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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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17 Dec 2024 Maladministration Torus62 Limited (202403924) Case 202403924 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also looked at the landlord’s … 17 Dec 2024 Maladministration Wandle Housing Association Limited (202319561) Case 202319561 · Financial The complaint is about the landlord’s handling of a leak. The Ombudsman has also considered the landlord’s complaint handling. 16 Dec 2024 No Maladministration Clarion Housing Association Limited (202118676) Case 202118676 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of … 16 Dec 2024 Partial Maladministration Gentoo Group Limited (202231509) Case 202231509 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s request for it to complete a pathway repair. The associated … 16 Dec 2024 Partial Maladministration GreenSquareAccord Limited (202400949) Case 202400949 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of overcrowding. The resident’s reports of damp and mould. … 16 Dec 2024 Reasonable Redress LiveWest Homes Limited (202300625) Case 202300625 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning. 16 Dec 2024 Partial Maladministration Nottingham Community Housing Association Limited (202313300) Case 202313300 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: The maintenance of communal areas. Service charges for … 16 Dec 2024 Partial Maladministration Orbit Housing Association Limited (202234807) Case 202234807 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (ASB). Staff conduct. 16 Dec 2024 Partial Maladministration Places for People Group Limited (202343788) Case 202343788 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. … 16 Dec 2024 Reasonable Redress Platform Housing Group Limited (202328275) Case 202328275 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. 16 Dec 2024 Reasonable Redress Stonewater Limited (202234676) Case 202234676 · Managing Relations The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the … 16 Dec 2024 Reasonable Redress Stonewater Limited (202314128) Case 202314128 · Estate Management The complaint is about the landlord’s response to the resident’s report that the landlord had not maintained the external communal … 16 Dec 2024 Maladministration Stonewater Limited (202334959) Case 202334959 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, windows and loft insulation at the property. the … 16 Dec 2024 Partial Maladministration Together Housing Association Limited (202308783) Case 202308783 · Estate Management The complaint is about the landlord’s handling of reports of issues with 2 trees in the resident’s front garden. This … 16 Dec 2024 Maladministration Wandle Housing Association Limited (202230003) Case 202230003 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of outstanding communal repairs. Complaint. This report has also … 13 Dec 2024 Maladministration Aster Group Limited (202324151) Case 202324151 · Old Property Condition categories The complaint is about the resident’s concerns around the landlord’s handling of: Reports of damp and mould in the property. … 13 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202310522) Case 202310522 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has … 13 Dec 2024 Maladministration Stockport Homes Limited (202400602) Case 202400602 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated repairs. A woodlice infestation. 13 Dec 2024 No Maladministration The Community Housing Group Limited (202305538) Case 202305538 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from … 12 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202311909) Case 202311909 · Estate Management The complaint is about: The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The Ombudsman has … 12 Dec 2024 Maladministration Greenoak Housing Association Limited (202303986) Case 202303986 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) including noise nuisance. Reports of … 12 Dec 2024 Maladministration Wandle Housing Association Limited (202301722) Case 202301722 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to the communal TV aerial. … 12 Dec 2024 Maladministration Wandle Housing Association Limited (202327977) Case 202327977 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: His reports of antisocial behaviour (ASB). Reconnecting the heating system in … 11 Dec 2024 Partial Maladministration Hastoe Housing Association Limited (202336879) Case 202336879 · Estate Management REPORT COMPLAINT 202336879 Hastoe Housing Association Limited 11 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Dec 2024 No Maladministration Accent Housing Limited (202300518) Case 202300518 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: His requests for a detailed breakdown of service … 10 Dec 2024 Maladministration Red Kite Community Housing Limited (202317139) Case 202317139 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of high water pressure. complaint handling. 9 Dec 2024 Maladministration Clarion Housing Association Limited (202345917) Case 202345917 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports regarding various repair issues at her property. Complaints handling. 9 Dec 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202217273) Case 202217273 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s reports of a roof leak. The Ombudsman has also investigated … 9 Dec 2024 Maladministration Torus62 Limited (202320438) Case 202320438 · Managing Relations The complaint is about the landlord’s: Response to repair issues at the property. Complaint handling. 6 Dec 2024 Maladministration Poplar Housing And Regeneration Community Association Limited (202229979) Case 202229979 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Associated complaint. 6 Dec 2024 No Maladministration Thirteen Housing Group Limited (202308820) Case 202308820 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of pests within the property. 4 Dec 2024 Partial Maladministration GreenSquareAccord Limited (202334343) Case 202334343 · Old Complaints Handling categories The complaint is a about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s complaints. 4 Dec 2024 Maladministration Hyde Housing Association Limited (202319093) Case 202319093 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 4 Dec 2024 Maladministration Orbit Housing Association Limited (202348692) Case 202348692 · Financial The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to the front door, windows, and … 4 Dec 2024 Reasonable Redress Paradigm Housing Group Limited (202324683) Case 202324683 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property. 4 Dec 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202401031) Case 202401031 · Financial The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls … 4 Dec 2024 Partial Maladministration Soha Housing Limited (202301865) Case 202301865 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about monthly charges which are not applicable to him. … 3 Dec 2024 Maladministration Clarion Housing Association Limited (202324940) Case 202324940 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 3 Dec 2024 Reasonable Redress Hexagon Housing Association Limited (202307744) Case 202307744 · Old Property Condition migrated-2025 The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. … 3 Dec 2024 Partial Maladministration Midland Heart Limited (202225075) Case 202225075 · Managing Relations The complaint is about the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The … 2 Dec 2024 Partial Maladministration A2Dominion Housing Group Limited (202400057) Case 202400057 · Managing Relations The complaint is about the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells … 2 Dec 2024 Maladministration Clarion Housing Association Limited (202408018) Case 202408018 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Communal lighting repairs. The Ombudsman … 2 Dec 2024 Maladministration East Midlands Housing Group Limited (202305125) Case 202305125 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB). 30 Nov 2024 Maladministration Paragon Asra Housing Limited (202124501) Case 202124501 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs in the property including leaks, damp, and … 29 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202231935) Case 202231935 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. … 29 Nov 2024 Maladministration Accent Housing Limited (202303477) Case 202303477 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of draughts and the property not retaining heat. Reports … 29 Nov 2024 Partial Maladministration Aster Group Limited (202404076) Case 202404076 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial … 29 Nov 2024 Maladministration Clarion Housing Association Limited (202222119) Case 202222119 · Moving/Buying/Selling Home The complaint is about the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace. … 29 Nov 2024 Maladministration Clarion Housing Association Limited (202305122) Case 202305122 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint. 29 Nov 2024 Maladministration Clarion Housing Association Limited (202318286) Case 202318286 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot …