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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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16 Jan 2025 Reasonable Redress Midland Heart Limited (202400462) Case 202400462 · Old Property Condition categories The complaint is about how the landlord handled the resident’s reports of damp and mould. 16 Jan 2025 No Maladministration Richmond Housing Partnership Limited (202306902) Case 202306902 · Financial The complaint is about the landlord’s response to the resident’s concerns about replacement items provided after damage during a decant … 16 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202229032) Case 202229032 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for a video doorbell. The Ombudsman has also considered … 16 Jan 2025 Partial Maladministration Your Housing Group Limited (202330966) Case 202330966 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint. 15 Jan 2025 Partial Maladministration Platform Housing Group Limited (202307100) Case 202307100 · Old Property Condition categories The complaint is about the landlord’s handling of: A window repair. Damp and mould. 15 Jan 2025 Maladministration The Guinness Partnership Limited (202301313) Case 202301313 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns of a draught coming through his windows. The Ombudsman … 15 Jan 2025 Maladministration Westward Housing Group Limited (202305098) Case 202305098 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a … 14 Jan 2025 Maladministration Believe Housing Limited (202334553) Case 202334553 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: Requests for repairs to the resident’s kitchen. Concerns about the insulation … 14 Jan 2025 Maladministration Curo Places Limited (202327315) Case 202327315 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of reports of a leaking roof. The Ombudsman has also considered the … 14 Jan 2025 Reasonable Redress Leeds Federated Housing Association Limited (202346159) Case 202346159 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) in relation to noise nuisance. 13 Jan 2025 Reasonable Redress Flagship Housing Group Limited (202405308) Case 202405308 · Old Property Condition categories The complaint is about the landlord’s response to a smell in the property. 13 Jan 2025 No Maladministration One Vision Housing Limited (202411243) Case 202411243 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A leak from a neighbouring … 13 Jan 2025 Maladministration Stonewater Limited (202309212) Case 202309212 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance and antisocial behaviour (ASB) from a … 13 Jan 2025 Maladministration Thirteen Housing Group Limited (202300616) Case 202300616 · Old Complaints Handling categories The complaint is about the landlord’s handling of cracks in the walls, including the associated repairs. The Service has considered … 10 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202332494) Case 202332494 · Financial The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s … 10 Jan 2025 Maladministration Hexagon Housing Association Limited (202311582) Case 202311582 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: 10 Jan 2025 Partial Maladministration Origin Housing Limited (202402576) Case 202402576 · Old Property Condition categories The complaint is about the landlord’s handling of: Outstanding repairs. Reports of damp and mould. 10 Jan 2025 Partial Maladministration Selwood Housing Society Limited (202220136) Case 202220136 · Managing Relations The complaint is about the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also … 10 Jan 2025 No Maladministration Westward Housing Group Limited (202341878) Case 202341878 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to … 9 Jan 2025 Partial Maladministration Abri Group Limited (202401476) Case 202401476 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Allegations of harassment and reports of antisocial behaviour (ASB). The associated complaint. 9 Jan 2025 Reasonable Redress Cornwall Housing Limited (202407068) Case 202407068 · Old Property Condition categories The complaint is regarding the landlord’s response to the resident’s reports of a rat infestation at her property. 9 Jan 2025 Reasonable Redress Hastoe Housing Association Limited (202346196) Case 202346196 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for … 9 Jan 2025 Partial Maladministration Onward Homes Limited (202311865) Case 202311865 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s report of fire alarms failing to activate during a fire … 8 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202303913) Case 202303913 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The … 8 Jan 2025 Maladministration Connect Housing Association Limited (202230251) Case 202230251 · Information and data management The complaint is about the landlord’s handling of the resident’s: concerns about its communication regarding: a fly infestation; road, curb, … 8 Jan 2025 Maladministration Gentoo Group Limited (202313045) Case 202313045 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould at the resident’s property. 8 Jan 2025 Partial Maladministration Magna Housing Limited (202343407) Case 202343407 · Old Moving to a Property categories The complaint refers to the landlord’s handling of the resident’s: Reports of damp and mould. Request to be rehoused. 7 Jan 2025 Maladministration Richmond Housing Partnership Limited (202345642) Case 202345642 · Old Complaints Handling categories The resident’s complaint is about the landlord’s response to his reports of: The faulty communal door intercom system. Damp and … 7 Jan 2025 Maladministration Shepherds Bush Housing Association Limited (202335357) Case 202335357 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows. The associated complaint. 7 Jan 2025 No Maladministration Thrive Homes Limited (202311541) Case 202311541 · Financial REPORT COMPLAINT 202311541 Thrive Homes Limited 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 6 Jan 2025 Outside Jurisdiction Abri Group Limited (202309628) Case 202309628 · Financial The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters. 6 Jan 2025 Reasonable Redress Platform Housing Group Limited (202305921) Case 202305921 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak … 2 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202414154) Case 202414154 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint. 23 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202209035) Case 202209035 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The … 23 Dec 2024 Partial Maladministration Eastlight Community Homes Limited (202334050) Case 202334050 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Request to … 23 Dec 2024 Maladministration Flagship Housing Group Limited (202328248) Case 202328248 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and … 23 Dec 2024 Partial Maladministration LiveWest Homes Limited (202328440) Case 202328440 · Old Complaints Handling categories The complaint is about the landlord’s handling of a roof leak. This Service has also investigated the landlord’s complaint handling. 23 Dec 2024 Reasonable Redress Paragon Asra Housing Limited (202311128) Case 202311128 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of a reported carbon monoxide leak and gas safety concerns. 23 Dec 2024 Reasonable Redress Places for People Group Limited (202228963) Case 202228963 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its … 23 Dec 2024 Reasonable Redress Stonewater Limited (202220809) Case 202220809 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the kitchen cupboard door and the balcony door. Request for … 21 Dec 2024 Maladministration Broadland Housing Association Limited (202327183) Case 202327183 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for a replacement kitchen. Complaint. 20 Dec 2024 No Maladministration Abri Group Limited (202317413) Case 202317413 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for … 20 Dec 2024 Partial Maladministration Acis Group Limited (202226890) Case 202226890 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint. 20 Dec 2024 Partial Maladministration Aster Group Limited (202312581) Case 202312581 · Financial The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet … 20 Dec 2024 No Maladministration Bolton at Home Limited (202313535) Case 202313535 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports that her kitchen extractor was not working effectively. 20 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202313537) Case 202313537 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a replacement key fob. The landlord’s handling of … 20 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202337611) Case 202337611 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about … 20 Dec 2024 Partial Maladministration Curo Places Limited (202314163) Case 202314163 · Financial The complaint is about the landlord’s handling of: Roof repairs and insulation to the resident’s property. Damp and mould in … 20 Dec 2024 Partial Maladministration ForHousing Limited (202312262) Case 202312262 · Old Complaints Handling categories The complaint is about the landlord’s handing of: The resident’s reports of damp and mould, and the associated repairs. The … 20 Dec 2024 No Maladministration GreenSquareAccord Limited (202312962) Case 202312962 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the administration of her rent account and the …