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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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26 Nov 2024 Maladministration Aster Group Limited (202305147) Case 202305147 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 26 Nov 2024 Outside Jurisdiction Estuary Housing Association Limited (202308974) Case 202308974 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her … 26 Nov 2024 Maladministration Hexagon Housing Association Limited (202318042) Case 202318042 · Managing Relations The complaint is about the condition of the property at the start of the tenancy and the landlord’s handling of … 26 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202227491) Case 202227491 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. … 26 Nov 2024 Partial Maladministration Karibu Community Homes Limited (202307991) Case 202307991 · Estate Management The complaint is about the landlord’s response to the resident’s: Request for it to provide audited service charge accounts and … 26 Nov 2024 Partial Maladministration Places for People Group Limited (202309583) Case 202309583 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for kitchen repairs. Associated complaint. 26 Nov 2024 Maladministration Places for People Group Limited (202348597) Case 202348597 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for … 25 Nov 2024 Maladministration A2Dominion Housing Group Limited (202234916) Case 202234916 · Financial The complaint is about the landlord’s handling of the resident’s request for further information about its 2021/2022 service charges. The … 25 Nov 2024 No Maladministration Bromford Housing Group Limited (202308549) Case 202308549 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a … 25 Nov 2024 Maladministration Longhurst Group Limited (202313632) Case 202313632 · Estate Management The complaint is about the landlord's handling of: Communal repairs. The communal cleaning. The resident’s associated complaint. 25 Nov 2024 Maladministration One Housing Group Limited (202320330) Case 202320330 · Managing Relations The complaint is about the landlord’s communication regarding obtaining an energy performance certificate and its process for installing solar panels. … 25 Nov 2024 Maladministration Places for People Group Limited (202324322) Case 202324322 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with … 25 Nov 2024 Partial Maladministration Raven Housing Trust Limited (202209028) Case 202209028 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns about subsidence. Reports of harassment, victimisation, … 25 Nov 2024 Partial Maladministration The Pioneer Housing and Community Group Limited (202220844) Case 202220844 · Financial The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord … 25 Nov 2024 No Maladministration Torus62 Limited (202309093) Case 202309093 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the … 25 Nov 2024 Partial Maladministration Vivid Housing Limited (202316347) Case 202316347 · Old Complaints Handling categories REPORT COMPLAINT 202316347 Vivid Housing Limited 25 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Nov 2024 Reasonable Redress Bromford Housing Group Limited (202301992) Case 202301992 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint. 22 Nov 2024 Maladministration Hyde Housing Association Limited (202232032) Case 202232032 · Old Property Condition categories The complaint is about the landlord’s handling of boiler repairs. 22 Nov 2024 Maladministration Hyde Housing Association Limited (202308650) Case 202308650 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation. 22 Nov 2024 No Maladministration Leeds Jewish Housing Association Limited (202337294) Case 202337294 · Financial The complaint is about the landlord’s handling of the resident’s: Pursuance of monies due to him under a court order. … 22 Nov 2024 Outside Jurisdiction Orbit Group Limited (202302635) Case 202302635 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of floods at the property in 2022. 22 Nov 2024 No Maladministration Places for People Group Limited (202216023) Case 202216023 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of … 22 Nov 2024 Maladministration Places for People Group Limited (202337962) Case 202337962 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould and associated repairs at … 22 Nov 2024 Maladministration Shian Housing Association Limited (202310376) Case 202310376 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to repair her central heating system. The Ombudsman has … 22 Nov 2024 Reasonable Redress The Riverside Group Limited (202234246) Case 202234246 · Old Property Condition categories REPORT COMPLAINT 202234246 The Riverside Group Limited 22 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Nov 2024 Maladministration Accent Housing Limited (202305751) Case 202305751 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the windows and doors in the resident’s property. The Ombudsman … 21 Nov 2024 Maladministration Plymouth Community Homes Limited (202336249) Case 202336249 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 21 Nov 2024 Maladministration The Guinness Partnership Limited (202317444) Case 202317444 · Managing Relations The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint. 20 Nov 2024 Maladministration ForHousing Limited (202308903) Case 202308903 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak from the flat upstairs . The … 20 Nov 2024 Partial Maladministration Homes Plus Limited (202326578) Case 202326578 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of condensation in the loft. Reports of outstanding repairs … 20 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202328253) Case 202328253 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Issues within the communal areas including repairs to … 20 Nov 2024 Maladministration Ongo Homes Limited (202310362) Case 202310362 · Estate Management The complaint is about the landlord’s handling of the resident’s: Requests for tree maintenance. Gate alteration requests. Associated complaint. 20 Nov 2024 Partial Maladministration Onward Homes Limited (202223887) Case 202223887 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leaking skylight in the resident’s property. Repairs and maintenance to the … 20 Nov 2024 Maladministration Places for People Group Limited (202218714) Case 202218714 · Managing Relations The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s … 20 Nov 2024 Maladministration The Riverside Group Limited (202300886) Case 202300886 · Financial The complaint is about the landlord’s response to the resident’s request for compensation relating to repair delays, decorating, and flooring … 19 Nov 2024 Outside Jurisdiction Aster Group Limited (202230046) Case 202230046 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to remain in a decant property. 19 Nov 2024 Maladministration Paragon Asra Housing Limited (202234137) Case 202234137 · Estate Management The complaint is about the landlord’s handling of: Repairs to a communal lift. The associated complaint. 19 Nov 2024 Partial Maladministration Paragon Asra Housing Limited (202345554) Case 202345554 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns raised in relation to the void inspection. The subsequent … 19 Nov 2024 Maladministration Sage Housing Limited (202331546) Case 202331546 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s request for broken tiles to be replaced under the Defect … 19 Nov 2024 Partial Maladministration The Guinness Partnership Limited (202329063) Case 202329063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp … 19 Nov 2024 Partial Maladministration Trident Housing Association Limited (202230288) Case 202230288 · Financial The complaint is about the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint. 18 Nov 2024 No Maladministration Aster Group Limited (202304972) Case 202304972 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint. 18 Nov 2024 Reasonable Redress Clarion Housing Association Limited (202307928) Case 202307928 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated … 18 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202403710) Case 202403710 · Managing Relations The complaint is about the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint … 18 Nov 2024 Maladministration Connexus Homes Limited (202228594) Case 202228594 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of a change to its Unacceptable User Actions and Behaviour Policy. 18 Nov 2024 Partial Maladministration Home Group Limited (202403124) Case 202403124 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the property’s structural integrity. Reports of damp and … 18 Nov 2024 Maladministration Stonewater Limited (202344467) Case 202344467 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 18 Nov 2024 Maladministration The Riverside Group Limited (202221136) Case 202221136 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her … 18 Nov 2024 Maladministration The Riverside Group Limited (202321149) Case 202321149 · Financial The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His … 18 Nov 2024 Partial Maladministration Trident Housing Association Limited (202214982) Case 202214982 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint.