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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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11 Feb 2025 Maladministration Together Housing Association Limited (202317344) Case 202317344 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for permission to install a gate to restrict access. … 10 Feb 2025 Maladministration Accent Housing Limited (202313384) Case 202313384 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould in the kitchen. Kitchen leaks and associated repairs. 10 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202405178) Case 202405178 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also … 10 Feb 2025 Maladministration Curo Places Limited (202309540) Case 202309540 · Old Complaints Handling categories The compliant is about the landlord’s handling of the residents reports of damp and mould in the property. The Ombudsman … 10 Feb 2025 Maladministration Freebridge Community Housing Limited (202320126) Case 202320126 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property, in particular: The … 10 Feb 2025 Partial Maladministration Homes Plus Limited (202318747) Case 202318747 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Defects and concerns about the property after she … 10 Feb 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202324147) Case 202324147 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports about gases entering the property. The resident's concerns about … 10 Feb 2025 Reasonable Redress Saffron Housing Trust Limited (202312486) Case 202312486 · Old Property Condition categories The complaint is about the landlord’s handling of a floorboard repair. 10 Feb 2025 Partial Maladministration SHAL Housing Limited (202226625) Case 202226625 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the guttering. A lack of hot … 7 Feb 2025 Maladministration Clarion Housing Association Limited (202231267) Case 202231267 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to … 7 Feb 2025 Partial Maladministration Home Group Limited (202334483) Case 202334483 · Information and data management The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. … 7 Feb 2025 No Maladministration Stonewater Limited (202305679) Case 202305679 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) by the resident relating to dog noise. … 7 Feb 2025 Maladministration The Guinness Partnership Limited (202335489) Case 202335489 · Moving/Buying/Selling Home The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman … 7 Feb 2025 Reasonable Redress Yorkshire Housing Limited (202304403) Case 202304403 · Old Tenants Behaviour categories The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). 6 Feb 2025 Partial Maladministration Paragon Asra Housing Limited (202400857) Case 202400857 · Financial The complaint is about the landlord’s: Consideration of the resident’s request to be rehoused. Response to the resident’s reports of … 5 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202327139) Case 202327139 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). … 5 Feb 2025 No Maladministration Community Gateway Association Limited (202202470) Case 202202470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 5 Feb 2025 Reasonable Redress Paragon Asra Housing Limited (202303439) Case 202303439 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling. 5 Feb 2025 Maladministration Wandle Housing Association Limited (202412505) Case 202412505 · Old Complaints Handling categories The complaint is about the landlord’s decision to repair rather than replace the resident’s kitchen. This investigation will also consider … 4 Feb 2025 Maladministration Home Group Limited (202211705) Case 202211705 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. … 4 Feb 2025 Partial Maladministration Places for People Group Limited (202300366) Case 202300366 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and … 3 Feb 2025 No Maladministration Midland Heart Limited (202301132) Case 202301132 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint. 31 Jan 2025 Maladministration Abri Group Limited (202314966) Case 202314966 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 31 Jan 2025 Partial Maladministration Accent Housing Limited (202309515) Case 202309515 · Financial The complaint is about: the increase in rent and service charges. the landlord’s communication and information regarding service charges. 31 Jan 2025 Maladministration Accent Housing Limited (202347889) Case 202347889 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Jan 2025 Maladministration Christian Action (Enfield) Housing Association Limited (202313329) Case 202313329 · Old Estate Management categories REPORT COMPLAINT 202313329 Christian Action (Enfield) Housing Association Limited 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating … 31 Jan 2025 Maladministration Clarion Housing Association Limited (202233485) Case 202233485 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate … 31 Jan 2025 Outside Jurisdiction Clarion Housing Association Limited (202305040) Case 202305040 · Estate Management The complaint is about the landlord’s management of parking on the resident’s estate. 31 Jan 2025 Maladministration Clarion Housing Association Limited (202314235) Case 202314235 · Old Property Condition categories The complaint is about the landlord’s response to the resident concerning its handling of repairs to the front door. 31 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202320638) Case 202320638 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof repairs and associated … 31 Jan 2025 Maladministration Clarion Housing Association Limited (202401269) Case 202401269 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The … 31 Jan 2025 No Maladministration Clarion Housing Association Limited (202419433) Case 202419433 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer. 31 Jan 2025 Reasonable Redress Eastlight Community Homes Limited (202221657) Case 202221657 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated … 31 Jan 2025 Maladministration East Midlands Housing Group Limited (202403923) Case 202403923 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response … 31 Jan 2025 Partial Maladministration Hastoe Housing Association Limited (202405105) Case 202405105 · Estate Management The complaint is about: 31 Jan 2025 Maladministration Homes Plus Limited (202304014) Case 202304014 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jan 2025 Maladministration Lincolnshire Housing Partnership Limited (202310248) Case 202310248 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. … 31 Jan 2025 Maladministration Longhurst Group Limited (202230894) Case 202230894 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about … 31 Jan 2025 Maladministration Muir Group Housing Association Limited (202214276) Case 202214276 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint. 31 Jan 2025 Partial Maladministration Orbit Group Limited (202222184) Case 202222184 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Noise and antisocial behaviour (ASB). ASB affecting other … 31 Jan 2025 Partial Maladministration Orbit Group Limited (202310217) Case 202310217 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The … 31 Jan 2025 Reasonable Redress Paradigm Housing Group Limited (202406125) Case 202406125 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint. 31 Jan 2025 Partial Maladministration Paragon Asra Housing Limited (202347781) Case 202347781 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Repairs to the resident’s living room ceiling. … 31 Jan 2025 No Maladministration Paragon Asra Housing Limited (202405076) Case 202405076 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's: Request for a managed housing transfer. Reports of noise nuisance. 31 Jan 2025 Partial Maladministration Paragon Asra Housing Limited (202439058) Case 202439058 · Estate Management This complaint is about the landlord's handling of the resident’s: Requests to be rehoused. Reports of outstanding repairs in the … 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202232933) Case 202232933 · Old Moving to a Property categories The resident’s complaint is regarding the landlord’s handling of a transfer request on medical grounds and its requests for further … 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202325580) Case 202325580 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to her shower. 31 Jan 2025 Maladministration Richmond Housing Partnership Limited (202329895) Case 202329895 · Old Complaints Handling categories The resident’s complaint is about the landlord’s offer of compensation following damp and mould repairs. 31 Jan 2025 Partial Maladministration Richmond Housing Partnership Limited (202336264) Case 202336264 · Moving/Buying/Selling Home The resident’s complaint is about: The landlord's response to the resident's reports about cracks in the walls of her property. … 31 Jan 2025 Maladministration Stonewater Limited (202403118) Case 202403118 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould and her request for compensation.