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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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28 Jun 2023 Partial Maladministration Islington Council (202103095) Case 202103095 · Health and Safety (inc. building safety) The landlord’s response to the resident’s complaint about the consent that was granted for works affecting the communal area of … 28 Jun 2023 Maladministration Islington Council (202114943) Case 202114943 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to extend her property into the loft space. The … 28 Jun 2023 Maladministration Islington Council (202201138) Case 202201138 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. The Ombudsman has … 28 Jun 2023 No Maladministration Leeds City Council (202204673) Case 202204673 · Managing Relations The complaint is about the landlord’s: response to concerns about the standard of workmanship following repairs to kitchen and living … 28 Jun 2023 Partial Maladministration Newcastle City Council (202111388) Case 202111388 · Financial The complaint is about the landlord’s handling of: reports of increased energy bills and insufficient hot water availability, since the … 27 Jun 2023 Maladministration Brighton and Hove City Council (202012680) Case 202012680 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports in relation to repairs. 27 Jun 2023 Maladministration Islington Council (202217733) Case 202217733 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance; the landlord’s handling of reports that … 27 Jun 2023 Severe Maladministration Lewisham Council (202202867) Case 202202867 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the reports of a leak into the resident’s property and its handling … 27 Jun 2023 No Maladministration Newcastle City Council (202213013) Case 202213013 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. … 27 Jun 2023 Partial Maladministration Stevenage Borough Council (202205029) Case 202205029 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: reports of subsidence at the leaseholder’s property, and; the associated complaint handling. 27 Jun 2023 Partial Maladministration Wandsworth Council (202221777) Case 202221777 · Managing Relations The complaint is about the landlord's handling of: Reported fragments and dust particles in the property . Repairs to the … 27 Jun 2023 Partial Maladministration Winchester City Council (202114423) Case 202114423 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when she moved … 26 Jun 2023 Partial Maladministration Dudley Metropolitan Borough Council (202121691) Case 202121691 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: The condition of the property when it was … 26 Jun 2023 No Maladministration East Devon District Council (202201008) Case 202201008 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of noise nuisance and anti-social behaviour. 26 Jun 2023 Maladministration Harlow District Council (202204857) Case 202204857 · Managing Relations The complaint is about the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s … 26 Jun 2023 Partial Maladministration Islington Council (202105172) Case 202105172 · Financial The complaint is about: The level of compensation offered by the landlord following the resident’s reports of damp in his … 26 Jun 2023 No Maladministration Lewes District Council (202222261) Case 202222261 · Financial The complaint concerns the information given by the landlord relating to the administration of the service charge. 26 Jun 2023 Maladministration Lewisham Council (202120967) Case 202120967 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 26 Jun 2023 Partial Maladministration Waverley Borough Council (202220267) Case 202220267 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of: Leaks into the wet room of his property. … 23 Jun 2023 Maladministration Camden Council (202120034) Case 202120034 · Estate Management The complaint is about the landlord’s: Response to reports of the lift being out of order. Handling of the complaint. 23 Jun 2023 Maladministration Hammersmith and Fulham Council (202114211) Case 202114211 · Managing Relations The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the … 23 Jun 2023 Severe Maladministration Wandsworth Council (202201207) Case 202201207 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. 22 Jun 2023 No Maladministration Sandwell Metropolitan Borough Council (202100012) Case 202100012 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary … 21 Jun 2023 Partial Maladministration Camden Council (202125095) Case 202125095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The allocation of Flat 278. … 21 Jun 2023 No Maladministration Colchester Borough Council (202127271) Case 202127271 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of damage to their garage including exposed asbestos. 21 Jun 2023 Partial Maladministration Ipswich Borough Council (202105577) Case 202105577 · Managing Relations The landlord’s response to reports of damp and mould within the resident’s property. The landlord’s response to the resident’s request … 21 Jun 2023 Partial Maladministration Islington Council (202006900) Case 202006900 · Managing Relations The resident has complained about: the landlord’s handling of her request for repairs to: a leak from bathroom, in particular … 21 Jun 2023 Partial Maladministration London Borough of Croydon (202201712) Case 202201712 · ASB/Abuse/Nuisance This complaint is about: The resident’s transfer request and the Council’s assessment of the resident’s housing need and banding. The … 20 Jun 2023 Maladministration Hackney Council (202115939) Case 202115939 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of, and communication about, the repairs to the roof. Handling of the associated … 20 Jun 2023 Maladministration Islington Council (202120513) Case 202120513 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint Handling. The Ombudsman has … 20 Jun 2023 Maladministration Westminster City Council (202124824) Case 202124824 · Managing Relations This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated … 19 Jun 2023 Maladministration Haringey London Borough Council (202122735) Case 202122735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing. 19 Jun 2023 Partial Maladministration Islington Council (202215237) Case 202215237 · Estate Management The complaint is about the landlord’s: Actions in providing a replacement key fob and the associated offer of compensation. Decision … 19 Jun 2023 Maladministration Lambeth Council (202202730) Case 202202730 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting … 19 Jun 2023 No Maladministration South Tyneside Council (202210397) Case 202210397 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 16 Jun 2023 No Maladministration Leicester City Council (202108372) Case 202108372 · ASB/Abuse/Nuisance This is about the resident’s complaint of unprofessional behaviour from the landlord’s housing officer. 16 Jun 2023 Outside Jurisdiction Southwark Council (202200137) Case 202200137 · Old Property Condition migrated-2025 The complaint is about the response to the resident’s request to install a toilet upstairs in her property. 16 Jun 2023 Partial Maladministration Wigan Metropolitan Borough Council (202217029) Case 202217029 · Financial The complaint is about the landlord’s handling of: The resident’s reports of damage caused by its contractors. The associated complaint. 15 Jun 2023 Maladministration Hammersmith and Fulham Council (202204283) Case 202204283 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated … 15 Jun 2023 Maladministration Hammersmith and Fulham Council (202213507) Case 202213507 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered … 15 Jun 2023 Partial Maladministration Havering Council (202115901) Case 202115901 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 15 Jun 2023 Maladministration Westminster City Council (202121186) Case 202121186 · Information and data management The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of … 14 Jun 2023 No Maladministration East Devon District Council (202220645) Case 202220645 · Old Property Condition migrated-2025 REPORT COMPLAINT 202220645 East Devon District Council 14 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Jun 2023 Maladministration South Cambridgeshire District Council (202216493) Case 202216493 · Managing Relations The complaint is about the landlord’s: Response to repairs reported during the defect period. Handling of the complaint. 14 Jun 2023 Partial Maladministration Wolverhampton City Council (202209800) Case 202209800 · Managing Relations The complaint is about the landlord's handling of the resident’s request for: call backs under the single point of contact … 13 Jun 2023 Maladministration Camden Council (202117312) Case 202117312 · Managing Relations The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint. The landlord’s … 13 Jun 2023 Maladministration Leeds City Council (202208004) Case 202208004 · Managing Relations The complaint is about: The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the … 13 Jun 2023 Partial Maladministration Lewisham Council (202126424) Case 202126424 · Managing Relations The complaint is about: the landlord’s handling of the resident’s requests for repairs to the boiler, drainage, and plumbing system … 13 Jun 2023 Partial Maladministration Solihull Metropolitan Borough Council (202010123) Case 202010123 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s … 13 Jun 2023 Partial Maladministration Wandsworth Council (202120938) Case 202120938 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning services. Administration of the resident’s service …