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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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24 May 2023 Maladministration Wandsworth Council (202119282) Case 202119282 · Managing Relations The complaint is about the landlord’s: Requirement for the resident to sign a disclaimer as part of her mutual exchange. … 23 May 2023 Maladministration Haringey London Borough Council (202219041) Case 202219041 · Financial The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of … 23 May 2023 Outside Jurisdiction Sandwell Metropolitan Borough Council (202003694) Case 202003694 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden. 23 May 2023 No Maladministration Solihull Metropolitan Borough Council (202126746) Case 202126746 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports from the resident of anti-social behaviour. 23 May 2023 Reasonable Redress Waltham Forest Council (202221278) Case 202221278 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her … 22 May 2023 Maladministration Birmingham City Council (202128474) Case 202128474 · Managing Relations The complaint is about the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s … 22 May 2023 Partial Maladministration East Devon District Council (202205647) Case 202205647 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s requests … 22 May 2023 No Maladministration Harlow District Council (202122147) Case 202122147 · Estate Management The complaint is about the landlord’s decision not to replace a hedge at the back of the resident’s property with … 22 May 2023 Maladministration Lambeth Council (202118662) Case 202118662 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a roof leak, damp and associated health and … 22 May 2023 Maladministration Southwark Council (202107100) Case 202107100 · Managing Relations This complaint is about the landlord’s handling of: Reports of a back surge into the resident’s kitchen sink from the … 19 May 2023 Maladministration Birmingham City Council (202109815) Case 202109815 · Managing Relations The complaint is about: missed appointments after reporting repairs to the bathroom floor, following a leak; and the landlord’s handling … 19 May 2023 Maladministration Birmingham City Council (202203028) Case 202203028 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of leaking radiators. The landlord’s complaint handling. 19 May 2023 Maladministration Dacorum Borough Council (202212543) Case 202212543 · Managing Relations This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling. 19 May 2023 No Maladministration Gateshead Metropolitan Borough Council (202203518) Case 202203518 · Managing Relations The complaint concerns: The landlord’s decision not to compensate the resident for plastering work she carried out in the property. … 19 May 2023 Maladministration Islington Council (202203216) Case 202203216 · Health and Safety (inc. building safety) REPORT COMPLAINT 202203216 Islington Council 19 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 May 2023 Maladministration Lambeth Council (202015645) Case 202015645 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns regarding the cleaning service in the communal area. The … 19 May 2023 Severe Maladministration Leeds City Council (202116049) Case 202116049 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould within the property and associated works. 19 May 2023 Maladministration Stevenage Borough Council (202119525) Case 202119525 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a … 18 May 2023 No Maladministration East Riding of Yorkshire Council (202205112) Case 202205112 · Managing Relations The complaint is about the landlord’s: Decision to remove bollards installed by the resident and her husband at the end … 18 May 2023 No Maladministration Hackney Council (202119031) Case 202119031 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint. 18 May 2023 Partial Maladministration Haringey London Borough Council (202121329) Case 202121329 · Financial The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement … 18 May 2023 Severe Maladministration Haringey London Borough Council (202204505) Case 202204505 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding … 18 May 2023 Partial Maladministration Haringey London Borough Council (202206204) Case 202206204 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden … 18 May 2023 Maladministration Islington Council (202206090) Case 202206090 · Managing Relations The resident complained about the landlord’s: Decision to issue a notice to quit and notice seeking possession. Handling of the … 18 May 2023 Maladministration Westminster City Council (202117364) Case 202117364 · Managing Relations This complaint is about how the landlord handled the resident’s reports of water ingress, damp, damage to the front and … 18 May 2023 Maladministration Westminster City Council (202211649) Case 202211649 · Estate Management The complaint is about the landlord’s handling of pest issues outside the resident’s property. 17 May 2023 Severe Maladministration Birmingham City Council (202011032) Case 202011032 · Managing Relations The complaint is about the landlord’s handling of repairs to: A leaking heating system at the property. The presence of … 17 May 2023 Reasonable Redress Newcastle City Council (202123255) Case 202123255 · Estate Management The complaint is about the landlord's handling of a dispute regarding access to the resident’s garden. 16 May 2023 Partial Maladministration Hammersmith and Fulham Council (202121487) Case 202121487 · Managing Relations The complaint is about the landlord’s response to the resident’s: 16 May 2023 Maladministration Waltham Forest Council (201900229) Case 201900229 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and subsequent request for a … 15 May 2023 Maladministration Birmingham City Council (202119872) Case 202119872 · Estate Management The complaint is about the landlord’s: handling of a rat infestation, and; handling of a neighbour blocking access to the … 15 May 2023 Partial Maladministration Southwark Council (202202636) Case 202202636 · Estate Management This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The … 12 May 2023 Severe Maladministration Birmingham City Council (202202841) Case 202202841 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning its actions following a flood at his property, … 12 May 2023 Partial Maladministration Hackney Council (202203358) Case 202203358 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling. 12 May 2023 Maladministration Hammersmith and Fulham Council (202123468) Case 202123468 · Managing Relations The Complaint is about the landlords handling of: The residents reports of a leak into her property The decant process … 12 May 2023 Maladministration Kirklees Council (202118661) Case 202118661 · ASB/Abuse/Nuisance This is about the landlord’s handling of: Antisocial behaviour reports. The resident’s reports of disrepair to their property, including cracks, … 11 May 2023 Partial Maladministration Brighton and Hove City Council (202206381) Case 202206381 · Managing Relations The complaint is about: The landlord’s handling of a water leak in the resident’s bathroom. The landlord’s complaint handling. 11 May 2023 Partial Maladministration Hammersmith and Fulham Council (202206970) Case 202206970 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of repairs at the property. The associated complaint. 11 May 2023 Partial Maladministration Haringey London Borough Council (202113789) Case 202113789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the … 11 May 2023 No Maladministration Leeds City Council (202215014) Case 202215014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of a broken shower. Reports of damp and mould. 11 May 2023 Reasonable Redress South Tyneside Council (202119356) Case 202119356 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal … 10 May 2023 No Maladministration Birmingham City Council (202200705) Case 202200705 · Health and Safety (inc. building safety) The complaint is about: the landlord's response to the resident’s request for it to remove the asbestos from his meter … 10 May 2023 Maladministration Birmingham City Council (202221439) Case 202221439 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The associated complaint. 10 May 2023 Partial Maladministration Hammersmith and Fulham Council (202205510) Case 202205510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about communal cleaning. The landlord’s response to the resident’s … 10 May 2023 Partial Maladministration Medway Council (202211253) Case 202211253 · Financial The complaint is about the landlord’s: Handling of recharges for the property. Its response to the resident’s request for copies … 10 May 2023 Partial Maladministration Mid Suffolk District Council (202127679) Case 202127679 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of multiple repairs to her property; associated complaint. 10 May 2023 Maladministration Wolverhampton City Council (202203703) Case 202203703 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. … 8 May 2023 Maladministration Hammersmith and Fulham Council (202219285) Case 202219285 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom. 4 May 2023 Maladministration Lambeth Council (201814057) Case 201814057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint. 4 May 2023 Maladministration Leeds City Council (202201900) Case 202201900 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Concerns about the work completed on the fascia boards. Request …