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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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28 Jan 2025 Partial Maladministration A2Dominion Housing Group Limited (202325326) Case 202325326 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 28 Jan 2025 Partial Maladministration B3 Living Limited (202123802) Case 202123802 · Old Complaints Handling categories The resident has complained about the landlord’s: response to outstanding repairs at the property. handling of antisocial behaviour (‘ASB’) reports … 28 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202226322) Case 202226322 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s … 28 Jan 2025 No Maladministration Flagship Housing Group Limited (202332403) Case 202332403 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality … 28 Jan 2025 Maladministration Home Group Limited (202319542) Case 202319542 · Old Complaints Handling categories The resident has complained about: The landlord’s response to the sewage leak from her bathroom. The landlord’s response to her … 28 Jan 2025 No Maladministration Ongo Homes Limited (202310887) Case 202310887 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour. 28 Jan 2025 Partial Maladministration Orwell Housing Association Limited (202326522) Case 202326522 · Financial The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and his request for an … 28 Jan 2025 Maladministration Wandle Housing Association Limited (202304463) Case 202304463 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reported repair to his hallway skirting board. The Ombudsman has … 27 Jan 2025 No Maladministration Hyde Housing Association Limited (202402976) Case 202402976 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. … 27 Jan 2025 Partial Maladministration Karbon Homes Limited (202337281) Case 202337281 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 27 Jan 2025 Maladministration Richmond Housing Partnership Limited (202317372) Case 202317372 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about: Graffiti outside a neighbouring property. Faulty external lighting … 27 Jan 2025 Maladministration Thrive Homes Limited (202414519) Case 202414519 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint. 27 Jan 2025 Partial Maladministration Trent & Dove Housing Limited (202230178) Case 202230178 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: A communal bollard wired into the resident’s meter. … 24 Jan 2025 Maladministration A2Dominion Housing Group Limited (202404479) Case 202404479 · Old Property Condition categories The complaint is about the landlord’s handling of window repairs. 24 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202302128) Case 202302128 · Financial The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of … 24 Jan 2025 Maladministration Hightown Housing Association Limited (202348167) Case 202348167 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety and cladding at the building. 24 Jan 2025 Reasonable Redress Hyde Housing Association Limited (202348333) Case 202348333 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 24 Jan 2025 Maladministration One Vision Housing Limited (202306170) Case 202306170 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the general condition and safety of the back … 24 Jan 2025 Partial Maladministration Plus Dane Housing Limited (202300413) Case 202300413 · Financial The complaint is about the landlord’s handling and response to the resident’s: Reports of repairs to a communal fence. Request … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202308167) Case 202308167 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202321447) Case 202321447 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint. 23 Jan 2025 Maladministration A2Dominion Housing Group Limited (202410443) Case 202410443 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling. 23 Jan 2025 Maladministration First Choice Homes Oldham Limited (202222875) Case 202222875 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about The plaster and painting of the storage room. … 23 Jan 2025 Maladministration One Vision Housing Limited (202328392) Case 202328392 · Old Estate Management categories This complaint is about the landlord’s handling of the resident’s request for her windows to be renewed. 23 Jan 2025 Maladministration Orbit Group Limited (202310227) Case 202310227 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint. 23 Jan 2025 No Maladministration Thirteen Housing Group Limited (202324270) Case 202324270 · Financial The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to … 22 Jan 2025 No Maladministration Clarion Housing Association Limited (202343292) Case 202343292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports … 22 Jan 2025 Maladministration Hyde Housing Association Limited (202339705) Case 202339705 · Old Complaints Handling categories The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated … 22 Jan 2025 Maladministration Places for People Group Limited (202222037) Case 202222037 · Old Complaints Handling categories The complaint is about the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s … 22 Jan 2025 Reasonable Redress The Pioneer Housing and Community Group Limited (202330125) Case 202330125 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs. 22 Jan 2025 Maladministration Wandle Housing Association Limited (202324441) Case 202324441 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Request to be compensated for the impact of a leaking … 21 Jan 2025 Partial Maladministration Bolton at Home Limited (202404403) Case 202404403 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint. 21 Jan 2025 Partial Maladministration Curo Places Limited (202331355) Case 202331355 · Managing Relations The complaint is about the landlord’s: handling of tenancy compliance issues. handling of reports of antisocial behaviour (ASB). handling of … 21 Jan 2025 Reasonable Redress GreenSquareAccord Limited (202403559) Case 202403559 · Old Property Condition categories This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 21 Jan 2025 Partial Maladministration Home Group Limited (202406373) Case 202406373 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a … 21 Jan 2025 Partial Maladministration Onward Homes Limited (202344019) Case 202344019 · Old Complaints Handling categories The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the … 21 Jan 2025 No Maladministration Paragon Asra Housing Limited (202221406) Case 202221406 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the shower. The associated formal complaint. 21 Jan 2025 Maladministration Paragon Asra Housing Limited (202224968) Case 202224968 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman … 21 Jan 2025 Maladministration Vico Homes Limited (202327370) Case 202327370 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the … 21 Jan 2025 Maladministration Vivid Housing Limited (202406134) Case 202406134 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 20 Jan 2025 Maladministration Orbit Housing Association Limited (202315965) Case 202315965 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for her kitchen floor tiles to be replaced following … 20 Jan 2025 Partial Maladministration Places for People Group Limited (202315481) Case 202315481 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns … 20 Jan 2025 Reasonable Redress Vivid Housing Limited (202404623) Case 202404623 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. The associated complaint. 17 Jan 2025 Maladministration Chelmer Housing Partnership Limited (202329601) Case 202329601 · Information and data management The complaint is about how the landlord handled the resident’s requests for it to remove waste from her garden. We … 17 Jan 2025 Maladministration Clarion Housing Association Limited (202303921) Case 202303921 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in … 17 Jan 2025 Partial Maladministration Orbit Group Limited (202315846) Case 202315846 · Information and data management The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on … 17 Jan 2025 Maladministration Torus62 Limited (202413004) Case 202413004 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports … 17 Jan 2025 Maladministration Wandle Housing Association Limited (202321331) Case 202321331 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of leaks and outstanding communal repairs. Complaint. This report … 16 Jan 2025 Maladministration Abri Group Limited (202225982) Case 202225982 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 16 Jan 2025 Partial Maladministration Jigsaw Homes Group Limited (202400224) Case 202400224 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to …