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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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13 Jun 2023 No Maladministration Westminster City Council (202214558) Case 202214558 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s request for compensation due to an issue with mice. 12 Jun 2023 Maladministration Brighton and Hove City Council (202122936) Case 202122936 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman … 12 Jun 2023 Maladministration Charnwood Borough Council (202109899) Case 202109899 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of … 12 Jun 2023 Severe Maladministration Hammersmith and Fulham Council (202102777) Case 202102777 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s windows, the insulation of the loft and kitchen … 12 Jun 2023 Maladministration Leeds City Council (202112509) Case 202112509 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling … 12 Jun 2023 Partial Maladministration North West Leicestershire District Council (202210568) Case 202210568 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports about a warning letter it sent her. Reports about … 12 Jun 2023 Partial Maladministration Southwark Council (202115107) Case 202115107 · Managing Relations The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. … 8 Jun 2023 Maladministration Lambeth Council (202210645) Case 202210645 · Financial The complaint is about the landlord’s handling of the resident’s queries regarding her rent account and her request for a … 8 Jun 2023 Maladministration Nottingham City Council (202212363) Case 202212363 · Managing Relations This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. … 8 Jun 2023 Partial Maladministration Swindon Borough Council (202113605) Case 202113605 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint. 7 Jun 2023 No Maladministration Hammersmith and Fulham Council (202204800) Case 202204800 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in … 7 Jun 2023 No Maladministration Newcastle City Council (202126319) Case 202126319 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s noise reports about a neighbour. 6 Jun 2023 Severe Maladministration Charnwood Borough Council (202120834) Case 202120834 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the level access shower and the level of compensation offered. 6 Jun 2023 Severe Maladministration Lambeth Council (202121344) Case 202121344 · Managing Relations REPORT COMPLAINT 202121344 Lambeth Council 11 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Jun 2023 Maladministration Leeds City Council (202121644) Case 202121644 · Managing Relations The complaint relates to: The landlord’s management of a repair. The landlord’s management of the resident’s complaint. 5 Jun 2023 No Maladministration Broxtowe Borough Council (202222398) Case 202222398 · Estate Management The complaint is about the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint. 5 Jun 2023 Maladministration Lambeth Council (202127410) Case 202127410 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in the bathroom. 5 Jun 2023 No Maladministration Winchester City Council (202219185) Case 202219185 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding a carpet it installed in her home. 3 Jun 2023 Partial Maladministration Lambeth Council (202215187) Case 202215187 · Estate Management The complaint is about the landlord’s: Response to the resident’s request that it remove tree stumps from his garden. Handling … 2 Jun 2023 Outside Jurisdiction Harlow District Council (202101719) Case 202101719 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould and the level of compensation offered. 2 Jun 2023 Partial Maladministration Leeds City Council (202213298) Case 202213298 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports that its operatives were not wearing personal protective equipment … 31 May 2023 Maladministration Brighton and Hove City Council (202208056) Case 202208056 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation … 31 May 2023 Maladministration East Devon District Council (202120868) Case 202120868 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The … 31 May 2023 Maladministration Hammersmith and Fulham Council (202128358) Case 202128358 · Information and data management The complaint is about the landlord’s handling of: The resident’s report of a leak to the bathroom and the associated … 31 May 2023 Partial Maladministration Islington Council (202014174) Case 202014174 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). A data breach. The resident’s … 31 May 2023 Severe Maladministration Lambeth Council (202119227) Case 202119227 · Information and data management The complaint is about the landlord’s: Response to reports concerning repairs to a leaking pipe and subsequent damp and mould. … 31 May 2023 Maladministration Lambeth Council (202213073) Case 202213073 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of outstanding repair issues - including a leak, damp … 31 May 2023 Maladministration Leeds City Council (202118186) Case 202118186 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of an unsafe garden wall and its handling of … 31 May 2023 No Maladministration Leeds City Council (202220418) Case 202220418 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property. 31 May 2023 No Maladministration Newark and Sherwood District Council (202205089) Case 202205089 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request. 31 May 2023 Maladministration Wandsworth Council (202104702) Case 202104702 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour in relation to a neighbour. The … 30 May 2023 Maladministration Camden Council (202204496) Case 202204496 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs following reports of a pest infestation. The resident’s concerns regarding staff … 30 May 2023 No Maladministration Haringey London Borough Council (202114994) Case 202114994 · Financial The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including … 30 May 2023 Severe Maladministration Haringey London Borough Council (202217471) Case 202217471 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof. 30 May 2023 Maladministration Leeds City Council (202221856) Case 202221856 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of drainage issues. Complaints handling. 30 May 2023 No Maladministration Somerset Council (202205504) Case 202205504 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement bathroom. 30 May 2023 Maladministration Southwark Council (202121315) Case 202121315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works. 30 May 2023 No Maladministration St Albans City and District Council (202115679) Case 202115679 · Managing Relations The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front … 26 May 2023 Maladministration East Riding of Yorkshire Council (202114618) Case 202114618 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response … 26 May 2023 Maladministration Leeds City Council (202222442) Case 202222442 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request for her garden tarmac to be resurfaced. 25 May 2023 Partial Maladministration Birmingham City Council (202123995) Case 202123995 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered … 25 May 2023 Partial Maladministration Chesterfield Borough Council (202120286) Case 202120286 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated … 25 May 2023 No Maladministration Hackney Council (202119792) Case 202119792 · Financial The complaint is about the landlord’s decision not to award a home loss payment. 25 May 2023 Maladministration Haringey London Borough Council (202126874) Case 202126874 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; … 25 May 2023 Maladministration Islington Council (202210653) Case 202210653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling. 25 May 2023 Maladministration Lambeth Council (202211798) Case 202211798 · Managing Relations The complaint is about the landlord’s Response to reports of a leaking radiator. Complaint handling. 25 May 2023 No Maladministration Wandsworth Council (202201050) Case 202201050 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 25 May 2023 Reasonable Redress Westminster City Council (202211077) Case 202211077 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property. 24 May 2023 Lambeth Council (202124484) Case 202124484 · Managing Relations REPORT COMPLAINT 202124484 Lambeth Council 19 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 24 May 2023 Partial Maladministration North Tyneside Council (202116145) Case 202116145 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a electrical failure in the property on 19 …