Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" ×

Showing 7,197 of 16,595 decisions matching "limited"

Decisions

Most recent first
31 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202220124) Case 202220124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The sale of the resident’s shared ownership property. The associated complaint. 31 Jan 2025 Maladministration The Guinness Partnership Limited (202347387) Case 202347387 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202402432) Case 202402432 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202410678) Case 202410678 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation. 31 Jan 2025 Maladministration The Riverside Group Limited (202322978) Case 202322978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving … 31 Jan 2025 No Maladministration Thirteen Housing Group Limited (202331475) Case 202331475 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair. 31 Jan 2025 Partial Maladministration Together Housing Association Limited (202300939) Case 202300939 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint. 31 Jan 2025 Partial Maladministration Torus62 Limited (202406338) Case 202406338 · Moving/Buying/Selling Home This complaint is about the landlord’s: Handling of repairs to the level-access bathroom (wet room) in the resident’s property. Decision … 31 Jan 2025 Outside Jurisdiction Walsall Housing Group Limited (202313560) Case 202313560 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog. 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202216072) Case 202216072 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202227340) Case 202227340 · Old Complaints Handling categories The complaint is about: the impact of the landlord’s handling of issues on the resident’s health. the landlord’s handling of … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202332295) Case 202332295 · Financial The complaint is about: The level of a service charge for fire-safety. The landlord’s responses to the resident’s queries about … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202409246) Case 202409246 · Health and Safety (inc. building safety) REPORT COMPLAINT 202409246 Wandle Housing Association Limited 13 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jan 2025 Maladministration Westward Housing Group Limited (202348084) Case 202348084 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation. 30 Jan 2025 Partial Maladministration Abri Group Limited (202304600) Case 202304600 · Old Complaints Handling categories The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the … 30 Jan 2025 Maladministration Aster Group Limited (202421702) Case 202421702 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202232285) Case 202232285 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. reports of responsive window, immersion … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202302201) Case 202302201 · Estate Management The complaint is about the landlord’s response to the resident’s request that it remove fallen trees from the communal gardens … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202302952) Case 202302952 · Managing Relations The complaint is about the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff … 30 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202304724) Case 202304724 · Financial The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202314308) Case 202314308 · Occupancy Rights The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202339714) Case 202339714 · Moving/Buying/Selling Home The complaint is about the landlord's handling of: The mutual exchange. Reports of repairs. Reports of damp and mould. The … 30 Jan 2025 Partial Maladministration Freebridge Community Housing Limited (202302955) Case 202302955 · Estate Management The complaint is about: the increase in the resident’s service charges. the landlord’s consultation before the increase in service charges. … 30 Jan 2025 Partial Maladministration Hyde Housing Association Limited (202348499) Case 202348499 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation. Reports of a roof leak … 30 Jan 2025 Partial Maladministration Jigsaw Homes Group Limited (202342720) Case 202342720 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for repairs to his flat. Request for repairs to … 30 Jan 2025 No Maladministration One Housing Group Limited (202404213) Case 202404213 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing. 30 Jan 2025 Maladministration Origin Housing Limited (202321037) Case 202321037 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the … 30 Jan 2025 Reasonable Redress Places for People Group Limited (202335735) Case 202335735 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint. 30 Jan 2025 No Maladministration Places for People Group Limited (202411539) Case 202411539 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. … 30 Jan 2025 Partial Maladministration ReSI Homes Limited (202326115) Case 202326115 · Financial The complaint concerns the landlord’s handling of: The resident’s request for a breakdown of the service charges. The resident’s reports … 30 Jan 2025 Partial Maladministration Richmond Housing Partnership Limited (202233657) Case 202233657 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of ongoing drainage and sewage issues. The Ombudsman has … 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202311681) Case 202311681 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. … 30 Jan 2025 Severe Maladministration Richmond Housing Partnership Limited (202346218) Case 202346218 · Old Property Condition categories The leaseholder’s complaint is about the landlord’s handling of reports of a rodent infestation and associated reports of repairs. 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202405659) Case 202405659 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also … 30 Jan 2025 Maladministration Stonewater Limited (202305000) Case 202305000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour to include reports of: The presence of rats, … 30 Jan 2025 Maladministration Stonewater Limited (202322828) Case 202322828 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage … 30 Jan 2025 Maladministration Wandle Housing Association Limited (202217253) Case 202217253 · Information and data management The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response … 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202230608) Case 202230608 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Right to Buy (RTB) application. Associated complaint. 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202310778) Case 202310778 · Financial The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident … 30 Jan 2025 Maladministration Wandle Housing Association Limited (202321753) Case 202321753 · Information and data management The resident has complained about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman … 29 Jan 2025 Maladministration A2Dominion Housing Group Limited (202413921) Case 202413921 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs. 29 Jan 2025 Maladministration Chelmer Housing Partnership Limited (202307215) Case 202307215 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) including dumping of rubbish by … 29 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202312853) Case 202312853 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property … 29 Jan 2025 Partial Maladministration Home Group Limited (202300402) Case 202300402 · Estate Management The complaint is about the landlord’s handling of the resident’s complaints about: Increases in rent. The landlord’s setting of a … 29 Jan 2025 Maladministration Hyde Housing Association Limited (202417483) Case 202417483 · Old Estate Management categories The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her … 29 Jan 2025 No Maladministration One Housing Group Limited (202339238) Case 202339238 · Old Moving to a Property categories The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s … 29 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202234692) Case 202234692 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns about their privacy. The Ombudsman has also considered the … 29 Jan 2025 Partial Maladministration Vivid Housing Limited (202316020) Case 202316020 · Financial The complaint is about the landlord’s: Handling of repairs following a leak. Response to the resident’s concerns raised in relation … 29 Jan 2025 No Maladministration Willow Tree Housing Partnership Limited (202317198) Case 202317198 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of defective drainage in the resident’s garden. The landlord’s … 29 Jan 2025 Partial Maladministration Yorkshire Housing Limited (202311148) Case 202311148 · Financial The complaint is about the level of compensation awarded by the landlord relating to its handling of damp and mould. …