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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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29 Nov 2024 No Maladministration Clarion Housing Association Limited (202326870) Case 202326870 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct during a telephone call. 29 Nov 2024 Partial Maladministration Freebridge Community Housing Limited (202217964) Case 202217964 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents’: Reports about repairs to soffits, facias and guttering Reports about … 29 Nov 2024 Maladministration Home Group Limited (202228400) Case 202228400 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has … 29 Nov 2024 Maladministration Home Group Limited (202302832) Case 202302832 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also … 29 Nov 2024 Maladministration Homes Plus Limited (202308385) Case 202308385 · Moving/Buying/Selling Home The complaint is about: the landlord’s response to the resident’s request to cut back the trees in her back garden. … 29 Nov 2024 Partial Maladministration Hyde Housing Association Limited (202226674) Case 202226674 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint. 29 Nov 2024 Reasonable Redress Hyde Housing Association Limited (202230105) Case 202230105 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom. 29 Nov 2024 Partial Maladministration Moat Homes Limited (202340083) Case 202340083 · Old Moving to a Property categories The complaint is regarding the landlord’s handling of: Repairs to the resident’s front door. Reports of damp and mould. The … 29 Nov 2024 Maladministration One Housing Group Limited (202305979) Case 202305979 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 29 Nov 2024 Maladministration One Housing Group Limited (202328255) Case 202328255 · Old Property Condition categories The complaint is about the landlord's handling of repairs to the boiler in the resident’s property. 29 Nov 2024 Maladministration One Vision Housing Limited (202317916) Case 202317916 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Report of a leak. Request to repair or replace damaged … 29 Nov 2024 Partial Maladministration Paragon Asra Housing Limited (202325751) Case 202325751 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of repairs throughout the property. The landlord’s response to … 29 Nov 2024 Maladministration Richmond Housing Partnership Limited (202324731) Case 202324731 · Information and data management This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the property. Reports of … 29 Nov 2024 Maladministration Southway Housing Trust (Manchester) Limited (202306857) Case 202306857 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The … 29 Nov 2024 Maladministration Stonewater Limited (202234548) Case 202234548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise and antisocial behaviour (ASB). 29 Nov 2024 Partial Maladministration Stonewater Limited (202301180) Case 202301180 · Estate Management The complaint is about: The landlord's handling of reports that contractors had not done communal cleaning. The landlord's handling of … 29 Nov 2024 No Maladministration Wandle Housing Association Limited (202311610) Case 202311610 · Financial The complaint is about the landlord's handling of: Repairs to the door entry system during and after a power cut. … 29 Nov 2024 Partial Maladministration Your Housing Group Limited (202234964) Case 202234964 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. … 28 Nov 2024 Reasonable Redress A2Dominion Housing Group Limited (202304405) Case 202304405 · Old Property Condition categories This complaint is about the landlord’s handling of reports about drain blockages and smells. 28 Nov 2024 No Maladministration Bolton at Home Limited (202321740) Case 202321740 · Occupancy Rights The complaint is about: The landlord’s handling of the resident’s request to have their name removed from a tenancy. The … 28 Nov 2024 Maladministration Citizen Housing Group Limited (202315154) Case 202315154 · Old Property Condition categories This complaint is about the landlord’s handling of reports of damp and mould. 28 Nov 2024 No Maladministration Citizen Housing Group Limited (202338215) Case 202338215 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of a gas leak at the property. 28 Nov 2024 Reasonable Redress Cobalt Housing Limited (202410694) Case 202410694 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a … 28 Nov 2024 Maladministration Curo Places Limited (202320562) Case 202320562 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of an investigation into structural concerns about the property. The Ombudsman has … 28 Nov 2024 Maladministration Eastlight Community Homes Limited (202311363) Case 202311363 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s report of the ceiling collapsing. The landlord’s complaint handling has … 28 Nov 2024 Partial Maladministration ForHousing Limited (202342868) Case 202342868 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s complaint handling. The Ombudsman has … 28 Nov 2024 Maladministration Home Group Limited (202221637) Case 202221637 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint. 28 Nov 2024 Maladministration Lincolnshire Housing Partnership Limited (202313318) Case 202313318 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of: Staff conduct. Damage caused by a leak. The … 28 Nov 2024 Maladministration Orbit Group Limited (202225124) Case 202225124 · Old Property Condition categories The landlord’s response to the resident’s complaint about her request for fencing and repairs. 28 Nov 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202400591) Case 202400591 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of repairs to resolve damp and mould. Decision not to decant the resident. … 28 Nov 2024 Partial Maladministration Stonewater Limited (202330433) Case 202330433 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the: Front door. Kitchen. Bathroom. 27 Nov 2024 Partial Maladministration 54North Homes Limited (202109465) Case 202109465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint. 27 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202328263) Case 202328263 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This … 27 Nov 2024 Maladministration Abri Group Limited (202228061) Case 202228061 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns that a neighbour had erected a patio and fence … 27 Nov 2024 Partial Maladministration Citizen Housing Group Limited (202307295) Case 202307295 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the security of the block. We have also … 27 Nov 2024 No Maladministration Connexus Homes Limited (202310904) Case 202310904 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”). The … 27 Nov 2024 Maladministration Irwell Valley Housing Association Limited (202308371) Case 202308371 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports of concerns with the communal cleaning. Resident’s reports of … 27 Nov 2024 Maladministration Islington and Shoreditch Housing Association Limited (202305280) Case 202305280 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s request for repairs to the wet room in the property. … 27 Nov 2024 Partial Maladministration Midland Heart Limited (202327318) Case 202327318 · Information and data management The complaint is about the landlord’s handling of the resident’s: Subject Access Request (SAR). Reports about repairs. Reports about staff … 27 Nov 2024 Maladministration One Housing Group Limited (202310823) Case 202310823 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property … 27 Nov 2024 Maladministration One Housing Group Limited (202316616) Case 202316616 · Old Property Condition migrated-2025 The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her … 27 Nov 2024 Maladministration Orbit Group Limited (202300902) Case 202300902 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman … 27 Nov 2024 Mediation Orbit Group Limited (202317725) Case 202317725 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the … 27 Nov 2024 Outside Jurisdiction Paradigm Housing Group Limited (202302532) Case 202302532 · Financial The complaint is about the landlord’s response to concerns raised about the service charge. 27 Nov 2024 Maladministration Shepherds Bush Housing Association Limited (202305835) Case 202305835 · Old Tenants Behaviour categories The complaint concerns the landlord's response to the resident’s reports of strong smells in her flat. 27 Nov 2024 Maladministration Stonewater Limited (202225980) Case 202225980 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a broken fence and other garden issues. The … 27 Nov 2024 Maladministration Stonewater Limited (202318462) Case 202318462 · Managing Relations The complaint is about the landlord’s handling of: the resident’s request for adaptations. the associated complaint. 27 Nov 2024 Maladministration The Industrial Dwellings Society (1885) Limited (202344796) Case 202344796 · Old Property Condition categories The resident’s complaint was about the landlord’s handling of reports of damp and mould and of a leak flooding the … 26 Nov 2024 No Maladministration A2Dominion Housing Group Limited (202311808) Case 202311808 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) reports made against the resident. 26 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202336097) Case 202336097 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident and her daughter’s health. the landlord’s: response to …