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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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10 Oct 2024 Maladministration The Guinness Partnership Limited (202302231) Case 202302231 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint … 10 Oct 2024 Maladministration The Riverside Group Limited (202314741) Case 202314741 · Managing Relations The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the … 10 Oct 2024 Partial Maladministration Wandle Housing Association Limited (202329490) Case 202329490 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s reports of water ingress at her property. The Ombudsman has … 9 Oct 2024 Maladministration Gentoo Group Limited (202305971) Case 202305971 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts. 9 Oct 2024 Maladministration Richmond Housing Partnership Limited (202347109) Case 202347109 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. This … 8 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202305675) Case 202305675 · Information and data management This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required … 4 Oct 2024 Partial Maladministration GreenSquareAccord Limited (202342904) Case 202342904 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of having no heating and hot water and associated … 4 Oct 2024 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202306383) Case 202306383 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate … 4 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202322569) Case 202322569 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to … 3 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202230637) Case 202230637 · Information and data management The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to … 3 Oct 2024 Maladministration The Riverside Group Limited (202304958) Case 202304958 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation. 2 Oct 2024 Maladministration Abri Group Limited (202201157) Case 202201157 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 2 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202221519) Case 202221519 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in … 2 Oct 2024 Maladministration Clarion Housing Association Limited (202327436) Case 202327436 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due … 2 Oct 2024 Reasonable Redress Hyde Housing Association Limited (202216639) Case 202216639 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and … 2 Oct 2024 Maladministration Hyde Housing Association Limited (202233033) Case 202233033 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered … 2 Oct 2024 No Maladministration Red Kite Community Housing Limited (202302754) Case 202302754 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property. 1 Oct 2024 Maladministration Bromford Housing Group Limited (202337217) Case 202337217 · Information and data management REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Oct 2024 Maladministration ForHousing Limited (202343435) Case 202343435 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint. 1 Oct 2024 Maladministration Shepherds Bush Housing Association Limited (202301459) Case 202301459 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a repair to the roof, due to a … 30 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202229072) Case 202229072 · Information and data management This complaint is about the landlord’s handling of the resident’s reports of damp and mould. This investigation has also considered … 30 Sep 2024 Maladministration A2Dominion Housing Group Limited (202304843) Case 202304843 · Financial The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. … 30 Sep 2024 Maladministration A2Dominion Housing Group Limited (202313599) Case 202313599 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports about leaks. 30 Sep 2024 Maladministration A2Dominion South Limited (202300917) Case 202300917 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns over money missing from a sinking fund. Complaint. 30 Sep 2024 Partial Maladministration Aster Group Limited (202233480) Case 202233480 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a new kitchen. … 30 Sep 2024 Partial Maladministration Aster Group Limited (202234482) Case 202234482 · Estate Management The complaint is about: The landlord’s response to the resident’s request to be reimbursed for the loss of his burger … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202225583) Case 202225583 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for … 30 Sep 2024 Maladministration Clarion Housing Association Limited (202327179) Case 202327179 · Managing Relations The complaint is about the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202338682) Case 202338682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: The repairs to the ventilation unit and the … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202339804) Case 202339804 · Old Complaints Handling categories The complaint is about the landlords handling of the residents reports of damp and mould at her property and the … 30 Sep 2024 Maladministration Clarion Housing Association Limited (202344118) Case 202344118 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of ASB from her neighbour. The landlord’s handling of … 30 Sep 2024 Maladministration Cobalt Housing Limited (202218996) Case 202218996 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including damp and … 30 Sep 2024 Maladministration Freebridge Community Housing Limited (202324812) Case 202324812 · Financial The complaint is about the landlord’s handling of: A rodent infestation. Damp and mould in the property. The resident’s compensation … 30 Sep 2024 Maladministration Freebridge Community Housing Limited (202347029) Case 202347029 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports about leaks, damp and mould. Response to the associated … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202215245) Case 202215245 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202234131) Case 202234131 · Estate Management The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202234547) Case 202234547 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s management of repairs at the property. … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202305517) Case 202305517 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202305858) Case 202305858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202315476) Case 202315476 · Estate Management The complaint is about the landlord’s handling of: the resident’s reported concerns about the standard of the: grounds maintenance. internal … 30 Sep 2024 Maladministration Leeds Jewish Housing Association Limited (202333695) Case 202333695 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of the resident’s reports of cigarette smoke entering the property. The landlords handling … 30 Sep 2024 Partial Maladministration LiveWest Homes Limited (202320358) Case 202320358 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident concerning: The handling of repairs to her previous property. The … 30 Sep 2024 Maladministration Moat Homes Limited (202341734) Case 202341734 · Managing Relations The complaint is about the landlord’s handling of: repairs to an underground leak and subsequent damp and mould in the … 30 Sep 2024 Maladministration One Housing Group Limited (202228081) Case 202228081 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about delays in its provision of her finalised service … 30 Sep 2024 Maladministration One Housing Group Limited (202229776) Case 202229776 · Managing Relations The resident’s complaint is about the landlord’s: Response to her reports of a leak in the property; Handling of the … 30 Sep 2024 Partial Maladministration One Housing Group Limited (202324626) Case 202324626 · Estate Management The complaint is about the landlord’s handling of: repairs to the lifts. the resident’s report of a missed survey appointment … 30 Sep 2024 Partial Maladministration Orbit Group Limited (202226862) Case 202226862 · Financial The complaint is about the landlord’s: Handling of the resident’s rent arrears. Response to the resident’s concerns about staff conduct. … 30 Sep 2024 Maladministration Orbit Group Limited (202302138) Case 202302138 · Occupancy Rights This complaint is about the landlord’s: Handling of its concerns about clutter in the resident’s home. Response to the resident’s … 30 Sep 2024 Partial Maladministration Paradigm Housing Group Limited (202308576) Case 202308576 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Trees behind a boundary fence. The side patio … 30 Sep 2024 Partial Maladministration Paragon Asra Housing Limited (202302467) Case 202302467 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of a defective patio door. The resident’s concerns about …