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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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4 May 2023 No Maladministration North Tyneside Council (202215499) Case 202215499 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and … 3 May 2023 Maladministration London Borough of Newham (202206186) Case 202206186 · Estate Management REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 2 May 2023 Severe Maladministration Camden Council (202126123) Case 202126123 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Anti-social Behaviour/Noise nuisance (ASB) by their neighbours in … 2 May 2023 No Maladministration Colchester Borough Council (202214451) Case 202214451 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports about a neighbour’s cat entering her home and garden. … 2 May 2023 Maladministration Southwark Council (202015004) Case 202015004 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak. 28 Apr 2023 Maladministration Hammersmith and Fulham Council (202126460) Case 202126460 · Managing Relations The complaint is about the landlord’s handling of: The resident’s application for succession. The associated complaint. 28 Apr 2023 Partial Maladministration Haringey London Borough Council (202203346) Case 202203346 · Estate Management The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report … 28 Apr 2023 No Maladministration Southwark Council (202117882) Case 202117882 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports about the CCTV his neighbour installed in the communal … 28 Apr 2023 No Maladministration Wandsworth Council (202209074) Case 202209074 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs for water ingress at the resident's property. The landlord’s response to … 28 Apr 2023 Outside Jurisdiction Wigan Metropolitan Borough Council (202014943) Case 202014943 · ASB/Abuse/Nuisance The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the … 27 Apr 2023 No Maladministration Haringey London Borough Council (202110720) Case 202110720 · Financial The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s … 27 Apr 2023 Partial Maladministration Islington Council (202119071) Case 202119071 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak following the installation of a new … 27 Apr 2023 Partial Maladministration Lambeth Council (202120072) Case 202120072 · Old Property Condition migrated-2025 The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to … 27 Apr 2023 Maladministration Reading Borough Council (202104235) Case 202104235 · Managing Relations The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling. 27 Apr 2023 Maladministration Wigan Metropolitan Borough Council (202210202) Case 202210202 · Managing Relations REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Apr 2023 Maladministration Birmingham City Council (202121450) Case 202121450 · Managing Relations The complaint is about: The landlord’s response to reports of a defective window. The landlord’s handling of the associated complaint. 26 Apr 2023 No Maladministration Bristol City Council (202100119) Case 202100119 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 26 Apr 2023 Partial Maladministration Camden Council (202117200) Case 202117200 · Estate Management The complaint is about: The resident’s concerns about the level of service charges. The landlord’s response to concerns about the … 26 Apr 2023 Maladministration Dacorum Borough Council (202203963) Case 202203963 · Managing Relations This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the … 26 Apr 2023 Maladministration Islington Council (202210715) Case 202210715 · Managing Relations The complaint is about the landlord's handling of repairs to the resident’s front door, and the associated offer of compensation. … 25 Apr 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202110131) Case 202110131 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s report of antisocial behaviour (ASB). handling of adaptations at the … 25 Apr 2023 Maladministration Haringey London Borough Council (202200748) Case 202200748 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The … 25 Apr 2023 Maladministration Haringey London Borough Council (202218553) Case 202218553 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould … 25 Apr 2023 Maladministration Islington Council (202213028) Case 202213028 · Managing Relations The complaint is about the landlord’s handling of the: Cyclical interior and exterior redecorating work of the communal building. Associated … 25 Apr 2023 Maladministration Manchester City Council (202011545) Case 202011545 · Financial REPORT COMPLAINT 202011545 Manchester City Council 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Apr 2023 Maladministration Southwark Council (202122189) Case 202122189 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. … 24 Apr 2023 No Maladministration Welwyn Hatfield Borough Council (202120726) Case 202120726 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. … 22 Apr 2023 No Maladministration Southwark Council (202128252) Case 202128252 · Occupancy Rights The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the … 20 Apr 2023 Maladministration Haringey London Borough Council (202120060) Case 202120060 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has … 20 Apr 2023 Maladministration Havering Council (202206914) Case 202206914 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling and responses to reports of anti-social behaviour from the flat above. The landlord’s … 18 Apr 2023 Partial Maladministration Islington Council (202109673) Case 202109673 · Information and data management The resident has complained about the landlord’s handling of an ongoing leak issue including the standard of workmanship and the … 17 Apr 2023 Partial Maladministration Manchester City Council (202119702) Case 202119702 · Managing Relations The complaint is about the landlord’s handling of: Water leaking into the resident’s property. The associated complaint. 13 Apr 2023 Maladministration Birmingham City Council (202115796) Case 202115796 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports that their boiler and heating were not working properly. … 13 Apr 2023 Partial Maladministration Haringey London Borough Council (202123855) Case 202123855 · Financial The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability … 13 Apr 2023 No Maladministration North West Leicestershire District Council (202127422) Case 202127422 · Managing Relations REPORT COMPLAINT 202127422 North West Leicestershire District Council 13 April 2023 Our approach The Housing Ombudsman’s approach to investigating and … 11 Apr 2023 Outside Jurisdiction Lambeth Council (202212225) Case 202212225 · Estate Management The complaint is about the landlord’s handling of repairs to the resident’s fence. 11 Apr 2023 Partial Maladministration Sheffield City Council (202119437) Case 202119437 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a hot water tank leak and damage to … 8 Apr 2023 Maladministration Southwark Council (202204385) Case 202204385 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports … 6 Apr 2023 Partial Maladministration Southwark Council (202207965) Case 202207965 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pigeon pest control issue. The associated complaint. 5 Apr 2023 Partial Maladministration Southwark Council (202113518) Case 202113518 · Financial The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s response to the resident’s concerns about … 4 Apr 2023 No Maladministration High Peak Borough Council (202205626) Case 202205626 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of … 3 Apr 2023 Partial Maladministration Hammersmith and Fulham Council (202015474) Case 202015474 · Managing Relations The resident has complained about the landlord’s handling of: An application to split the household. The subsequent formal complaint. 3 Apr 2023 No Maladministration Northumberland Council (202211307) Case 202211307 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of … 3 Apr 2023 Maladministration Sandwell Metropolitan Borough Council (202117544) Case 202117544 · ASB/Abuse/Nuisance This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s … 31 Mar 2023 No Maladministration Birmingham City Council (202127395) Case 202127395 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damaged door handles and its obligation to repair or … 31 Mar 2023 Maladministration Haringey London Borough Council (202124402) Case 202124402 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the … 31 Mar 2023 Maladministration Haringey London Borough Council (202200806) Case 202200806 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the … 31 Mar 2023 Partial Maladministration Islington Council (202116228) Case 202116228 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB) reported up to 19 March … 31 Mar 2023 Partial Maladministration Manchester City Council (202127494) Case 202127494 · Managing Relations The complaint is about: The landlord’s handling of a leak from the resident’s boiler and the associated damage. The landlord’s … 31 Mar 2023 No Maladministration New Forest District Council (202100893) Case 202100893 · Managing Relations This complaint is about the landlord’s decision to extend the resident’s ‘unreasonable and persistent complainant’ status from March 2020.