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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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16 Feb 2023 No Maladministration City of York Council (202205506) Case 202205506 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not … 15 Feb 2023 Maladministration Barking and Dagenham Council (202113701) Case 202113701 · Managing Relations The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord … 15 Feb 2023 Severe Maladministration Newham Council (202111993) Case 202111993 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property. 15 Feb 2023 No Maladministration Newham Council (202205617) Case 202205617 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord … 15 Feb 2023 Partial Maladministration Somerset Council (202115567) Case 202115567 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos in her home. Allegation about the behaviour … 15 Feb 2023 Severe Maladministration Southwark Council (202207291) Case 202207291 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to decline the resident’s mutual exchange application, on the basis that he was … 15 Feb 2023 No Maladministration Swindon Borough Council (202213848) Case 202213848 · Managing Relations The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence. 14 Feb 2023 Maladministration Lewisham Council (202207293) Case 202207293 · Managing Relations The complaint is about the landlord’s handling of: 13 Feb 2023 Maladministration Folkestone & Hythe District Council (202127345) Case 202127345 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to … 13 Feb 2023 Partial Maladministration Newham Council (202119473) Case 202119473 · Estate Management The complaint is about the landlord’s handling of: The pruning works to trees near the resident’s property. The associated complaint. 10 Feb 2023 Maladministration Thurrock Council (202102215) Case 202102215 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of an insecure front door. 9 Feb 2023 Partial Maladministration Melton Borough Council (202125091) Case 202125091 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The delays to repair the resident’s front and back doors. The resident’s … 9 Feb 2023 No Maladministration Sandwell Metropolitan Borough Council (202211526) Case 202211526 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related … 9 Feb 2023 Maladministration Stroud District Council (202212935) Case 202212935 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath. 8 Feb 2023 Maladministration Derby City Council (202124724) Case 202124724 · Managing Relations The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered … 8 Feb 2023 Maladministration Lambeth Council (202115695) Case 202115695 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property. 8 Feb 2023 Maladministration Norwich City Council (202122852) Case 202122852 · Managing Relations The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling. 8 Feb 2023 No Maladministration Waltham Forest Council (202212014) Case 202212014 · Estate Management The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling. 7 Feb 2023 Maladministration Epping Forest District Council (202214043) Case 202214043 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered. 3 Feb 2023 No Maladministration North Kesteven District Council (202118382) Case 202118382 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side … 2 Feb 2023 No Maladministration Newham Council (202215505) Case 202215505 · Estate Management The complaint is about the landlord’s response to the resident’s reports about the standard of cleanliness within communal areas. 1 Feb 2023 Maladministration Leeds City Council (202118443) Case 202118443 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a repair to broken glazing above her front … 1 Feb 2023 No Maladministration Leeds City Council (202213963) Case 202213963 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that staff are unavailable when he contacts them by … 31 Jan 2023 Partial Maladministration Camden Council (202017557) Case 202017557 · Financial The complaint concerns: The cost of the communal district heating renewal to leaseholders. The landlord’s response to concerns raised regarding … 31 Jan 2023 Maladministration Hammersmith and Fulham Council (202117830) Case 202117830 · Managing Relations The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. … 31 Jan 2023 Partial Maladministration Lambeth Council (201804647) Case 201804647 · Information and data management This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s disrepair concerns, including: a … 31 Jan 2023 Maladministration Milton Keynes Council (201902957) Case 201902957 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. … 31 Jan 2023 Partial Maladministration Southwark Council (202121162) Case 202121162 · Managing Relations The landlord’s handling of reports of: Defective heating in the property. Damp and mould in the property. Repairs needed to … 31 Jan 2023 Severe Maladministration Tandridge District Council (202117404) Case 202117404 · Managing Relations This complaint is about the landlord’s response to concerns raised about the attitude and approach of the resident’s former housing … 30 Jan 2023 Partial Maladministration Newcastle City Council (202120870) Case 202120870 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation in her former property. The … 27 Jan 2023 Maladministration Newham Council (202111880) Case 202111880 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of a report of antisocial behaviour regarding the resident, which resulted in her … 27 Jan 2023 Maladministration Westminster City Council (202205212) Case 202205212 · Estate Management REPORT COMPLAINT 202205212 Westminster City Council 27 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Jan 2023 Partial Maladministration Arun District Council (202110505) Case 202110505 · Health and Safety (inc. building safety) REPORT COMPLAINT 202110505 Arun District Council 26 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jan 2023 Maladministration Bristol City Council (202120397) Case 202120397 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about the poor condition of their neighbour’s garden. 25 Jan 2023 Maladministration Southwark Council (202102902) Case 202102902 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of loss of heating to her home. The Ombudsman … 25 Jan 2023 Partial Maladministration Welwyn Hatfield Borough Council (202107327) Case 202107327 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 24 Jan 2023 Maladministration Islington Council (202126743) Case 202126743 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of an infestation of mice at his property. Handling … 23 Jan 2023 Maladministration Birmingham City Council (202122983) Case 202122983 · Managing Relations The complaint is about: The landlord’s refusal to replace the resident’s kitchen. The landlord’s record keeping. 23 Jan 2023 Partial Maladministration Lewes District Council (202128624) Case 202128624 · Information and data management The complaint is about the landlord's handling of: The resident’s request for the kitchen to be adapted to allow for … 19 Jan 2023 Maladministration Hammersmith and Fulham Council (202109579) Case 202109579 · Managing Relations REPORT COMPLAINT 202109579 Hammersmith and Fulham Council 16 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Jan 2023 No Maladministration Leeds City Council (202211100) Case 202211100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repair issues with the back door. 18 Jan 2023 No Maladministration Haringey London Borough Council (202127394) Case 202127394 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father. 18 Jan 2023 Maladministration Harlow District Council (202209969) Case 202209969 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that his toilet was not flushing. The associated complaint. 17 Jan 2023 Maladministration Camden Council (202112376) Case 202112376 · Managing Relations REPORT COMPLAINT 202112376 Camden Council 17 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 17 Jan 2023 Maladministration Haringey London Borough Council (202205995) Case 202205995 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property. 17 Jan 2023 Maladministration Sandwell Metropolitan Borough Council (202204475) Case 202204475 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring. 16 Jan 2023 Reasonable Redress Hammersmith and Fulham Council (202113566) Case 202113566 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding her sink. 16 Jan 2023 Maladministration Hammersmith and Fulham Council (202206648) Case 202206648 · Managing Relations The complaint is about the landlord’s handling of the resident’s:: Report of a kitchen window leak. Report of a kitchen … 14 Jan 2023 Reasonable Redress Waltham Forest Council (202210177) Case 202210177 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system. 12 Jan 2023 Maladministration Hammersmith and Fulham Council (202206018) Case 202206018 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of damp and mould in the property. The associated formal …