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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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12 Jan 2023 Maladministration Leeds City Council (202205740) Case 202205740 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a back-garden fence to be erected. The landlord’s … 11 Jan 2023 Partial Maladministration Hammersmith and Fulham Council (202101425) Case 202101425 · ASB/Abuse/Nuisance The complaint concerns the landlord’s response to: ASB reports and the request for hotel costs. Concerns regarding the level of … 11 Jan 2023 Partial Maladministration London Borough of Ealing (202004589) Case 202004589 · Financial REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Jan 2023 Maladministration Haringey London Borough Council (202202708) Case 202202708 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal … 10 Jan 2023 Maladministration Haringey London Borough Council (202210235) Case 202210235 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence. 6 Jan 2023 Partial Maladministration Dudley Metropolitan Borough Council (202125324) Case 202125324 · Financial The complaint is about the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint. 5 Jan 2023 Reasonable Redress Brighton and Hove City Council (202209776) Case 202209776 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports regarding his neighbour attracting birds to their balcony. 5 Jan 2023 Partial Maladministration Islington Council (202200164) Case 202200164 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the guttering at the property; and The complaint. 3 Jan 2023 Partial Maladministration City of York Council (202204432) Case 202204432 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about her neighbour and their dog’s behaviour; complaints handling. 3 Jan 2023 Partial Maladministration North West Leicestershire District Council (202119883) Case 202119883 · Financial The complaint concerns: The landlord’s response to concerns from the resident about the cause of fire in the property. The … 23 Dec 2022 Maladministration Birmingham City Council (202113825) Case 202113825 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom floor. The resident’s complaint. 23 Dec 2022 Reasonable Redress Westminster City Council (202205529) Case 202205529 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of outstanding hot water pressure issues, radiator and balcony … 22 Dec 2022 Partial Maladministration Stroud District Council (202115464) Case 202115464 · Managing Relations This complaint is about the resident’s reports of the landlord’s handling of: Replacement of the shed roof. The resident’s roof … 21 Dec 2022 Reasonable Redress Newham Council (202120548) Case 202120548 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 20 Dec 2022 Maladministration Birmingham City Council (202121986) Case 202121986 · Managing Relations REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […] 20 Dec 2022 Maladministration Kingston upon Hull City Council (202125791) Case 202125791 · Managing Relations The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the … 19 Dec 2022 Partial Maladministration Sandwell Metropolitan Borough Council (201913046) Case 201913046 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s antisocial behaviour (ASB) case. Response to reports that the fence … 19 Dec 2022 No Maladministration Thurrock Council (202104511) Case 202104511 · Financial The complaint is about the landlord’s response to the resident’s reports about its communal service provision. 19 Dec 2022 No Maladministration Thurrock Council (202202354) Case 202202354 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of ongoing damp and mould in their property. 16 Dec 2022 Partial Maladministration Haringey London Borough Council (202112771) Case 202112771 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and … 16 Dec 2022 Maladministration Lambeth Council (202208360) Case 202208360 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of lighting and electrical concerns. 14 Dec 2022 Maladministration Birmingham City Council (202123521) Case 202123521 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 14 Dec 2022 Maladministration Manchester City Council (202101585) Case 202101585 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen … 12 Dec 2022 Reasonable Redress Castle Point Borough Council (202203862) Case 202203862 · Estate Management The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment … 12 Dec 2022 Maladministration East Devon District Council (202210793) Case 202210793 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over … 10 Dec 2022 Maladministration Basildon Borough Council (202112531) Case 202112531 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony. 9 Dec 2022 Partial Maladministration Newham Council (202204227) Case 202204227 · Financial The complaint is about: The landlord’s handling of the repair of a leak and remedial works required, including costs incurred … 9 Dec 2022 No Maladministration Sheffield City Council (202108956) Case 202108956 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from neighbouring properties. The resident’s concerns … 8 Dec 2022 No Maladministration Barnsley Metropolitan Borough Council (202126833) Case 202126833 · Estate Management The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property. 8 Dec 2022 No Maladministration Brighton and Hove City Council (202109037) Case 202109037 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports in relation to: outstanding bathroom repairs Condition of the … 8 Dec 2022 Reasonable Redress East Suffolk Council (202207802) Case 202207802 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators. 8 Dec 2022 Partial Maladministration Southwark Council (202111918) Case 202111918 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the service provided by his Homeownership Officer (HO). … 8 Dec 2022 Maladministration Tamworth Borough Council (202128565) Case 202128565 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments. 1 Dec 2022 Partial Maladministration Newham Council (202205449) Case 202205449 · Managing Relations The complaint is about: The level of compensation offered by the landlord in recognition of delays in repairing leaks to … 30 Nov 2022 Partial Maladministration Harlow District Council (202103324) Case 202103324 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about: The smoke alarms and gas safety checks at … 30 Nov 2022 Partial Maladministration Leicester City Council (202001361) Case 202001361 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) by her neighbour’s adult son. … 30 Nov 2022 Maladministration London Borough of Hackney (202114761) Case 202114761 · Old Property Condition migrated-2025 REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Nov 2022 Maladministration Norwich City Council (202103925) Case 202103925 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication … 29 Nov 2022 Maladministration Westminster City Council (202016964) Case 202016964 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial … 28 Nov 2022 Maladministration Sandwell Metropolitan Borough Council (202107285) Case 202107285 · Old Property Condition migrated-2025 The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home. 28 Nov 2022 Partial Maladministration Southwark Council (202113463) Case 202113463 · Information and data management This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s reports of leaks, damp … 28 Nov 2022 No Maladministration Tamworth Borough Council (202207084) Case 202207084 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she … 25 Nov 2022 Partial Maladministration Barking and Dagenham Council (202009340) Case 202009340 · Managing Relations The resident complains about: The suitability of the property offered by the landlord in February 2020. The landlord’s handling of … 24 Nov 2022 Partial Maladministration Lambeth Council (202115626) Case 202115626 · ASB/Abuse/Nuisance REPORT COMPLAINT 202115626 Lambeth Council 24 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 23 Nov 2022 Partial Maladministration South Tyneside Council (202118424) Case 202118424 · Managing Relations The complaint is about: The landlord’s response to the resident’s request that a former outhouse at the property be rebuilt, … 23 Nov 2022 Maladministration Southwark Council (202111944) Case 202111944 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. … 22 Nov 2022 No Maladministration Ipswich Borough Council (202118420) Case 202118420 · Moving/Buying/Selling Home The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about … 22 Nov 2022 Partial Maladministration Westminster City Council (202004648) Case 202004648 · Information and data management The complaint is about the landlord’s response to the resident’s: reports about repairs to her railing and gate; request for … 21 Nov 2022 Maladministration Camden Council (202105321) Case 202105321 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in … 21 Nov 2022 Partial Maladministration Camden Council (202114649) Case 202114649 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a leak and damage to his ceiling. Handling …