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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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31 Mar 2023 Maladministration Stoke-on-Trent City Council (202004616) Case 202004616 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint … 30 Mar 2023 No Maladministration Birmingham City Council (202210292) Case 202210292 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to internal walls. 30 Mar 2023 Severe Maladministration Hammersmith and Fulham Council (202106760) Case 202106760 · Managing Relations The complaint is about the residents reports of the landlord’s: handling of repairs to resolve a leak. complaint handling. The … 30 Mar 2023 Maladministration Lambeth Council (202109436) Case 202109436 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) by her neighbour. The associated … 30 Mar 2023 No Maladministration Southwark Council (202121132) Case 202121132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property. 29 Mar 2023 Partial Maladministration Adur District Council (201712818) Case 201712818 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Disabled adaptions to the resident’s property. The resident’s reports of anti-social behaviour(ASB). 29 Mar 2023 Maladministration Kirklees Council (202113785) Case 202113785 · Managing Relations The complaint is about the resident’s reports about the actions of a contractor whilst carrying out a property inspection. 29 Mar 2023 Partial Maladministration Southwark Council (202203904) Case 202203904 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for the wording in a fire risk assessment to … 29 Mar 2023 Severe Maladministration Waverley Borough Council (202213384) Case 202213384 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property. 29 Mar 2023 Partial Maladministration Westminster City Council (202206250) Case 202206250 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the loss of heating in the property. The landlord’s response to the … 28 Mar 2023 Partial Maladministration Haringey London Borough Council (202100791) Case 202100791 · Financial The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the … 28 Mar 2023 Maladministration Haringey London Borough Council (202114445) Case 202114445 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the … 28 Mar 2023 Maladministration Haringey London Borough Council (202118032) Case 202118032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out … 28 Mar 2023 Partial Maladministration Leeds City Council (202114847) Case 202114847 · Managing Relations The complaint is about the landlord’s response to: the resident’s report of a bedbug infestation; repair requests made by the … 28 Mar 2023 Maladministration Woking Borough Council (202104548) Case 202104548 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling. 27 Mar 2023 Maladministration East Devon District Council (202119257) Case 202119257 · Managing Relations The complaint is about the landlord’s handling of: The installation of a new water tank serving the resident’s property. The … 27 Mar 2023 Maladministration Islington Council (202203097) Case 202203097 · Managing Relations REPORT COMPLAINT 202203097 Islington Council 27 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 27 Mar 2023 No Maladministration South Tyneside Council (202127386) Case 202127386 · Estate Management The complaint is about: The landlord’s response to the resident’s request to reinstate the driveway at the property. The landlord’s … 24 Mar 2023 Maladministration Birmingham City Council (202208106) Case 202208106 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks to his property. The Ombudsman has also … 24 Mar 2023 Maladministration Islington Council (202121287) Case 202121287 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning repair issues related to damp and mould including … 24 Mar 2023 No Maladministration Leeds City Council (202211061) Case 202211061 · Old Property Condition migrated-2025 The complaint is about the landlord’s response in relation to the resident’s concerns about: a missed appointment; information regarding a … 24 Mar 2023 Maladministration Newcastle City Council (202128122) Case 202128122 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about pests, damp, subsidence and noise in her former … 24 Mar 2023 Partial Maladministration Sheffield City Council (202200707) Case 202200707 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s concerns about structural issues and cracking within her home. The … 24 Mar 2023 Maladministration Southend-on-Sea City Council (202127516) Case 202127516 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved … 24 Mar 2023 Maladministration Southwark Council (202210731) Case 202210731 · Financial The complaint is about the landlord’s handling of: The resident’s request for a copy of the final service charge account … 24 Mar 2023 Reasonable Redress Westminster City Council (202109272) Case 202109272 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property. 22 Mar 2023 Maladministration Birmingham City Council (202119039) Case 202119039 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaints. 21 Mar 2023 Maladministration Birmingham City Council (202208926) Case 202208926 · Old Property Condition migrated-2025 The complaint is about the time taken by the landlord to replace the loft insulation in the property. 21 Mar 2023 Maladministration Camden Council (202210749) Case 202210749 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating … 21 Mar 2023 Partial Maladministration Leeds City Council (202116938) Case 202116938 · Managing Relations The complaint is about the landlord’s handling of repairs for: leaks that caused damp, mould, and damage. gaps in electrical … 21 Mar 2023 Maladministration North Tyneside Council (202125364) Case 202125364 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the complainant’s reports of a leak into the bathroom. 20 Mar 2023 Reasonable Redress Barnsley Metropolitan Borough Council (202216500) Case 202216500 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property. 20 Mar 2023 Severe Maladministration Haringey London Borough Council (202120409) Case 202120409 · Managing Relations The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the … 20 Mar 2023 Partial Maladministration South Tyneside Council (202124147) Case 202124147 · ASB/Abuse/Nuisance The resident complains about the landlord’s: 17 Mar 2023 Maladministration Birmingham City Council (201915833) Case 201915833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 17 Mar 2023 Reasonable Redress Haringey London Borough Council (202211723) Case 202211723 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided. 17 Mar 2023 Maladministration Leeds City Council (202117047) Case 202117047 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding her neighbour including their use of CCTV, the … 17 Mar 2023 Partial Maladministration Reading Borough Council (202120998) Case 202120998 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about ad-hoc visits and the conduct of a member … 17 Mar 2023 Maladministration Sandwell Metropolitan Borough Council (202108283) Case 202108283 · Information and data management The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record … 17 Mar 2023 No Maladministration Wandsworth Council (202118127) Case 202118127 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the … 17 Mar 2023 No Maladministration Wolverhampton City Council (202208137) Case 202208137 · ASB/Abuse/Nuisance The complaint is about the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding. response … 16 Mar 2023 Maladministration Birmingham City Council (202114214) Case 202114214 · Managing Relations The complaint is about the landlord’s response to: 16 Mar 2023 Partial Maladministration Birmingham City Council (202200471) Case 202200471 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the antisocial behaviour (ASB) case involving the resident and her neighbour; response … 16 Mar 2023 Partial Maladministration Brighton and Hove City Council (202119154) Case 202119154 · Managing Relations The complaint is about: the landlord’s response to the resident’s request that his tenancy be assigned to his son; the … 16 Mar 2023 Partial Maladministration Hammersmith and Fulham Council (202203108) Case 202203108 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports about disruption, including cold and noise caused by building … 16 Mar 2023 Maladministration Southwark Council (202213560) Case 202213560 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in … 15 Mar 2023 Maladministration Birmingham City Council (202122179) Case 202122179 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a missing torch following an annual gas safety … 14 Mar 2023 Maladministration Haringey London Borough Council (202120299) Case 202120299 · Managing Relations The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also … 13 Mar 2023 Reasonable Redress BCP Council (202209571) Case 202209571 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 13 Mar 2023 Maladministration Birmingham City Council (202203594) Case 202203594 · Estate Management The complaint is about the landlord’s response to the resident’s reports about a sewage spill that took place in a …