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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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13 Mar 2023 Maladministration Lambeth Council (202115650) Case 202115650 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following leaks. The landlord’s complaint handling. 13 Mar 2023 No Maladministration Leicester City Council (202119277) Case 202119277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 13 Mar 2023 Maladministration Southwark Council (202122934) Case 202122934 · Managing Relations The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to … 13 Mar 2023 Maladministration Westminster City Council (202125720) Case 202125720 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of two leaks from the property above, which caused … 12 Mar 2023 Maladministration Lambeth Council (202204833) Case 202204833 · Managing Relations The complaint is about the landlord’s: Response to the resident’s report of having no hot water or heating. Handling of … 11 Mar 2023 Maladministration Basildon Borough Council (202204250) Case 202204250 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the … 10 Mar 2023 Partial Maladministration Wiltshire Council (202118464) Case 202118464 · ASB/Abuse/Nuisance The complaint is about: The suitability of the property allocated by the landlord. The landlord’s handling of the resident’s concerns … 9 Mar 2023 Maladministration Haringey London Borough Council (202124512) Case 202124512 · Financial This complaint is about the landlord’s handling of the: 9 Mar 2023 Outside Jurisdiction Sedgemoor District Council (202202263) Case 202202263 · Financial The complaint is about the landlord’s: Handling of refurbishment works at the resident’s property. Decision to not cover the resident’s … 9 Mar 2023 Maladministration Selby District Council (202119687) Case 202119687 · Managing Relations 8 Mar 2023 Maladministration Hammersmith and Fulham Council (202213931) Case 202213931 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front doorframe. 8 Mar 2023 Maladministration Stevenage Borough Council (202211783) Case 202211783 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling. 7 Mar 2023 Partial Maladministration Havering Council (202207452) Case 202207452 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns regarding its grounds maintenance with regards to weeds. The … 6 Mar 2023 Maladministration Leeds City Council (202204111) Case 202204111 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from repair works to a neighbouring … 4 Mar 2023 Maladministration Sheffield City Council (202119409) Case 202119409 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property. Complaint handling. 2 Mar 2023 Partial Maladministration Lambeth Council (202203500) Case 202203500 · Managing Relations The complaint is about the landlord: providing incorrect information to the resident to arrange a gas safety check; declining to … 1 Mar 2023 Partial Maladministration Bristol City Council (202015210) Case 202015210 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s: Response to the resident’s concerns about the suitability of his property. Response to the … 1 Mar 2023 Maladministration Harlow District Council (202127707) Case 202127707 · Information and data management The complaint concerns the landlord’s response to: Reports of the condition and effectiveness of the soakaway at the property . … 1 Mar 2023 Partial Maladministration Harlow District Council (202211247) Case 202211247 · Financial The complaint is about: The landlord’s decision not to remove charges for repair works for leaks from the resident’s service … 28 Feb 2023 No Maladministration Ashford Borough Council (202106882) Case 202106882 · Managing Relations The resident’s complaint is about the landlord’s handling of the kitchen replacement. This includes the following concerns: Disrespect shown to … 28 Feb 2023 Maladministration Brighton and Hove City Council (202126858) Case 202126858 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s concerns regarding repairs to the property, following a mutual exchange. 28 Feb 2023 Partial Maladministration Lambeth Council (202014249) Case 202014249 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of an alleged illegal structure built by the neighbour … 28 Feb 2023 Maladministration Leeds City Council (202126341) Case 202126341 · Managing Relations The complaint is about: The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the … 28 Feb 2023 Partial Maladministration Wandsworth Council (202122729) Case 202122729 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from Flat A. The landlord’s response … 28 Feb 2023 No Maladministration Westminster City Council (202125028) Case 202125028 · Financial The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the … 28 Feb 2023 Maladministration Westminster City Council (202212282) Case 202212282 · Managing Relations This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. … 27 Feb 2023 No Maladministration Bristol City Council (202211056) Case 202211056 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour. 27 Feb 2023 Maladministration Gateshead Metropolitan Borough Council (202126868) Case 202126868 · Estate Management The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging … 27 Feb 2023 No Maladministration Gateshead Metropolitan Borough Council (202212658) Case 202212658 · Old Property Condition migrated-2025 The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the … 27 Feb 2023 No Maladministration Newham Council (202208929) Case 202208929 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of ongoing leaks in the resident’s home. 27 Feb 2023 Maladministration Southwark Council (202200714) Case 202200714 · Managing Relations The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated … 27 Feb 2023 Maladministration Southwark Council (202204516) Case 202204516 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered. 27 Feb 2023 No Maladministration Tendring District Council (202213548) Case 202213548 · Estate Management The complaint is about the landlord's handling of the resident's concerns related to a boundary dispute and parking issue. 24 Feb 2023 Maladministration Birmingham City Council (202114358) Case 202114358 · ASB/Abuse/Nuisance The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling. 24 Feb 2023 No Maladministration Bristol City Council (202003586) Case 202003586 · Estate Management The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall. 24 Feb 2023 Maladministration Hammersmith and Fulham Council (202202428) Case 202202428 · Managing Relations The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling. 24 Feb 2023 Maladministration Lambeth Council (202210024) Case 202210024 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation. 24 Feb 2023 Maladministration Lewisham Council (202109734) Case 202109734 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved … 24 Feb 2023 No Maladministration Northumberland Council (202208014) Case 202208014 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for external decoration works. 24 Feb 2023 Maladministration Welwyn Hatfield Borough Council (202204677) Case 202204677 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling. 23 Feb 2023 Maladministration Wolverhampton City Council (202116971) Case 202116971 · Estate Management The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of … 22 Feb 2023 Maladministration Birmingham City Council (202119233) Case 202119233 · Health and Safety (inc. building safety) The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that … 21 Feb 2023 Maladministration Barking and Dagenham Council (202211917) Case 202211917 · Estate Management The complaint is about the landlord’s handling of repairs to a gate to a communal garage, and the subsequent offer … 21 Feb 2023 Maladministration Bristol City Council (202107993) Case 202107993 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (“ASB”) and noise nuisance from a … 21 Feb 2023 Maladministration Oadby and Wigston Borough Council (202202740) Case 202202740 · Financial The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning … 20 Feb 2023 Partial Maladministration Brentwood Borough Council (202203731) Case 202203731 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports that her neighbour had removed her washing line from … 20 Feb 2023 Partial Maladministration Lambeth Council (202009614) Case 202009614 · Financial The complaint is about the landlord’s handling of regeneration works to the building and estate including: The provision of information … 20 Feb 2023 Reasonable Redress Leeds City Council (202202625) Case 202202625 · Estate Management The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open … 20 Feb 2023 Reasonable Redress Westminster City Council (202105425) Case 202105425 · Financial The complaint is about: The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. … 17 Feb 2023 Maladministration Harlow District Council (202121157) Case 202121157 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for it to replace a wall in her back …