25 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202307268) Case 202307268 · Managing Relations The complaint is about the landlord’s handling of: - The resident’s reports of repairs needed to the heating system at … 25 Oct 2024 Maladministration Incommunities Limited (202342063) Case 202342063 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a management transfer. The Housing Ombudsman has also … 25 Oct 2024 Reasonable Redress Orbit Group Limited (202347277) Case 202347277 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property. 25 Oct 2024 Partial Maladministration Paragon Asra Housing Limited (202339553) Case 202339553 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of multiple outstanding repairs. … 25 Oct 2024 Reasonable Redress Regenda Limited (202342306) Case 202342306 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. … 25 Oct 2024 Partial Maladministration Sparrow Shared Ownership Limited (202219349) Case 202219349 · For profit The complaint is about the landlord’s response to the resident’s concerns about: Noise transference from a neighbouring property. The condition … 25 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202228954) Case 202228954 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated … 25 Oct 2024 Maladministration The Riverside Group Limited (202301822) Case 202301822 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repair issues in her property. 24 Oct 2024 Partial Maladministration Rykneld Homes Limited (202234671) Case 202234671 · Managing Relations The complaint is about: the landlord’s handling of repairs since its complaint response of 27 June 2023. the condition of … 24 Oct 2024 Maladministration Sparrow Shared Ownership Limited (202211908) Case 202211908 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 24 Oct 2024 Maladministration The Riverside Group Limited (202303723) Case 202303723 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about a collapsed boundary wall. The Ombudsman will also … 23 Oct 2024 Maladministration A2Dominion Housing Group Limited (202233103) Case 202233103 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily … 23 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202301285) Case 202301285 · Estate Management This complaint is about the landlord’s handling of: The resident’s report of damp and mould in her kitchen and her … 23 Oct 2024 Maladministration Hyde Housing Association Limited (202315670) Case 202315670 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman … 23 Oct 2024 Partial Maladministration Jigsaw Homes Group Limited (202316442) Case 202316442 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Repairs to … 23 Oct 2024 Maladministration Mount Green Housing Association Limited (202205840) Case 202205840 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling. 21 Oct 2024 No Maladministration Acis Group Limited (202229209) Case 202229209 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours. 21 Oct 2024 Maladministration Clarion Housing Association Limited (202403888) Case 202403888 · Estate Management The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. … 21 Oct 2024 Maladministration Hyde Housing Association Limited (202233340) Case 202233340 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service … 21 Oct 2024 Reasonable Redress Karbon Homes Limited inc Byker Community Trust (202346160) Case 202346160 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp … 21 Oct 2024 Maladministration Nottingham Community Housing Association Limited (202310444) Case 202310444 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint. 21 Oct 2024 Maladministration One Housing Group Limited (202312620) Case 202312620 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks. 21 Oct 2024 Partial Maladministration Onward Homes Limited (202413224) Case 202413224 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and the patio doors, and subsequent damp and … 21 Oct 2024 Maladministration The Guinness Partnership Limited (202318175) Case 202318175 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint. 18 Oct 2024 Partial Maladministration Orbit Housing Association Limited (202208654) Case 202208654 · Old Complaints Handling categories The complaint is about the landlord’s: handling of the resident’s reports of damp and mould in his property. decision not … 18 Oct 2024 Maladministration Platform Housing Group Limited (202345356) Case 202345356 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to repair his windows. Reports of damp and mould. … 17 Oct 2024 Maladministration A2Dominion Housing Group Limited (202318447) Case 202318447 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows. 17 Oct 2024 Maladministration Arhag Housing Association Limited (202345623) Case 202345623 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for replacement windows and repairs to the external render. … 17 Oct 2024 Maladministration Eastlight Community Homes Limited (202340713) Case 202340713 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports that her neighbour was: causing noise nuisance. smoking cannabis. 17 Oct 2024 Reasonable Redress Estuary Housing Association Limited (202310898) Case 202310898 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202313640) Case 202313640 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202325559) Case 202325559 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s … 16 Oct 2024 Partial Maladministration Bolton at Home Limited (202310451) Case 202310451 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Various repairs including gutters, plastering and pointing, damp … 16 Oct 2024 Partial Maladministration Golding Homes Limited (202218685) Case 202218685 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to his roof and loft . … 16 Oct 2024 Maladministration Longhurst Group Limited (202347088) Case 202347088 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen … 16 Oct 2024 Maladministration Torus62 Limited (202339057) Case 202339057 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint regarding damp, mould, and associated repairs. 16 Oct 2024 Partial Maladministration Your Housing Group Limited (202311044) Case 202311044 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property including water leaks, damp and mould, a … 15 Oct 2024 Partial Maladministration Eastlight Community Homes Limited (202308431) Case 202308431 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about her end of defects inspection. Reports of defects … 15 Oct 2024 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202301196) Case 202301196 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and associated remedial repairs. The … 15 Oct 2024 Maladministration Orbit Housing Association Limited (202403133) Case 202403133 · Managing Relations The complaint is about how the landlord has handled the resident’s reports of damp and mould. We have also considered … 15 Oct 2024 Maladministration Stonewater Limited (202310055) Case 202310055 · Financial The complaint is about the landlord’s handling of service charges for support. The Ombudsman has also investigated the landlord’s complaint … 15 Oct 2024 Maladministration The Guinness Partnership Limited (202307967) Case 202307967 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property. 14 Oct 2024 Maladministration A2Dominion Housing Group Limited (202308664) Case 202308664 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 14 Oct 2024 Partial Maladministration Aster Group Limited (202229055) Case 202229055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water. Reports of a … 14 Oct 2024 No Maladministration ForHousing Limited (202344987) Case 202344987 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Decision to remove a padlock on a … 14 Oct 2024 Partial Maladministration Hightown Housing Association Limited (202302378) Case 202302378 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to the resident’s report that the landlord did not complete the paperwork for the … 14 Oct 2024 Partial Maladministration Raven Housing Trust Limited (202312041) Case 202312041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Issues with the heating system and associated works. … 11 Oct 2024 Maladministration Clarion Housing Association Limited (202219905) Case 202219905 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint. 11 Oct 2024 Maladministration Clarion Housing Association Limited (202234702) Case 202234702 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. … 10 Oct 2024 No Maladministration Flagship Housing Group Limited (202310430) Case 202310430 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property.