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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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20 Feb 2025 Reasonable Redress Stonewater Limited (202311789) Case 202311789 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of pest control issues. 20 Feb 2025 Maladministration The Guinness Partnership Limited (202309509) Case 202309509 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from … 19 Feb 2025 Maladministration Irwell Valley Housing Association Limited (202414276) Case 202414276 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 19 Feb 2025 Partial Maladministration Nottingham Community Housing Association Limited (202315244) Case 202315244 · Financial The complaint is about: An increase in the resident’s service charge. The landlord’s response to the resident’s report of a … 19 Feb 2025 Maladministration Orbit Group Limited (202230007) Case 202230007 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint. 19 Feb 2025 Reasonable Redress Orbit Group Limited (202307509) Case 202307509 · Old Property Condition categories This complaint is about landlord’s handling of repairs related to leaks at the resident’s home. 19 Feb 2025 No Maladministration TBG Open Door Limited (202316362) Case 202316362 · Financial REPORT COMPLAINT 202316362 TBG Open Door Limited 19 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Feb 2025 Maladministration Clarion Housing Association Limited (202312013) Case 202312013 · Managing Relations The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. … 18 Feb 2025 Partial Maladministration Connexus Homes Limited (202311069) Case 202311069 · Financial The complaint is about the landlord’s handling of the resident’s reports that: A tile had come off the roof. The … 18 Feb 2025 No Maladministration Incommunities Limited (202310528) Case 202310528 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 18 Feb 2025 Maladministration Incommunities Limited (202315840) Case 202315840 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of antisocial behaviour at or near the property. The Ombudsman has … 18 Feb 2025 No Maladministration Odu-Dua Housing Association Limited (202317449) Case 202317449 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s transfer application. 18 Feb 2025 Reasonable Redress Progress Housing Association Limited (including Reside Housing) (202309317) Case 202309317 · Financial The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor … 18 Feb 2025 Mediation The Guinness Partnership Limited (202206388) Case 202206388 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint. 18 Feb 2025 Maladministration The Guinness Partnership Limited (202228624) Case 202228624 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 18 Feb 2025 No Maladministration The Guinness Partnership Limited (202231653) Case 202231653 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management transfer. … 17 Feb 2025 Maladministration A2Dominion Housing Group Limited (202316314) Case 202316314 · Financial The complaint is about the landlord’s: 17 Feb 2025 Partial Maladministration Aster Group Limited (202305562) Case 202305562 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom … 17 Feb 2025 Maladministration Golding Homes Limited (202412447) Case 202412447 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of issues with her back door. 17 Feb 2025 Maladministration Home Group Limited (202314124) Case 202314124 · Financial The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for … 17 Feb 2025 Partial Maladministration Midland Heart Limited (202409630) Case 202409630 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s reports … 17 Feb 2025 Partial Maladministration Richmond Housing Partnership Limited (202301389) Case 202301389 · Financial The complaint is about the landlord’s handling of: Works to make good the resident’s property following a burst water pipe. … 17 Feb 2025 Outside Jurisdiction Soha Housing Limited (202224820) Case 202224820 · Occupancy Rights This complaint is about the landlord’s decision to install bollards alongside a communal green area to prevent vehicle access. 17 Feb 2025 Maladministration Stonewater Limited (202312988) Case 202312988 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of a rat infestation. 17 Feb 2025 No Maladministration Torus62 Limited (202313367) Case 202313367 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information. This includes the associated complaint handling. Reports of … 17 Feb 2025 Maladministration Wandle Housing Association Limited (202408624) Case 202408624 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in her conservatory. The … 14 Feb 2025 Mediation Aster Group Limited (202227882) Case 202227882 · Old Property Condition categories The complaint is about the landlord’s handling of insulation repairs at the property. 14 Feb 2025 Partial Maladministration Broadacres Housing Association Limited (202313562) Case 202313562 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Parking arrangements. Staff conduct. 14 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202231459) Case 202231459 · Financial The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his … 14 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202345971) Case 202345971 · Old Property Condition categories The complaint is about the landlord’s handling of a leak at the rear of the resident’s building. 14 Feb 2025 Partial Maladministration Hexagon Housing Association Limited (202304248) Case 202304248 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the balcony. The resident’s request for reasonable adjustments. The associated … 14 Feb 2025 Reasonable Redress LiveWest Homes Limited (202326312) Case 202326312 · Managing Relations The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling 14 Feb 2025 Maladministration Ongo Homes Limited (202315596) Case 202315596 · Estate Management The complaint is about the landlord’s handling of garden works. 14 Feb 2025 Partial Maladministration Paragon Asra Housing Limited (202409408) Case 202409408 · ASB/Abuse/Nuisance The complaint is about: 14 Feb 2025 Partial Maladministration Together Housing Association Limited (202234002) Case 202234002 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and … 14 Feb 2025 Maladministration Yorkshire Housing Limited (202407470) Case 202407470 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 13 Feb 2025 Maladministration First Garden Cities Homes Limited (202313788) Case 202313788 · Old Staff categories The complaint is about the landlord’s handling of the resident’s application to it for financial support for her tenancy. 13 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202319405) Case 202319405 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling. 13 Feb 2025 Partial Maladministration LiveWest Homes Limited (202310745) Case 202310745 · Old Property Condition categories The complaint is about the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the … 13 Feb 2025 Outside Jurisdiction Places for People Group Limited (202227269) Case 202227269 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property. 13 Feb 2025 Maladministration Places for People Group Limited (202319514) Case 202319514 · Old Property Condition categories The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. 13 Feb 2025 Maladministration Stonewater Limited (202338700) Case 202338700 · Old Complaints Handling categories The complaint is about the landlord's handling of: reports of a leak causing damp and mould. the complaint. 12 Feb 2025 Maladministration Beyond Housing Limited (202326061) Case 202326061 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s requests for various repairs in the property. 12 Feb 2025 Partial Maladministration Bromford Housing Group Limited (202314418) Case 202314418 · Financial The complaint is about the landlord’s handling of: Damp and mould and window repairs at the resident’s property. The reimbursement … 12 Feb 2025 Partial Maladministration Chelmer Housing Partnership Limited (202328124) Case 202328124 · Financial This complaint is about the landlord’s handling of the resident’s: Reports of property repairs. Concerns about communication about his rent. 12 Feb 2025 Reasonable Redress Cobalt Housing Limited (202318338) Case 202318338 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete … 12 Feb 2025 Maladministration East Midlands Housing Group Limited (202307683) Case 202307683 · Financial The complaint is about the landlord’s administration of the rent account in 2022 and 2023. We have also investigated the … 12 Feb 2025 Maladministration Jigsaw Homes Group Limited (202228709) Case 202228709 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and an upgrade to the communal front door. The resident’s reports … 12 Feb 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202338818) Case 202338818 · Old Property Condition categories The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in … 11 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202412825) Case 202412825 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. …