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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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20 Dec 2024 Reasonable Redress GreenSquareAccord Limited (202334620) Case 202334620 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: A blockage under the kitchen sink. Damp and … 20 Dec 2024 Maladministration Hexagon Housing Association Limited (202209040) Case 202209040 · Information and data management The complaint is about: the landlord’s handling of the resident’s concerns about its planned works in her home. that she … 20 Dec 2024 No Maladministration Home Group Limited (202309672) Case 202309672 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised about staff conduct. The associated complaint. 20 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202306973) Case 202306973 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of a leak in the shower room. The landlord’s … 20 Dec 2024 Partial Maladministration Midland Heart Limited (202226996) Case 202226996 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s concerns … 20 Dec 2024 Reasonable Redress One Manchester Limited (202332199) Case 202332199 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s Right to Buy application. 20 Dec 2024 Maladministration Paragon Asra Housing Limited (202403682) Case 202403682 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s report of a leak causing damp and mould and reports … 20 Dec 2024 Reasonable Redress Regenda Limited (202410072) Case 202410072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould. 20 Dec 2024 Maladministration Richmond Housing Partnership Limited (202120943) Case 202120943 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Damaged asbestos tiles. Repairs relating to leaks and … 20 Dec 2024 Maladministration Richmond Housing Partnership Limited (202333396) Case 202333396 · Old Complaints Handling categories The resident’s complaint is regarding the landlord’s handling of repair reports relating to: Drainage issues. A broken living room window. … 20 Dec 2024 Severe Maladministration Soho Housing Association Limited (202328172) Case 202328172 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and the resident’s related requests for reasonable adjustments. 20 Dec 2024 Maladministration Southway Housing Trust (Manchester) Limited (202125549) Case 202125549 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct … 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202300585) Case 202300585 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint. 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202303154) Case 202303154 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors … 20 Dec 2024 Maladministration The Guinness Partnership Limited (202322181) Case 202322181 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 19 Dec 2024 No Maladministration Abri Group Limited (202309128) Case 202309128 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a broken fence. 19 Dec 2024 Reasonable Redress Bromford Housing Group Limited (202302825) Case 202302825 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s … 19 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202413672) Case 202413672 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 19 Dec 2024 Partial Maladministration East Midlands Housing Group Limited (202341469) Case 202341469 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. … 19 Dec 2024 Maladministration Flagship Housing Group Limited (202408033) Case 202408033 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: His request for a ‘management move’. A loss of heating to … 19 Dec 2024 Maladministration Gentoo Group Limited (202307324) Case 202307324 · Financial The complaint is about the landlord’s response to the resident’s concerns about The planned rewiring works and replacement kitchen. Asbestos. … 19 Dec 2024 No Maladministration Home Group Limited (202308173) Case 202308173 · Old Property Condition migrated-2025 REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Dec 2024 Partial Maladministration One Manchester Limited (202225060) Case 202225060 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 19 Dec 2024 Partial Maladministration Richmond Housing Partnership Limited (202311002) Case 202311002 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and the associated repairs to the kitchen. The … 19 Dec 2024 Partial Maladministration Trident Housing Association Limited (202208978) Case 202208978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the … 19 Dec 2024 Maladministration Wandle Housing Association Limited (202315557) Case 202315557 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: service charges, pest control and another resident feeding … 19 Dec 2024 Maladministration Wandle Housing Association Limited (202329262) Case 202329262 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of leaks at the property. The associated complaint handling. … 18 Dec 2024 Maladministration Beyond Housing Limited (202410893) Case 202410893 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. We have … 18 Dec 2024 Outside Jurisdiction Clarion Housing Association Limited (202331225) Case 202331225 · Old Property Condition categories The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs. 18 Dec 2024 Maladministration Clarion Housing Association Limited (202340783) Case 202340783 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics. 18 Dec 2024 Outside Jurisdiction Futures Housing Group Limited (202308956) Case 202308956 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor. 18 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202300279) Case 202300279 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s … 18 Dec 2024 Reasonable Redress LiveWest Homes Limited (202306780) Case 202306780 · Health and Safety (inc. building safety) The complaint concerns the landlord’s response to the concern regarding the safety of the electrical cabling to the boiler. This … 18 Dec 2024 Maladministration Origin Housing Limited (202308589) Case 202308589 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the boiler. The Ombudsman has also considered the landlord’s complaint … 18 Dec 2024 Maladministration Places for People Group Limited (202228356) Case 202228356 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of damp, mould and the living room being too … 18 Dec 2024 Partial Maladministration Richmond Housing Partnership Limited (202319491) Case 202319491 · Estate Management The complaint was about the landlord’s response to resident’s concerns about grass and debris blowing onto the resident’s property following … 18 Dec 2024 Maladministration Shepherds Bush Housing Association Limited (202407308) Case 202407308 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of water ingress and damp and mould. The Ombudsman has also … 18 Dec 2024 Maladministration The Guinness Partnership Limited (202337119) Case 202337119 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the … 18 Dec 2024 Maladministration Wandle Housing Association Limited (202329059) Case 202329059 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of boiler faults. Complaint. 18 Dec 2024 Partial Maladministration Westminster Community Homes Limited (202226266) Case 202226266 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 17 Dec 2024 Maladministration Accent Housing Limited (202312879) Case 202312879 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of plumbing repairs affecting the toilet and drains. reports … 17 Dec 2024 Maladministration Clarion Housing Association Limited (202222519) Case 202222519 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s … 17 Dec 2024 Maladministration East Midlands Housing Group Limited (202227100) Case 202227100 · Managing Relations The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the … 17 Dec 2024 Partial Maladministration Gravesend Churches Housing Association Limited (202224957) Case 202224957 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal stairwell. Repairs to the water supply pipes. The … 17 Dec 2024 Reasonable Redress Incommunities Limited (202310043) Case 202310043 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved … 17 Dec 2024 Partial Maladministration Jigsaw Homes Group Limited (202014614) Case 202014614 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Dec 2024 Partial Maladministration Magna Housing Limited (202323728) Case 202323728 · Managing Relations The complaint is about the landlord’s: Handling of reports of a leak and remedial works required. Response to health and … 17 Dec 2024 Maladministration Nottingham Community Housing Association Limited (202306377) Case 202306377 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Asbestos. The upgrade of her kitchen and bathroom. … 17 Dec 2024 Partial Maladministration Paradigm Housing Group Limited (202311664) Case 202311664 · Managing Relations The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the … 17 Dec 2024 Maladministration The Riverside Group Limited (202230641) Case 202230641 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that a carbon monoxide alarm had not been installed …