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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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18 Nov 2022 Maladministration Ashfield District Council (202203316) Case 202203316 · Financial The complaint is about the landlord’s handling of the resident’s rent arrears. 17 Nov 2022 Partial Maladministration Southwark Council (202204107) Case 202204107 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a loss of heating and hot water, and … 15 Nov 2022 Maladministration Brighton and Hove City Council (202202555) Case 202202555 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior … 15 Nov 2022 Partial Maladministration Hammersmith and Fulham Council (202113955) Case 202113955 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The landlord’s … 15 Nov 2022 No Maladministration Kingston upon Hull City Council (202108897) Case 202108897 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos. 15 Nov 2022 Maladministration Waverley Borough Council (202205045) Case 202205045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request … 14 Nov 2022 Maladministration Leeds City Council (202111464) Case 202111464 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 14 Nov 2022 Partial Maladministration North Northamptonshire Council (202201798) Case 202201798 · Estate Management The complaint is about the landlord’s response to the resident’s request for it to remove a tree in her front … 14 Nov 2022 Partial Maladministration Southampton City Council (202000348) Case 202000348 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbours. The resident’s request to … 11 Nov 2022 Maladministration East Riding of Yorkshire Council (202115738) Case 202115738 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an extension. 10 Nov 2022 Outside Jurisdiction Westminster City Council (202111805) Case 202111805 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs to a leasehold property. 8 Nov 2022 Partial Maladministration Bristol City Council (202111004) Case 202111004 · Managing Relations The complaint is about the landlord’s handling of: The resident’s correspondence sent on 17 May 2021. The associated formal complaint. 8 Nov 2022 Maladministration Epping Forest District Council (202206787) Case 202206787 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling. 8 Nov 2022 No Maladministration Sedgemoor District Council (202206650) Case 202206650 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property. 7 Nov 2022 Maladministration Redditch Borough Council (202102751) Case 202102751 · Managing Relations The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works … 7 Nov 2022 No Maladministration Waltham Forest Council (202201036) Case 202201036 · Estate Management The complaint is about: The landlord’s response to the resident’s report of not having an allocated parking space. The landlord’s … 4 Nov 2022 No Maladministration Newham Council (202123428) Case 202123428 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: overcrowding; damp and mould; the replacement of her … 3 Nov 2022 No Maladministration Brentwood Borough Council (202013898) Case 202013898 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris. 3 Nov 2022 Maladministration Haringey London Borough Council (202202745) Case 202202745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 2 Nov 2022 Partial Maladministration Havering Council (202116597) Case 202116597 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour and noise nuisance by their neighbour. … 2 Nov 2022 Partial Maladministration Southwark Council (202202296) Case 202202296 · Managing Relations REPORT COMPLAINT 202202296 Southwark Council 1 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Oct 2022 Maladministration East Suffolk Council (202206499) Case 202206499 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the replacement of the windows in the property. 31 Oct 2022 Maladministration Westminster City Council (202012451) Case 202012451 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 31 Oct 2022 Maladministration Wolverhampton City Council (202123355) Case 202123355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property. 28 Oct 2022 No Maladministration Haringey London Borough Council (202116739) Case 202116739 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant … 28 Oct 2022 Maladministration Hinckley and Bosworth Borough Council (202109753) Case 202109753 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; … 28 Oct 2022 Partial Maladministration Wandsworth Council (202114577) Case 202114577 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance. The landlord’s … 27 Oct 2022 Maladministration Brentwood Borough Council (202203645) Case 202203645 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a kitchen replacement. 27 Oct 2022 Partial Maladministration Southampton City Council (202100164) Case 202100164 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s request … 27 Oct 2022 Maladministration Southwark Council (202119848) Case 202119848 · Managing Relations The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from … 26 Oct 2022 Reasonable Redress Southwark Council (202206071) Case 202206071 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, … 25 Oct 2022 Maladministration Norwich City Council (202115493) Case 202115493 · Managing Relations The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint. 24 Oct 2022 Maladministration Lambeth Council (202116411) Case 202116411 · Estate Management The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge . 23 Oct 2022 Maladministration Hammersmith and Fulham Council (202204229) Case 202204229 · Managing Relations The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into … 21 Oct 2022 Partial Maladministration East Devon District Council (202012631) Case 202012631 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) perpetrated by a neighbour, specifically, … 21 Oct 2022 Maladministration Hammersmith and Fulham Council (202202575) Case 202202575 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of faulty windows by the resident. 21 Oct 2022 Partial Maladministration Haringey London Borough Council (202119223) Case 202119223 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her … 21 Oct 2022 No Maladministration South Derbyshire District Council (202012512) Case 202012512 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s … 20 Oct 2022 Maladministration Wolverhampton City Council (202205867) Case 202205867 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repair issues in his bathroom; complaints handling. 18 Oct 2022 Partial Maladministration Islington Council (202005765) Case 202005765 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB) and noise disturbance. The priority … 17 Oct 2022 Maladministration Slough Borough Council (202111254) Case 202111254 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports … 13 Oct 2022 No Maladministration Crawley Borough Council (202201938) Case 202201938 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s … 11 Oct 2022 Reasonable Redress Brent Council (202101477) Case 202101477 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a … 11 Oct 2022 Partial Maladministration Hammersmith and Fulham Council (202118208) Case 202118208 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about missed appointments and poor contractor behaviour; response to … 10 Oct 2022 No Maladministration Newham Council (202114253) Case 202114253 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the … 9 Oct 2022 Maladministration Haringey London Borough Council (202201601) Case 202201601 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s back door. 9 Oct 2022 Maladministration Southwark Council (202125127) Case 202125127 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The … 7 Oct 2022 Partial Maladministration Wiltshire Council (202108732) Case 202108732 · Financial The complaint is about The level of service charge demanded by the landlord following a roof repair. The landlord’s response … 6 Oct 2022 Maladministration North Northamptonshire Council (202109405) Case 202109405 · Managing Relations This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling. 6 Oct 2022 Maladministration Royal Borough Of Greenwich (202123777) Case 202123777 · Managing Relations REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is …